Resources

RESOURCES


RESOURCES: PAPERS & PRESENTATIONS

Author : Conrad Lashley & Barry O'Mahony
School/Work Place : Nottingham Trent University, UK (Conrad Lashley) & Victoria University, Australia (Barry O'Mahony)
Contact : conrad.lashley@ntu.ac.uk
Year : 2007

Recent challenges within the hospitality industry highlight a critical need for research and innovation to inform management practice. Surprisingly, however, a comprehensive review of literature has found that innovation research within the industry is scant and that innovative practice lags behind many other industries. In a study into innovation activity across 14 industries in the UK, for example, Robson and Ortmans (2006) found hotels and restaurants to be the second least innovative. This lack of innovation activity is most pronounced in the food and beverage sector with Enz (2004, p.5) noting that the food service sector in the US is reactive making few advances in current practice ‘ … until a period of crisis arises’ and Ottenbacher and Gnoth advising that hospitality ‘managers often rely on gut feeling, speculation, and their own limited experience about the keys to innovation success’ (2005, p. 206).

An emerging crisis is currently evident in the food and beverage departments of international chain hotels. Indeed, a continual decline in customer demand within this sector has prompted Riley (2000, p.112) to pose the question ‘can hotel restaurants ever be profitable?’ Riley’s question is based on his observations that chain hotels are losing market share prompting outsourcing of restaurants and the cancellation of several service periods (Riley, 2000). This downgrading of food and beverage within these establishments has also been noted by Wood (2007) who advises that apart from a few hotels that are food led, the majority now make their money from room sales. A similar situation is occurring in Australia where the majority of international chain hotels have abandoned fine dining altogether reducing their food and beverage outlets to casual dining with the main emphasis on providing breakfast and 24 hour room service.

This conceptual paper argues that the current management paradigm in international chain hotels presents a barrier to innovation, which is compounded by a failure to recognise that hospitality and tourism experiences have important emotional dimensions. The paper explains that by understanding the hospitality transaction between hosts and guests commercial operators can deliver customer experiences that build customer loyalty. The paper then illustrates how a reflective hospitality curriculum can prepare hospitality management graduates to react to the dynamic environment that is today’s hospitality industry.


List of Articles
No. Subject Viewssort Date
30 Think Tank VII Innovation in Tourism Education: Building the Capacity... file 1897 Oct 13, 2013

This paper will present the findings of a recent Summit on the Future of Tourism Education held in April 2007 in Austria. The summit's goal is to identify future societal, economic, environmental, political and technological trends from 201...

Author: Pauline Sheldon 

Year: 2007 

29 Think Tank XII Virtual Mobilities and Sustainable Tourism: Virtual Fi... file 2744 Nov 06, 2013

Due to the financial constraints on the part of the educational institution as well as the student, offsetting the GHG emissions generated by the fieldtrip is often not regarded as financially feasible, or subject to doubts about the integri...

Author: Christian Schott 

Year: 2012 

28 Think Tank XI Sustainable Tourism Labels: A Suitable Tool for Consum... file 2824 Oct 14, 2013

In an attempt to encourage businesses making an effort to reduce the negative impacts of tourism, and to maximise the positive outcomes of this activity an extensive number of sustainable tourism labels were developed worldwide. It has been...

Author: Sofia Reino 

Year: 2011 

27 Think Tank VIII Education’s Impact on Cultural Distance Perception: Th... file 2909 Oct 13, 2013

As an international tourism destination, Turkey serves mostly European tourist markets due to her closeness to European markets. Turkey and Europe has a long shared history of relationships. However, Turkey and Turkish people have a rather b...

Author: Yasin Boylu, Asli D. A. Tasci & William C. Gartner 

Year: 2008 

26 Think Tank XI An introduction of the Global Sustainable Tourism Coun... file 2979 Oct 14, 2013

The purpose of this presentation is to introduce the Global Sustainable Tourism Council and Criteria, in an effort to encourage the Criteria as part of a framework for sustainable tourism education. The history of the GSTC and Criteria will...

Author: Kelly Bricker 

Year: 2011 

25 Think Tank XI Identifying Critical Issues in Designing Educational T... file 3154 Oct 14, 2013

Education is seen as an important way to contribute to development. The World Bank finances educational projects with large amounts of money every year because it is convinced that improving education can help alleviate poverty by raising i...

Author: Kerstin Freudenthaler & Anja Hergesell 

Year: 2011 

24 Think Tank XII The Way Forward: Event Management Education and the Fu... file 3247 Nov 06, 2013

The 2011 BESTEN Think Tank XI highlighted a number of issues and themes related to education and learning for sustainable tourism. The themes addressed issues such as learning tools for sustainability, sustainability courses and curricula an...

