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RESOURCES: PAPERS & PRESENTATIONS

Author : Nina Mistilis & Pauline Sheldon
School/Work Place : University of New South Wales, Austalia (Nina Mistilis), University of Hawaii, USA (Pauline Sheldon)
Contact : n.mistilis@unsw.edu.au, psheldon@hawaii.edu
Year : 2005

Tourism is especially vulnerable to disasters and, being fragmented, often its response is difficult to initiate and coordinate. It is also information intensive and when in chaos its information needs are exacerbated. The paper aims to develop a knowledge management system for disasters in a tourist destination in terms of a knowledge framework for tourism disaster management at the public sector level. Knowledge is a powerful resource to help governments, organisations and communities prevent, mitigate, plan for and recover from disasters and crises. Destinations need knowledge in the three stages of disaster management – pre disaster prevention and planning, disaster situation management and post disaster phases of resolution and return to normality. The paper creates a tourism destination’s public sector model of a knowledge management system for the first two stages of preventative planning and management of disasters – knowledge framework for disaster management in a learning destination. It includes recommendations about the various types of knowledge and information needed and the specifics of the information system architecture.


List of Articles
No. Subject Views Datesort
3 Think Tank V Ideas for A(u)ction: Tourism Risk Management file 8191 Dec 14, 2013

As a contribution to BEST Education Network ThinkTank V, Managing Riskand Crisis for Sustainable Tourism, the following paper has been prepared in two parts. The first part of the paper focuses on the idea that an appropriate model can be de...

Author: Scott K. Cunliffe 

Year: 2005 

OPA: Keynote Speech 

2 Think Tank V Using Theories of Stigma Management and Impression Man... file 6287 Oct 13, 2013

Researchers have noted that impression management is key to tourism crisis management planning and recovery (Ritchie et al., 2003:201); indeed, some have suggested that “crisis management is as much about dealing with human perceptions about...

Author: Bonalyn Nelson 

Year: 2005 

» Think Tank V Knowledge Management for Tourism Crises and Disasters file 12960 Oct 13, 2013

Tourism is especially vulnerable to disasters and, being fragmented, often its response is difficult to initiate and coordinate. It is also information intensive and when in chaos its information needs are exacerbated. The paper aims to deve...

Author: Nina Mistilis & Pauline Sheldon 

Year: 2005 

AAA