Resources

RESOURCES


RESOURCES: PAPERS & PRESENTATIONS

Author : Conrad Lashley & Barry O'Mahony
School/Work Place : Nottingham Trent University, UK (Conrad Lashley) & Victoria University, Australia (Barry O'Mahony)
Contact : conrad.lashley@ntu.ac.uk
Year : 2007

Recent challenges within the hospitality industry highlight a critical need for research and innovation to inform management practice. Surprisingly, however, a comprehensive review of literature has found that innovation research within the industry is scant and that innovative practice lags behind many other industries. In a study into innovation activity across 14 industries in the UK, for example, Robson and Ortmans (2006) found hotels and restaurants to be the second least innovative. This lack of innovation activity is most pronounced in the food and beverage sector with Enz (2004, p.5) noting that the food service sector in the US is reactive making few advances in current practice ‘ … until a period of crisis arises’ and Ottenbacher and Gnoth advising that hospitality ‘managers often rely on gut feeling, speculation, and their own limited experience about the keys to innovation success’ (2005, p. 206).

An emerging crisis is currently evident in the food and beverage departments of international chain hotels. Indeed, a continual decline in customer demand within this sector has prompted Riley (2000, p.112) to pose the question ‘can hotel restaurants ever be profitable?’ Riley’s question is based on his observations that chain hotels are losing market share prompting outsourcing of restaurants and the cancellation of several service periods (Riley, 2000). This downgrading of food and beverage within these establishments has also been noted by Wood (2007) who advises that apart from a few hotels that are food led, the majority now make their money from room sales. A similar situation is occurring in Australia where the majority of international chain hotels have abandoned fine dining altogether reducing their food and beverage outlets to casual dining with the main emphasis on providing breakfast and 24 hour room service.

This conceptual paper argues that the current management paradigm in international chain hotels presents a barrier to innovation, which is compounded by a failure to recognise that hospitality and tourism experiences have important emotional dimensions. The paper explains that by understanding the hospitality transaction between hosts and guests commercial operators can deliver customer experiences that build customer loyalty. The paper then illustrates how a reflective hospitality curriculum can prepare hospitality management graduates to react to the dynamic environment that is today’s hospitality industry.


List of Articles
No. Subject Views Date
74 Think Tank VII A Community of Heroes file 2236 Oct 13, 2013

Sense of place is the human response to natural and built surroundings, geography, history and population. Over time, that response evolves into a shared consciousness, woven by memory, story and experience. Distinct from written history, th...

Author: Regina Binder 

Year: 2007 

73 Think Tank VII Destination and Enterprise Management for a Tourism Fu... file 5155 Oct 13, 2013

A key element of a successful tourism industry is the ability to recognize and deal with change across a wide range of key factors and the way they interact. Key drivers of global change can be classified as Economic, Social, Political, Tec...

Author: Larry Dwyer, Deborah Edwards, Nina Mistilis, & Carolina Roman 

Year: 2007 

72 Think Tank VII Branding Sustainability: Taking 'The Natural Step' in ... file 3958 Oct 13, 2013

Translation of the concept of sustainability into practice is fraught with problems. While policy advances in all sectors of the economy have made steps in the right direction the lack of clarity in defining what is meant by 'sustainability...

Author: Alison Gill & Peter Williams 

Year: 2007 

71 Think Tank VII The Community of Communicators and the Communication o... file 6684 Oct 13, 2013

In spite of the trend towards business as a key element in society and tourism, governments still play an important role in the sustainable development debate. Like any social institution, governments and related organizations do not always ...

Author: Keith Henning 

Year: 2007 

70 Think Tank VII Rural Adventure Tourism and Social Entrepreneurship file 3433 Oct 13, 2013

The intent of this research is to provide a comparative analysis of several innovative social entrepreneurial businesses operating within the realm of rural adventure tourism. This qualitative, case-based research explores six companies, wh...

Author: Christina Heyniger & Kristin Lamoureaux 

Year: 2007 

69 Think Tank VII Thematic Analysis of Sustainable Tourism and the Tripl... file 2547 Oct 13, 2013

The relationship between the themes in sustainable tourism publications and the Triple Bottom Line (TBL) was explored in this article. A categorised list of 3719 sustainable tourism articles was thematically analysed to determine the conten...

Author: Michael Hughes & Jack Carlsen 

Year: 2007 

68 Think Tank VII The Uptake of Innovation in Tourism Organisations: Bar... file 2296 Oct 13, 2013

Innovation is fundamental to any industry in its quest to realising its potential. The tourism industry is no different in this pursuit of excellence and innovation but, unlike many other industries, it is largely comprised of small busines...

