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Author : Zehrer Anita
School/Work Place : MCI Tourism, Austria
Contact : anita.zehrer@mci.edu
Year : 2016

Corporate Social Responsibility (CSR) is often referred to as a firm’s social obligation (Johnson et al. 2011) and has an economic, an ecological and a social dimension. Carroll (1999, p. 283) defines CSR as “the social responsibility of business encompass[ing] the economic, legal, ethical, and discretionary expectations that society has of organizations at a given point in time”. Over recent years the concept of Corporate Social Responsibility (CSR) has become widely accepted, also in the field of tourism. Among others, this is attributed to the recognition of sustainability as a management concept, the growth of socially responsible investment and consumer pressure. It is expected that CSR has, and will have, a strong impact on corporate practices and investment strategies. Although many empirical studies have sought to link social responsibility and performance (Margolis & Walsh, 2003; Makniet al., 2009), few have focused specifically on family businesses. However, Hirigoyenand Poulain-Rehm (2014) found out that family businesses are more engaged with their stakeholders than non-family businesses., CSR engagement of firms increasingly becomes a decision making factor for customers purchase decisions and there is only limited knowledge in how far consumers integrate CSR criteria into their purchase decisions when choosing among a holiday vacation in a family business. The objective of this paper thus is to study the impact of CSR activities in family businesses on the purchase decisions of customers.


List of Articles
No. Subject Viewssort Date
3 Think Tank XVI CSR in Medical Toursim – new markets, new responsibili... file 3908 Jul 02, 2016

Governments, hospitals, clinics and facilitators go about their business of marketing health tourism to international patients and their relatives. While they focus on making money researchers should ask questions about changes raised by th...

Author: Kerstin Heuwinkel 

Year: 2016 

» Think Tank XVI The impact of CSR activities of family businesses on c... file 5216 Jul 02, 2016

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Author: Zehrer Anita 

Year: 2016 

1 Think Tank XVI Sustainable Tourism Managment on Small Island Destinat... file 13605 Jul 02, 2016

On December 11th, 2015 climate change negotiations came to a close after the COP21 – 2015 United Nations Climate Change Conference in Paris. Across media channels and climate protests the event was referred to as “the last chance summit”, w...

Author: Bonnie Lewtas & René Schmidpeter 

Year: 2016 

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