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RESOURCES


RESOURCES: PAPERS & PRESENTATIONS

Author : Conrad Lashley & Barry O'Mahony
School/Work Place : Nottingham Trent University, UK (Conrad Lashley) & Victoria University, Australia (Barry O'Mahony)
Contact : conrad.lashley@ntu.ac.uk
Year : 2007

Recent challenges within the hospitality industry highlight a critical need for research and innovation to inform management practice. Surprisingly, however, a comprehensive review of literature has found that innovation research within the industry is scant and that innovative practice lags behind many other industries. In a study into innovation activity across 14 industries in the UK, for example, Robson and Ortmans (2006) found hotels and restaurants to be the second least innovative. This lack of innovation activity is most pronounced in the food and beverage sector with Enz (2004, p.5) noting that the food service sector in the US is reactive making few advances in current practice ‘ … until a period of crisis arises’ and Ottenbacher and Gnoth advising that hospitality ‘managers often rely on gut feeling, speculation, and their own limited experience about the keys to innovation success’ (2005, p. 206).

An emerging crisis is currently evident in the food and beverage departments of international chain hotels. Indeed, a continual decline in customer demand within this sector has prompted Riley (2000, p.112) to pose the question ‘can hotel restaurants ever be profitable?’ Riley’s question is based on his observations that chain hotels are losing market share prompting outsourcing of restaurants and the cancellation of several service periods (Riley, 2000). This downgrading of food and beverage within these establishments has also been noted by Wood (2007) who advises that apart from a few hotels that are food led, the majority now make their money from room sales. A similar situation is occurring in Australia where the majority of international chain hotels have abandoned fine dining altogether reducing their food and beverage outlets to casual dining with the main emphasis on providing breakfast and 24 hour room service.

This conceptual paper argues that the current management paradigm in international chain hotels presents a barrier to innovation, which is compounded by a failure to recognise that hospitality and tourism experiences have important emotional dimensions. The paper explains that by understanding the hospitality transaction between hosts and guests commercial operators can deliver customer experiences that build customer loyalty. The paper then illustrates how a reflective hospitality curriculum can prepare hospitality management graduates to react to the dynamic environment that is today’s hospitality industry.


List of Articles
No. Subject Viewssort Date
274 Think Tank XII Sustainable Tourism: Is it better to travel or not to ... file 4714 Nov 06, 2013

Tourism’s growing contribution to climate change has come to the forefront of the sustainable tourism literature as evidenced by the Journal of Sustainable Tourism’s (JOST) 2010 publication of a special issue titled “Tourism: Adapting to Cli...

Author: B. Bynum Boley 

Year: 2012 

273 Think Tank XIII Exploring the Relationship between Cultural Capital in... file 4701 Nov 06, 2013

There is substantial literature on the impacts of tourism on culture, both positive and negative, however, there are relatively few articles that explore the relationship between cultural capital and sustainable tourism. This paper will repo...

Author: Laurie Murphy & Andrea Schurmann 

Year: 2013 

272 Think Tank XII Intersecting Mobilities: Tourists with Vision Impairme... file 4699 Nov 06, 2013

While there has been a developing interest in mobilities amongst tourism scholars, the notion of immobilities has often been ignored. Yet, there are many people who do not participate in tourism or, if they do, only experience partial mobili...

Author: Jennifer Small 

Year: 2012 

271 Think Tank VIII Emerging Green Tourists: Their Behaviours and Attitudes file 4682 Oct 13, 2013

The concerns are varied and are not necessarily important to all tourists and the influence they have on sustaining the industry is unknown. For years the tourism industry has used a number of mechanisms in an attempt to green operators. The...

Author: Sue Bergin-Seers & Judith Mair 

Year: 2008 

270 Think Tank IV Environmental Training and Measures at Scandic Hotels,... file 4670 Dec 01, 2013

Hotels are traditionally geared towards providing a high-level of comfort and entertainment, as well as a broad spectrum of services, often without giving much concern to associated environmental or socio-economic impacts. Hotel companies ty...

Author: Paulina Bohdanowicz, Branko Simanic & Ivo Martinac 

Year: 2004 

OPA: 2004 Outstanding Paper Award Winner 

269 Think Tank XIII Modeling the Index Components of Tourist Satisfaction ... file 4665 Nov 06, 2013

Destination performance evaluation has become an increasingly important task for effective destination management and sustainable destination development. However, it is a complex task due to the inclusion of diverse subsectors, business com...

Author: Toney K. Thomas 

Year: 2013 

268 Think Tank X Implementation of the DIT-ACHIEV Model for Sustainable... file 4662 Oct 13, 2013

The DIT-ACHIEV Model is a model of sustainable tourism indicators developed in a previous research project undertaken by the School of Hospitality Management and Tourism, Dublin Institute of Technology. The indicators represent six fields o...

