Resources

RESOURCES


RESOURCES: PAPERS & PRESENTATIONS

Author : Kevin Lyons, Joanne Hanley & Tamara Young
School/Work Place : University of Newcastle, Australia
Contact : kevin.lyons@newcastle.edu.au
Year : 2012

This paper builds upon the body of literature on tourism mobilities by considering supply-side perspectives as it relates to workforce planning and preparation. Research into tourism destination competitiveness has suggested that for a tourism destination to deliver high-quality services and products, businesses need to recruit and retain well-educated and well-trained professionals (Dewhurst et al 2007; Dwyer et al 2009). Ongoing training and professional development is therefore important. However, it has been argued that tourism businesses rarely invest in education and training for their employees (Dwyer et al 2009). Actual and perceived barriers to training and professional development activities, including cost, time and location, have been identified as key factors in preventing tourism enterprises from engaging in training (Becton and Graetz 2001; Dewhurst et al 2007). There is also evidence that training activity is considerably lower among smaller employers than medium and large employers (Hospitality Training Foundation 1999 cited in Dewhurst et al 2007). The tourism sector in Australia is characterised by small enterprises which has implications for the industry in terms of the kinds of workers it attracts and the potential for skills gaps and skill shortages (Becton and Graetz 2001; Breen et al 2005). In regional destinations these factors are typically amplified. Due to the 'lifestyle' nature of many smaller tourism operations (Ateljevic and Doorne 2000; Getz and Carlsen 2000, 2005), owner-managers often do not have management training or industry-relevant qualifications and there is evidence of underinvestment in professional development for their employees.


List of Articles
No. Subject Views Datesort
11 Think Tank XIV Welcoming Chinese Visitors and the Easternization of t... file 2619 Jun 26, 2014

Tourism academics, practitioners, governments and agencies around the world are in general agreement about the future of tourism in what commentators have tagged The Asian Century. Assuming demographic and economic conditions persist, the in...

Author: Patricia C. Johnson 

Year: 2014 

10 Think Tank XIII Measuring Tourism: Developing a Regional Level Framewo... file 6310 Nov 06, 2013

In the field of tourism impacts research it is often assumed that certain characteristics of tourism are related to the nature and extent of tourism impacts on the destination’s community well-being. However, a standard set of measures for t...

Author: Elena Konovalov, Laurie Murphy & Gianna Moscardo 

Year: 2013 

» Think Tank XII Barriers and Benefits to Professional Development: Per... file 34099 Nov 06, 2013

This paper builds upon the body of literature on tourism mobilities by considering supply-side perspectives as it relates to workforce planning and preparation. Research into tourism destination competitiveness has suggested that for a touri...

Author: Kevin Lyons, Joanne Hanley & Tamara Young 

Year: 2012 

8 Think Tank XII Origins, Evolution and Potential Future of the Coastal... file 10561 Nov 06, 2013

Coastal caravan parks in Australia are in decline due to the conversion of beachfront land to higher yielding forms of commercial enterprise (Prideaux and McClymont, 2006; Tourism Research Australia, 2007). The resulting reduction in accommo...

Author: Rod Caldicott & Pascal Scherrer 

Year: 2012 

7 OPA award Cultural values in sustainable tourism: Conflicts betw... file 9145 Oct 13, 2013

This paper evaluates cultural conflicts between indigenous groups, recreation users and management agencies over the appropriate amenity use of protected areas in the USA, Australia and New Zealand. It assesses both social values conflicts ...

Author: Heather Zeppel 

Year: 2009 

OPA: 2009 Outstanding Paper Award Winner 

6 Think Tank IX Cultural values in sustainable tourism: Conflicts betw... file 34070 Oct 13, 2013

This paper evaluates cultural conflicts between indigenous groups, recreation users and management agencies over the appropriate amenity use of protected areas in the USA, Australia and New Zealand. It assesses both social values conflicts ...

Author: Heather Zeppel 

Year: 2009 

OPA: 2009 Outstanding Paper Award Winner 

5 Think Tank VIII Responding to Climate Change in Australian Resort Hote... file 6336 Oct 13, 2013

Extensive infrastructure and client expectations of luxury will mean that their carbon footprint and water usage is likely to exceed significantly that of average urban households. Often located in coastal or riverine settings, they are vuln...

Author: Charles Arcodia & Chantal Dickson 

Year: 2008 

4 Think Tank VIII Moving from Destination Marketing to Destination Manag... file 70601 Oct 13, 2013

This paper provides a case study of how a tourism organisation has interpreted the change from a ‘marketing’ to a ‘management’ approach in destination development. It begins by looking at what the literature has said about destination manag...

Author: David Foster 

Year: 2008 

3 Think Tank VII Environmentally Sustainable Practices of Victorian Tou... file 7965 Oct 13, 2013

Environmental sustainability has been a growing concern in our society for the past twenty years, and is a primary issue of many leaders of the tourism industry. In spite of the many efforts to encourage and/or enforce environmentally sound ...

Author: Sue Beeton, Sue Bergin-Seers & Christine Lee 

Year: 2007 

2 Think Tank VI Service Learning in Tourism Educational Programs – A S... file 4228 Oct 13, 2013

A problem in developing new tourism markets remains how to resource them from an existing employment base. Key questions arising are: Do current tourism enterprises have the existing skills to move into these new markets for sustainable tour...

Author: Susan Anita Briggs 

Year: 2006 

1 Think Tank V Effects of SARS Crisis on the Economic Contribution of... file 3732 Oct 13, 2013

In a context of uncertainty over traveller security, tourism experienced two major crises in 2003- the Iraq War and SARS. While the relative impacts of a complex array of impacts on travel decisionmaking are almost impossible to dissect, thi...

Author: Larry Dwyer, Peter Forsyth & Ray Spurr 

Year: 2005 

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