TT 19




Click here to download Programme & Information: Programme & Information.pdf

Sunday, 30th of June 2019

Think Tank XIX Welcome reception




11.00 – 17.00

California Academy of Sciences
Check in at the information desk at the main entrance; Nancy Pelosi Drive. Think Tank attendees and guests receive complimentary entrance to enjoy the facilities from opening at 11.00 until close at 17.00.

California Academy of Sciences
75 Nancy Pelosi Drive
San Francisco, CA 94118


17.00 – 17.30

BEST EN Think Tank Registration

California Academy of Sciences African Hall
55 Music Concourse Drive
San Francisco, CA 94118

17.30 – 20.00

Welcome reception
Welcome by the Chair of BEST EN and the Host
Tour of the exhibits


BEST EN Group Dinner
(optional; not incl. in conference fees)

We usually suggest a restaurant that participants can go to after the welcome reception.
Our suggestion this year is a short walk from the California Academy of Sciences
1224 9th Ave.
San Francisco, CA 94122


Monday 1st July 2019

Full-day conference at San Francisco State University Downtown Campus 835 Market Street (the corner of Market and Powell)




08.30 – 09.30

Registration & Coffee

San Francisco State University
Downtown Campus (DTC)
835 Market St. 6th Floor
San Francisco, CA 94103

09.30 – 10.30

Opening and introduction to BEST EN
BEST EN Chair – Gianna Moscardo
Welcome from the host

DTC Room 673-74

10.30 – 11.45

Keynote: Christina Beckmann, Sr. Director, Impact and Strategy at the Adventure Travel Trade Association - “Creating Sustainable Tourist Experiences: Change Starts from the Inside”

DTC Room 673-74

12.00 – 13.00



13.00 – 14.00

Concurrent Paper Sessions


DTC Room 665
Paper Session 1A.  Sustainable Hospitality Experiences
Chair:  TBA

Tinat Nhep, Mondher Sahli & Christian Schott
Aspects influencing barriers and enabling factors for climate change adaptation: Hotel Operators’ Perspective in Sihanoukville, Cambodia

B. Bynum Boley & Kyle M. Woosnam
Assessing the Divergent Experiences Provided by Franchise and Independent Accommodations: Implications for the future of sustainable tourism

Julia Koch, Sven-Olaf Gerdt, & Gerhard Schewe
Organizational drivers of sustainable behaviour and its consequences for customer satisfaction and financial performance in hospitality

Sven-Olaf Gerdt, Julia Koch, Elisa Wagner, & Gerhard Schewe
Perceptions of sustainability practices in hospitality – what do guests prefer and why? A forced choice assessment

Kevin Mearns
Utilising guest book entries to determine tourist experience at Mnemba Island Lodge, Zanzibar

DTC Room 667
Paper Session 1B. Sustainable Tourist Experiences in Nature
Chair:  TBA

Jeremy Sampson, Carla Danelutti, Alessandro Galli, & Luca Santarossa
Towards an Alternative Ecotourism Model for the Mediterranean Region: How the MEET Approach Creates High Quality Protected Area Products that Benefit Conservation

Birgit Reutz
Designing sustainable tourist experiences – (how) does it work in Protected Areas? Examples of Switzerland and Austria

Brent Lovelock, Anna Carr, & Stuart Hayes
Nature-based tourism among ‘bad-nature’: Creating sustainable tourism experiences in non-sustainable spaces


Joerg Domroes & Mondher Sahli
The Dive Resort Industry in Indonesia: An Exploration of Threats and Resilience

14.00 – 15.00

Gianna Moscardo: Introduction to the Workshops

DTC Room 673-74

15.00 – 15.30

Coffee break


15.30 – 17.00

Workshop Activities Commence

DTC Rooma 665, 667, 668



Tuesday 2nd July 2019

Field Trip & Stakeholder Forum




08.30 - 09.00

Poster Presenters prepare posters

DTC Room 673-74

09.15 – 10.15

Keynote: Kimberly Daley, President & CEO, Mountain Travel Sobek – “Sharing the Natural World and Fulfilling Travelers’ Wanderlust Through the Transformational Power of Adventure Travel”

DTC Room 673-74

10.15 – 10.30

Coffee break


10.30 – 11.30

Poster Presentations

Emily Yeager, Bynum Boley, Meredith Welch-Devine, & Cari Goetcheus
Expanding the Profile of Short Term Vacation Rental (STVR) Hosts in Savannah, GA

Dagmar Lund-Durlacher, Ulrich Gunter, & Gordon Sillence
Multi-stakeholder collaboration for transformative tourism education in sustainable development: The case of TRIANGLE

Gianna Moscardo & John Pearce
Eco-Fatigue and its potential impact on sustainable tourist experiences

Rachelle Wilson, Pavlina Latkova, Aiko Yoshino, & Emilyn Sheffield
Changes in volunteerism perception: Results from an International SL case study

Karen Hughes & Gianna Moscardo
Fun with Fungi in the Forest: Making Tourist Experiences More Sustainable with Quality Interpretation

DTC Room 673-74

11.30 – 12.30

Workshop Sessions

DTC Rooms 665, 667, 668

12.30 – 13.30



13.30 – 14.00

Big Bus Shuttle picks up attendess at SF Downtown Campus and brings them to Masocone Center


14.00 – 16.00

Field trip and stakeholder forum: Tour of Mascone Center and SF MOMA


16.30 – 18.30

Field trip and stakeholder forum: San Francisco Travel MYSF Adventure: Mission Bay



Wednesday 3rd July 2019

Full-day conference at San Francisco State University Downtown Campus 835 Market Street (the corner of Market and Powell)




09.00 – 10.00

Concurrent Paper Sessions


DTC Room 665
Paper Session 2a: Design for Sustainable Tourist Experiences
Chair: Gyan Nyaupane

Fabian Weber
Innovation Generator. Ideas for Sustainable Tourism Products

Yu Chih Huang, Chun-Chu (Bamboo) Chen, & Hsiao-Yun Lee
Perceived Environmental Restorativeness and Consumer Experience

Senbeto Dagnachew
Pilgrim experience as an avenue for sustainable tourism?

DTC Room 667
Paper Session 2b: Issues and Challenges for Sustainable Tourist Experiences
Chair: Karen Hughes

Kristof Tomej
Sustainability cues for the post-booking phase of a tourist experience

Soheon Kim
The time use rebound effect and its impact on tourist consumption in the context of sustainable tourism

Claire Louisa Fordred & Kevin Mearns
Promoting sustainable tourist experiences and resilient communities in the Ngorongoro Crater, Tanzania

Kate Devor Leuhusen
Sustainable Tourism on a Mass Tourism Island: An Exploratory Case Study on O`ahu’s Turtle Bay Resort

Eva Duedahl & Janne Liburd
Co-design for Sustainable Tourism Development

10.00 – 11.00

Workshop groups finalise their activities

DTC Rooms 665, 667, 668

11.00 – 11.30

Coffee break – finalise silent auction


11.30 – 13.00

Continue workshop

DTC Rooms 665, 667, 668

13.00 – 14.00



14.00 – 16.00

Gianna Moscardo: Workshop outcomes, Visioning and Think Tank Synthesis
Presentation on 2020 Think Tank

DTC Room 673-74

18.30 – 21.30

Conference Dinner, Outstanding Paper & Best Poster Awards

Aquarium of the Bay
The Embarcadero &, Beach St.
San Francisco, CA 94133