Author: Leo Jago & Margaret Deery 

Year: 2007 

» Think Tank VII Barriers to Innovation in Hospitality Provision: Towar... file 3850 Oct 13, 2013

Recent challenges within the hospitality industry highlight a critical need for research and innovation to inform management practice. Surprisingly, however, a comprehensive review of literature has found that innovation research within the...

Author: Conrad Lashley & Barry O'Mahony 

Year: 2007 

66 Think Tank VII Learning as Prerequisite for Innovations in Tourism - ... file 7907 Oct 13, 2013

This article reports on an ongoing project that focuses on learning and innovation as prerequisites for sustainable tourism in a transnational environment defined by the European North Sea Region. According to Buhalis (2000: 113) providing i...

Author: Janne Liburd & Anja Hergesell 

Year: 2007 

65 Think Tank VII Innovations in Volunteer Tourism: A Case Study of Fund... file 2803 Oct 13, 2013

The popularity of volunteer tourism as a form of alternative tourism has grown significantly over the past decade (McGehee, and Norman, 2002). Volunteer tourists can now be found throughout the world participating in a wide array of social, ...

Author: Kevin Lyons 

Year: 2007 

64 Think Tank VII Volunteer Tourism: Sustainable Innovation in Tourism, ... file 4955 Oct 13, 2013

This is a study of the relationships between two volunteer tourism host communities and the volunteer tourists who visit them. One is a declining rural community located in the Appalachian mountains of the United States. The other is in a ra...

Author: Nancy McGehee 

Year: 2007 

63 Think Tank VII Tourism Resource Teams: Innovation with and for touris... file 11153 Oct 13, 2013

Communities have a variety of interest levels in tourism overall, including sustainable tourism (WTO, 2002). While we have witnessed increased awareness and discussions about sustainability and sustainable tourism, there is often a lack of s...

Author: Cynthia Messer, Ingrid Schneider & Okechukwu Ukaga 

Year: 2007 

62 Think Tank VII Getting Fit to Innovate: TUI's InnOlympics file 2945 Oct 13, 2013

Tether (2003) describes innovation within service industries as having a Cinderella status - marginal and neglected. The traditional approach to thinking about innovation has been to concentrate on manufacturing and within that, the role of...

Author: Graham Miller & Caroline Scarles 

Year: 2007 

61 Think Tank VII There's No Such Thing as Sustainable Tourism: Innovati... file 10304 Oct 13, 2013

Innovation can come in many forms but all of these share three common elements - creativity, a problem solving approach and a new way of thinking. This paper proposes that current approaches to tourism and sustainable regional development h...

Author: Gianna Moscardo 

Year: 2007 

60 Think Tank VII Outfitting and Guiding as Sustainable Tourism file 2128 Oct 13, 2013

The antecedents of the modern outfitter are numerous and varied, reaching far back into mythology, allegoric literature, history, and geographic exploration. Throughout history, guides have played two distinct roles, the pathfinder and the m...

Author: Norma Nickerson 

Year: 2007 

59 Think Tank VII Innovation in Tourism Education: Building the Capacity... file 1671 Oct 13, 2013

This paper will present the findings of a recent Summit on the Future of Tourism Education held in April 2007 in Austria. The summit's goal is to identify future societal, economic, environmental, political and technological trends from 201...

Author: Pauline Sheldon 

Year: 2007 

58 Think Tank VII Social Responsibility and Innovation on Trafficking an... file 1886 Oct 13, 2013

Ethical questions related to globalization, human rights, unfair labor practices and trans-boundary exchanges of capital and work force create ever more complex challenges for the tourism sustainability agenda. In recent years, the tourism i...

Author: Camelia Tepelus 

Year: 2007 

57 Think Tank VII Practical Interpretations of a Dynamic Model of Sustai... file 4575 Oct 13, 2013

"Operational definitions of tourism sustainability require details regarding what is to be sustained, for whom it is to be sustained, and the level at which it is to be sustained." This is the introductory sentence to "A Dynamic Model of Sus...

Author: Timothy Tyrrell & Robert Johnston 

Year: 2007 

56 Think Tank VI The Good, the Bad and the Ugly: CSR, Film and Tourism.... file 6279 Oct 13, 2013

This paper reports on an element of an ongoing research project undertaken since 1999 in relation to the effects of film-induced tourism on a small community based in North Yorkshire, England, namely Goathland.  Goathland is better known to ...

Author: Sue Beeton 

Year: 2006 

OPA: 2006 Runner Up 

55 OPA award Stakeholder involvement, culture and accountability in... file 5367 Oct 13, 2013

Following its historical rise and fall, America’s first industrialized polluted landscape garnered federal and local support to remedy its near destruction. Today, the Blackstone Valley is a pragmatic example of translating theory into pract...

Author: Robert Billington, Veronica Cadoppi & Natalie Carter 

Year: 2006 

OPA: 2006 Outstanding Paper Award Winner 

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