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RESOURCES: PAPERS & PRESENTATIONS

Author : Zehrer Anita
School/Work Place : MCI Tourism, Austria
Contact : anita.zehrer@mci.edu
Year : 2016

Corporate Social Responsibility (CSR) is often referred to as a firm’s social obligation (Johnson et al. 2011) and has an economic, an ecological and a social dimension. Carroll (1999, p. 283) defines CSR as “the social responsibility of business encompass[ing] the economic, legal, ethical, and discretionary expectations that society has of organizations at a given point in time”. Over recent years the concept of Corporate Social Responsibility (CSR) has become widely accepted, also in the field of tourism. Among others, this is attributed to the recognition of sustainability as a management concept, the growth of socially responsible investment and consumer pressure. It is expected that CSR has, and will have, a strong impact on corporate practices and investment strategies. Although many empirical studies have sought to link social responsibility and performance (Margolis & Walsh, 2003; Makniet al., 2009), few have focused specifically on family businesses. However, Hirigoyenand Poulain-Rehm (2014) found out that family businesses are more engaged with their stakeholders than non-family businesses., CSR engagement of firms increasingly becomes a decision making factor for customers purchase decisions and there is only limited knowledge in how far consumers integrate CSR criteria into their purchase decisions when choosing among a holiday vacation in a family business. The objective of this paper thus is to study the impact of CSR activities in family businesses on the purchase decisions of customers.


List of Articles
No. Subject Views Datesort
3 Think Tank XVI United we stand, divided we fall: Strategies for engag... file 660 Jul 01, 2016

Many tourism corporate responsibility programs require the support and/or compliance of guests or customers, yet little attention has been paid to the design of strategies to encourage this compliance. Research in the areas of tourist inter...

Author: Karen Hughes & Gianna Moscardo 

Year: 2016 

OPA: 2016 Outstanding Paper Award Winner 

2 Think Tank XVI Influencing sustainability through engagement in polic... file 835 Jul 01, 2016

The ability of businesses to influence the sustainability of tourism development is generally examined from two standpoints: the regulatory frameworks requiring particular actions with respect to how business is carried out, or to clients; ...

Author: Valentina Dinica 

Year: 2016 

1 Think Tank XVI Volunteering and donations for biodiversity conservati... file 431 Jul 01, 2016

In 2010, the newly elected government of New Zealand, of neo-liberal orientation, has adopted its Business Growth Agenda. This has been implemented through a series of legal, policy and organizational changes, affecting the governance of th...

Author: Valentina Dinica 

Year: 2016 

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