Author : Kevin Lyons, Joanne Hanley & Tamara Young
School/Work Place : University of Newcastle, Australia
Contact :
Year : 2012

This paper builds upon the body of literature on tourism mobilities by considering supply-side perspectives as it relates to workforce planning and preparation. Research into tourism destination competitiveness has suggested that for a tourism destination to deliver high-quality services and products, businesses need to recruit and retain well-educated and well-trained professionals (Dewhurst et al 2007; Dwyer et al 2009). Ongoing training and professional development is therefore important. However, it has been argued that tourism businesses rarely invest in education and training for their employees (Dwyer et al 2009). Actual and perceived barriers to training and professional development activities, including cost, time and location, have been identified as key factors in preventing tourism enterprises from engaging in training (Becton and Graetz 2001; Dewhurst et al 2007). There is also evidence that training activity is considerably lower among smaller employers than medium and large employers (Hospitality Training Foundation 1999 cited in Dewhurst et al 2007). The tourism sector in Australia is characterised by small enterprises which has implications for the industry in terms of the kinds of workers it attracts and the potential for skills gaps and skill shortages (Becton and Graetz 2001; Breen et al 2005). In regional destinations these factors are typically amplified. Due to the 'lifestyle' nature of many smaller tourism operations (Ateljevic and Doorne 2000; Getz and Carlsen 2000, 2005), owner-managers often do not have management training or industry-relevant qualifications and there is evidence of underinvestment in professional development for their employees.

List of Articles
No. Subject Viewssort Date
16 Think Tank IX Do Chinese tourists find their in-group members more t... file 2158 Oct 13, 2013

Furthermore, social identity theory suggests that people are attracted to others who are familiar to themselves because their similarity reinforces their self-image (Tajfel, 1982), and that people from collectivist culture tend to favour in-...

Author: Rui Jin Hoare, Ken Butcher & Danny O'Brien 

Year: 2009 

15 Think Tank VIII Tourism Professionals’ Attitudes towards Climate Chang... file 3485 Oct 13, 2013

This paper discusses three aspects of the interrelationship between tourism and climate change: the perception of the problems related to global warming by tourism professionals, their suggestions concerning possible actions that can be tak...

Author: Xavier Matteucci & Dagmar Lund-Durlacher 

Year: 2008 

14 Think Tank XII Residents' Perceptions on Event Impacts an Relocation ... file 3485 Nov 06, 2013

Social exchange theory and the mobility paradigm are used to understand residents’ perceptions on the impacts of the 2012 Olympic Games and their relocation intentions. Confirmatory factor analysis on a sample of 212 residents of London city...

Author: Girish Prayag & Talia Alders 

Year: 2012 

13 Think Tank V Tourism in Small Communities: Risks and Benefits file 3548 Oct 13, 2013

This paper presents the findings from a Sustainable Tourism Co-operative Research Centre study into the risks associated with the social impacts of tourism on a small community in the Australian state of Tasmania. This state is known for its...

Author: Leo Jago, Margaret Deery & Liz Fredline 

Year: 2005 

12 Think Tank V Managing of Public Risks in Tourism: Towards Sustainab... file 4273 Oct 13, 2013

How to manage risks that endanger development of tourism but that are caused by tourism itself? An industry-based model is presented as an analytic tool and adapted to the situation in tourism. It is argued that development of tourism lacks ...

Author: Yoram Krozer & Else Redzepovic 

Year: 2005 

11 Think Tank XIII Assessing Community Quality of Life in the Context of ... file 4355 Nov 06, 2013

One of major purposes of tourism development in a destination is to improve the quality of life (QOL) of host community. In the tourism literature, resident QOL has been discussed in the research of resident attitudes toward tourism. However...

Author: Chia-Pin Simo Yu, Shu Tian Cole & H. Charles Chancellor 

Year: 2013 

10 Think Tank XIII Resident Perceptions of the Impacts of Tourism in Majo... file 4834 Nov 06, 2013

Despite the importance of cities and tourism flows to cities, the literature which explores the effect of tourism on host communities tends to focus on non-urban locations. As different types of tourists place different demands upon the reso...

Author: Tony Griffin & Deborah Edwards 

Year: 2013 

9 Think Tank X Implementation of the DIT-ACHIEV Model for Sustainable... file 5597 Oct 13, 2013

The DIT-ACHIEV Model is a model of sustainable tourism indicators developed in a previous research project undertaken by the School of Hospitality Management and Tourism, Dublin Institute of Technology. The indicators represent six fields o...

Author: Maeve Morrissey, Kevin Griffin & Sheila Flanagan 

Year: 2010 

8 Think Tank XIII Understanding Sense of Place in Tourism Development: T... file 6481 Nov 06, 2013

This paper introduces the rationale for a study which explores the relationship between sense of place and sustainability at Tunku Abdul Rahman National Park (TARP), Sabah. Sense of place encompasses an understanding of the meaning bestowed ...

Author: Paulin Wong Poh Lin & Balvinder Kaur Kler 

Year: 2013 

7 Think Tank XIII Assessing the Impact of Rural Tourism Development on t... file 6785 Nov 06, 2013

Past literature has posited that tourism is one of the fastest growing sectors and has been signified as an attractive investment proposition. Rural tourism sector has been actively promoted by the Malaysian government and currently, it is c...

Author: May-Chiun Lo, Vikneswaran Nair, Peter Songan & Helen Lee HuiHui 

Year: 2013 

6 Think Tank VIII Shared Playgrounds: Contrasting Visitor Perspectives o... file 7090 Oct 13, 2013

Tourism is forming an increasingly significant component of the social and economic fabric of many major cities around the world. The quality of life for the residents of a city can be both degraded and enhanced by tourism and its associated...

Author: Tony Griffin, Deborah Edwards, Katie Schlenker & Bruce Hayllar 

Year: 2008 

5 Think Tank IX Community based sustainable tourism: Quality of life a... file 8097 Oct 13, 2013

This paper explores the concept of quality of life (QOL) as perceived by residents in tourism destinations and examines differences in perceptions of QOL among culturally different destinations. The perceived QOL of local community is an imp...

Author: Yvette Reisinger & Kwang-Soo Park 

Year: 2009 

4 Think Tank XI What Do Tourism Students Know About Sustainability and... file 12499 Oct 14, 2013

The topic of sustainable tourism education has only recently started to emerge in the tourism literature. A few tourism scholars have raised concerns about the need to prepare future tourism professionals for real life planning and manageme...

Author: Blanca A. Camargo & Ulrike Gretzel 

Year: 2011 

3 Think Tank XIII Visitors' and Residents' Perception of Tourism Impact ... file 20098 Nov 06, 2013

Tourism is one of the leading contributors to service industry in Malaysia and is gradually growing. The growth of this industry brings impact towards the environment, specifically the water quality of islands. This study views into the visi...

Author: Murugadas Ramdas & Badaruddin Mohamed 

Year: 2013 

2 Think Tank VII Tourist Perceptions of Environmentally Friendly Innova... file 24666 Oct 13, 2013

As the environmental movement got underway and environmental awareness came into focus in the late 20th century, the tourism industry began incorporating 'environmentally friendly' efforts into their business practices. Requests for towel r...

Author: Kathleen L. Andereck 

Year: 2007 

» Think Tank XII Barriers and Benefits to Professional Development: Per... file 34177 Nov 06, 2013

This paper builds upon the body of literature on tourism mobilities by considering supply-side perspectives as it relates to workforce planning and preparation. Research into tourism destination competitiveness has suggested that for a touri...

Author: Kevin Lyons, Joanne Hanley & Tamara Young 

Year: 2012