TT 20




"Smart Tourism for Sustainable Destinations"

 June 23-26, Greenwich, United Kingdom, hosted by

Department of Marketing, Events & Tourism, University of Greenwich

We warmly invite you to the BEST EN Think Tank XX to be held in Greenwich, United Kingdom from June 23-26, 2020 in conjunction with the Department of Marketing, Events & Tourism, University of Greenwich.

"Smart" is a buzzword that has been used to describe the increasing reliance of tourism destinations and businesses on different forms of ICT to increase the quality of the experience of visitors and improve residents’ quality of life. By collecting, exchanging and processing data using ICT, destination stakeholders are able to create so-called smart experiences, business ecosystems and livable destinations. To date, most attention has been paid to the role of ICT in enhancing the visitor experience; however, many questions still remain undiscussed. For example, can ICT enhance the sustainability of tourism destinations and business ecosystems, can ICT help manage visitor flows and negative impacts, can smart governance help preserve heritage resources in destinations. 

The 2020 BEST EN Think Tank will explore in more detail the sustainability aspects of smart tourism. It will examine three key questions;

  1. how can the use of smart technologies contribute to economic, environmental, cultural and social sustainability in tourism destinations?
  2. how does collecting, exchanging and processing data using ICT contribute to improving the quality of life for residents and the quality of experience for visitors?
  3. how do "smart" business solutions help in stakeholder engagement, collaboration and communication?                 

The focus of our collaborative Think Tank is on the joint production of outputs including teaching support materials, the BEST EN Online Lecture series and a research agenda. As with previous Think Tanks, outputs will be accessible to all (under a creative common license) for further development and use in teaching and research (e.g., These outputs are focused on the relevant Think Tank Theme and it is important for participants seeking to present a paper to remember that they must link their paper clearly and in detail to the think tank theme which is always focused on some aspect of tourism and sustainability.

Participants are welcome to present state-of-the-art empirical or conceptual research papers, case study papers or critical analyses of issues which will contribute to inspiring, critical and constructive sessions on the Think Tank Theme. We encourage multi-disciplinary and inter-disciplinary submissions. The range of sub-topics related to “Smart Tourism for Sustainable Destinations” includes:

  • Smart Tourism and Sustainability – cases, issues and challenges
  • Theoretical, conceptual and methodological approaches for enhancing tourism sustainability through smart tourism applications
  • Understanding the economic, environmental, cultural and social impacts of smart tourism
  • Co-creation of smart sustainable tourism experiences
  • The use of ICT in enhancing the sustainability of visitor experiences
  • Big data analytics in supporting sustainability at smart tourism destinations
  • Understanding the role of smart tourism in enhancing the well-being/quality of life of tourism stakeholders
  • The application of ICT in shaping tourist sustainable behaviours
  • Smart governance and heritage management
  • Smart governance and destination management, including stakeholder engagement, collaboration and communication
  • Branding and marketing of smart and sustainable tourism destinations, and
  • Topics linked to sustainable tourism education

We invite potential authors to submit either an abstract or full paper for consideration by the Think Tank’s scientific committee. Early submission of abstracts and papers is encouraged and will expedite the review process for those needing advanced notification of the status of acceptance. The deadline for both abstract and paper submission is the 30th of March 2020.

Abstracts should be between 500 and 1,500 words (excluding references).  Abstracts without references and outside these word limits will not be accepted.  Full papers should be no more than 6,000 words in length (excluding tables/references). Authors should follow the guidelines for submissions at the end of this document.

The review process will start on the 1st of December 2019; authors should receive notification of acceptance within 6 weeks of submission. Winners of the BEST EN Outstanding Paper Award will be selected from full papers that best reflect the theme of Think Tank XX.

Full papers will go through a double-blind peer review process and abstracts will go through an editorial review process. Final versions of abstracts and full papers, addressing suggested revisions from the review process, must be submitted by the 1st of June, 2020, and will be published by BEST EN (under the Creative Commons license) in the Think Tank’s electronic proceedings and will be accessible on the BEST EN website. A condition of paper publication is that at least one author must attend the Think Tank for its entire duration. As the BEST EN Think Tank is focused on collaborative production of new knowledge and the paper presentations play an important but small part of the Think Tank, it is expected that paper presenters will register for the entire Think Tank and participate in the workshop sessions as well as their paper presentation sessions. Please find attached our new Guidelines for Abstract and Full Paper Submissions.pdf for all authors.

Please submit your abstracts and papers to our BESTEN Team at