Author: Maeve Morrissey, Kevin Griffin & Sheila Flanagan 

Year: 2010 

267 Think Tank IX Valuing water: Perceived differences in attitude and u... file 4630 Oct 13, 2013

The recent explosion of second home development in tourism areas around the world is a reflection not only of the increased mobility of capital and people associated with the effects of globalization but also the development models employed ...

Author: Alison M. Gill, Peter W. Williams & Shelagh Thompson 

Year: 2009 

266 Think Tank XIV Bird-watching Routes as Collaborative Stakeholderships... file 4619 Jun 27, 2014

Although there are numerous birding trails with varying levels of success, prior to this study, little research existed as to how birding trails are designed, implemented and managed. Thus, the study posed and answered the following research...

Author: Krisztian Vas 

Year: 2014 

265 Think Tank XII Destination Governance and Tourist Mobilities: New Par... file 4618 Nov 06, 2013

Resort communities are complex systems where destination governance has become increasingly challenged by new mobilities of capital, finance, labor, communication, transportation, leisure and tourism. Popular destinations like the coastal co...

Author: Dianne Dredge & Tazim Jamal 

Year: 2012 

264 Think Tank XII Opportunities and Obstacles for Sustainable Tourism Mo... file 4606 Nov 06, 2013

Cross border destination management is characterized by some extra challenges: national, district or county interests, different administrative structures, a high impact of politics and policies, inequality of tourism infrastructures, power ...

Author: Tatjana Thimm 

Year: 2012 

263 Think Tank XIII Sustainable Tourism in Kerala - Chances for Local Comm... file 4548 Nov 06, 2013

The Indian state Kerala is positioned by Kerala Tourism as a sustainable tourism destination for domestic and foreign markets (cf. Jean-Francois 2011). Indeed sustainable tourism projects take place and are conducted either by NGOs like Kaba...

Author: Tatjana Thimm 

Year: 2013 

262 Think Tank VIII Resident Support for Sustainable Tourism Policies in T... file 4540 Oct 13, 2013

During the last two decades, there has been increased focus on topics related to various aspects of sustainable tourism. Believing that sustainable tourism can be a serious alternative that can remedy some of the negative impacts associated ...

Author: Ercan Sirakaya-Turk, Muzzo S. Uysal & Turgut Var 

Year: 2008 

261 Think Tank IX Tourism Relationship Model and Intermediary for Sustai... file 4516 Oct 13, 2013

This paper proposes a simple model that depicts the relationship between community and extra-community stakeholders that will enable the effective development of sustainable tourism. “Sustainable tourism” in this paper is defined as tourism ...

Author: Asami Shikida, Mami Yoda, Akiko Kino & Masayuki Morishige 

Year: 2009 

260 Think Tank X Establishing a Network of European Rural Villages for ... file 4515 Oct 13, 2013

The paper deals with the research activity carried out by the Authors in the context of the European Project “Listen to the Voice of Villages”. The focus is on the governance asset and tools able to enhance sustainable tourism development i...

Author: Mariangela Franch, Umberto Martini, Federica Buffa & Fabio Sacco 

Year: 2010 

259 Think Tank VII Innovations in Volunteer Tourism: A Case Study of Fund... file 4515 Oct 13, 2013

The popularity of volunteer tourism as a form of alternative tourism has grown significantly over the past decade (McGehee, and Norman, 2002). Volunteer tourists can now be found throughout the world participating in a wide array of social, ...

Author: Kevin Lyons 

Year: 2007 

258 Think Tank V Framing Tourist Risk in UK Press Accounts of Hurricane... file 4480 Oct 13, 2013

This paper examines the coverage of Hurricane Ivan in the Caribbean published in selected leading UK newspapers in September 2004. Quantitative textual analysis have been utilised in this study to determine the main sources of information on...

Author: Marcella Daye 

Year: 2005 

257 Think Tank V Resident Segments Using SUS-TAS file 4424 Oct 13, 2013

Recognizing that tools developed solely to measure perceptions of positive/negative impacts of tourism within the traditional conceptual works are insufficient, recently Choi and Sirakaya (2005) developed and tested both an innovative framew...

Author: Ercan Sirakayae, Linda J. Ingram & Hwan Suk Chris Choi 

Year: 2005 

256 Think Tank XIV Heritage Trails through Dolenjska and Bela krajina in ... file 4378 Jun 26, 2014

One of the beneficial methodologies for growing and developing a level of tourism which is sustainable and enhances the totality of local and regional environments is a multi-stakeholder approach to tourism development. In this paper, we pre...

Author: Marko Koscak 

Year: 2014 

255 Think Tank VI Corporate Social Responsibility and Travel & Tourism B... file 4375 Oct 13, 2013

This paper discusses some economic, social, and environmental “hard issues” for the travel and tourism (T&T) industry with the aim of shedding some light on little discussed aspects of industry corporate social responsibility (CSR) with ...

Author: David Stipanuk 

Year: 2006 

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