Author : Kevin Lyons, Joanne Hanley & Tamara Young
School/Work Place : University of Newcastle, Australia
Contact :
Year : 2012

This paper builds upon the body of literature on tourism mobilities by considering supply-side perspectives as it relates to workforce planning and preparation. Research into tourism destination competitiveness has suggested that for a tourism destination to deliver high-quality services and products, businesses need to recruit and retain well-educated and well-trained professionals (Dewhurst et al 2007; Dwyer et al 2009). Ongoing training and professional development is therefore important. However, it has been argued that tourism businesses rarely invest in education and training for their employees (Dwyer et al 2009). Actual and perceived barriers to training and professional development activities, including cost, time and location, have been identified as key factors in preventing tourism enterprises from engaging in training (Becton and Graetz 2001; Dewhurst et al 2007). There is also evidence that training activity is considerably lower among smaller employers than medium and large employers (Hospitality Training Foundation 1999 cited in Dewhurst et al 2007). The tourism sector in Australia is characterised by small enterprises which has implications for the industry in terms of the kinds of workers it attracts and the potential for skills gaps and skill shortages (Becton and Graetz 2001; Breen et al 2005). In regional destinations these factors are typically amplified. Due to the 'lifestyle' nature of many smaller tourism operations (Ateljevic and Doorne 2000; Getz and Carlsen 2000, 2005), owner-managers often do not have management training or industry-relevant qualifications and there is evidence of underinvestment in professional development for their employees.

List of Articles
No. Subject Viewssort Date
14 Think Tank IX Cultural values in sustainable tourism: Conflicts betw... file 34328 Oct 13, 2013

This paper evaluates cultural conflicts between indigenous groups, recreation users and management agencies over the appropriate amenity use of protected areas in the USA, Australia and New Zealand. It assesses both social values conflicts ...

Author: Heather Zeppel 

Year: 2009 

OPA: 2009 Outstanding Paper Award Winner 

13 Think Tank XII Integrated Planning of Sustainable Tourism and Mobilit... file 35706 Nov 06, 2013

Emerging tourist market trends are pushing destinations to consider mobility an essential strategic component of sustainable tourism planning. Destination Management needs to use tourism mobility analysis systematically if it wants to seize ...

Author: Anna Scuttari, Maria Della Lucia & Umberto Martini 

Year: 2012 

OPA: 2012 Runner Up 

12 Think Tank VI Ethical Issues in Collaboration in the Aviation Industry file 40116 Oct 13, 2013

The aviation industry is a critical element of any tourism system, and has several secondary effects – a source of employment and foreign exchange earnings. A ‘national carrier’ is also a symbol of the country, a source of pride amongst the ...

Author: Ravi Ravinder 

Year: 2006 

11 Think Tank XII The Impact of Volcanic Ash Clouds in 2010 and 2011 on ... file 40952 Nov 06, 2013

Few recent events which disrupted global tourism and especially tourism mobility, match the impact of the volcanic ash clouds generated from the eruption of the Icelandic volcano Eyjafjallajokull in 2010 and the Chilean volcano Puyehue in 20...

Author: David Beirman 

Year: 2012 

10 OPA award Envisioning Sustainable Tourism Futures: An Evaluation... file 41297 Oct 13, 2013

Methods for researching the future have grown both in variety and rigour, offering new opportunities for understanding sustainable tourism. This paper discusses the value of futures research as a tool for envisioning and planning sustainable...

Author: Pierre Benckendorff 

Year: 2007 

OPA: 2007 Outstanding Paper Award Winner 

9 Think Tank XVII New Forms of ‘Responsible Tourism’ in Refugee Camps an... file 43092 Aug 17, 2017

Responsible Tourism is about “making better places for people to live in and better places for people to visit”. Traveling responsibly is thus about managing travel and destinations in an environmentally and culturally responsible way and de...

Author: Jaume Guia, Sil van de Velde & Lauren Chan 

Year: 2017 

8 Think Tank XIV Tropical Communities as Resources for Tourism or Touri... file 48749 Jun 26, 2014

The purpose of this paper is to review the barriers to sustainable tourism development faced by rural and developing regions and to explore the notion of tourism and its potential contribution to community well-being, with a focus on Flora’s...

Author: Laurie Murphy, Gianna Moscardo & Anna Blackman 

Year: 2014 

7 Think Tank VII Branding Sustainability: Taking 'The Natural Step' in ... file 65062 Oct 13, 2013

Translation of the concept of sustainability into practice is fraught with problems. While policy advances in all sectors of the economy have made steps in the right direction the lack of clarity in defining what is meant by 'sustainability...

Author: Alison Gill & Peter Williams 

Year: 2007 

6 Think Tank XVII Product innovation in route-based tourism: Interactive... file 68510 Aug 17, 2017

Route-based tourism on walking, hiking and cycling routes is experiencing resurgence throughout the world (Collins-Kreiner, 2010) and can be a driver of sustainable development, particularly for remote areas (Briedenhann & Wickens, 2004;...

Author: Anna Scuttari & Isidoro De Bortoli & Harald Pechlaner & Hannes Riegler 

Year: 2017 

5 Think Tank VIII Moving from Destination Marketing to Destination Manag... file 70903 Oct 13, 2013

This paper provides a case study of how a tourism organisation has interpreted the change from a ‘marketing’ to a ‘management’ approach in destination development. It begins by looking at what the literature has said about destination manag...

Author: David Foster 

Year: 2008 

4 Think Tank VI Corporate Social Responsibility in the Catalan hospita... file 76116 Oct 13, 2013

The practices of CSR have attracted the attention of the investigators, who have prepared a great diversity of theories and the international organisms, which have done recommendations, so that the companies have added them in their strategi...

Author: Ramon Palau 

Year: 2006 

3 Think Tank VIII Enhancing the Quality of Life through Cultural Events:... file 104082 Oct 13, 2013

The Wadden Sea Festival in Denmark is based on the idea of integrating the coastal environment in the presentation of contemporary art. Specifically, unique tidal differences are utilized to stage a range of performances. The Wadden Sea Fest...

Author: Janne J. Liburd & Anja Hergesell 

Year: 2008 

2 Think Tank VI Ecotourism and Environmental Education: Opportunities ... file 153764 Oct 13, 2013

Ecotourism, which typically involves nature-based tourism, plays an increasing role in today's environmental management. As environmental conservation has, in many cases, suffered from a limited budget, funding ecotourism is perceived as a w...

Author: Aphirom Promchanya 

Year: 2006 

1 Think Tank V Discussion on Extended Validity of an Alternative Fram... file 210432 Oct 13, 2013

The risk management of tourism as an industry involves quantification of unprecedented, unlikely but possible negative exogenous event to the region. The objective of this paper is to discuss further on an alternative quantitative method to ...

Author: Tadayuki Hara 

Year: 2005