Author: Olga Junek, Leonie Lockstone-Binney & Martin Robertson 

Year: 2012 

23 Think Tank XII Mobile Learning for Sustainable Tourism Development: T... file 3476 Nov 06, 2013

This paper examines how mobility in higher tourism education may contribute to a dynamic leaning environment capable of integrating transnational and intercultural learning for sustainable tourism development. Central to this is the opening ...

Author: Janne J. Liburd 

Year: 2012 

22 Think Tank VI Service Learning in Tourism Educational Programs – A S... file 3695 Oct 13, 2013

A problem in developing new tourism markets remains how to resource them from an existing employment base. Key questions arising are: Do current tourism enterprises have the existing skills to move into these new markets for sustainable tour...

Author: Susan Anita Briggs 

Year: 2006 

21 Think Tank IX The Role of Values in Sustainable Tourism Education file 3820 Oct 13, 2013

This presentation discusses the role of values in the context of sustainable tourism education. However, it does not seek to engage in the debate about the definition of Sustainable Tourism nor the differences between this concept and Sustai...

Author: Christian Schott 

Year: 2009 

20 Think Tank VIII Integrating Sustainability into Tourism Education and ... file 4359 Oct 13, 2013

The focus of this paper is to provide an overview of the current sustainability content in Irish tourism programmes and the identification of key trends in this regard. It is based on extensive research of secondary and tertiary education s...

Author: Jane Stacey, Sheila Flanagan, Kevin Griffin & Anna Tottle 

Year: 2008 

19 Think Tank X Sustainability: What Matters to Students, Educators, a... file 4893 Oct 13, 2013

As climate change gains global attention from events like the summit in Copenhagen held during December of 2009, the need for sustainable tourism is more important than ever; with comprehensive education in sustainability concepts and practi...

Author: Cynthia S. Deale & Nelson Barber 

Year: 2010 

18 Think Tank XI Environmental Attitudes of Generation Y Students: Foun... file 5003 Oct 14, 2013

Sustainability has long been a theme in the tourism research and planning literature and is a growing concern in the wider area of business and corporate management. Consequent to these trends in practice and research there has been a growt...

Author: Pierre Benckendorff, Gianna Moscardo & Laurie Murphy 

Year: 2011 

17 Think Tank XI Learning Network Sustainable Tourism (LNST) for Touris... file 5066 Oct 14, 2013

Since 2002 the Flemish Tourism Board, the executive agency of the Flemish Ministry of Tourism, has implemented different actions to introduce the principles of sustainable tourism into tourism education in Flanders. The general objective is...

Author: Griet Geudens & Manuel Minne 

Year: 2011 

16 Think Tank XIV A Multi-Stakeholder Perspective on Sustainable Tourism... file 5223 Jun 26, 2014

In this study, I take up the task to work towards a theoretical and methodological framework that allows using sustainability as a threshold concept for critically evaluating the assumptions embedded in both tourism management theory and pra...

Author: José-Carlos García-Rosell 

Year: 2014 

15 Think Tank IX Valuing Open Innovation Environments in Tourism Educat... file 5310 Oct 13, 2013

The world has changed tremendously since the publication of Our Common Future by the World Commission for Environment and Development (1987), which elevated the concept of sustainable development from grassroots initiatives to the forefront...

Author: Janne Liburd & Anne-Mette Hjalager 

Year: 2009 

14 Think Tank XII Are We Moving Towards Education for Sustainability? A ... file 6394 Nov 06, 2013

It is nearing the end of the United Nations Decade of Education for Sustainable Development (2005-2014) (United Nations, 2011), an awareness raising campaign which “seeks to mobilize the educational resources of the world to help create a mo...

Author: Erica Wilson, Tania von der Heidt, Geoffrey Lamberton & Dayle Morrison 

Year: 2012 

13 Think Tank VIII Environmental Education and Ecotourism: A Case Study o... file 6662 Oct 13, 2013

In this paper we take the standpoint that environmental education and ecotourism are highly related and depend on each other, and that ecotourism cannot be achieved without proper environmental education. Furthermore, in order to achieve qu...

Author: Mojca Arsenijevic & Marko Bohanec 

Year: 2008 

12 Think Tank V Tourism Education for Cambodia: A Case Study of its Fi... file 6672 Oct 13, 2013

This paper details the development, delivery and outcomes of a Masters course in Tourism Development that was delivered by the Royal University of Phnom Penh, with the assistance and support of the University of Technology Sydney (UTS) and t...

Author: Ravi Ravinder 

Year: 2005 

11 Think Tank XIV Values in Tourism Higher Education: the Case of Europe... file 6703 Jun 26, 2014

The primary rationale for embedding values-based learning in tourism higher education is to engage students’ learning-to-learn and learning-to-be, rather than simply learning about a topic, such as tourism management or sustainability (Libur...

Author: Tanja Mihalič, Janne J. Liburd & Jaume Guia 

Year: 2014 

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