Resources

RESOURCES


RESOURCES: PAPERS & PRESENTATIONS

Author : Yetta Gurtner
School/Work Place : James Cook University, Australia
Contact : yetta.gurtner@jcu.edu.au
Year : 2005

In an era of considerable disaster and uncertainty, many destinations have been made alarmingly aware of the fickle nature of tourism. While peak industry bodies, academics and professionals advocate the introduction of risk/crisis management strategies as a means to better insulate against adversity – the operational capacity and capability of any destination is only truly determined in conditions of duress. Beyond the plethora of complicated theory and rhetoric, most stakeholders understand tangible lessons and solutions. The experience of recently crisis afflicted destinations such as Bali and Phuket provide an opportunity to examine destination vulnerability, response strategies and the common objective of destination recovery. Although still far from achieving the ideal of sustainable tourism, the strategies employed by both of these locations demonstrate that improved destination resistance and resilience may be achieved through greater institutional reform.

Note

As a working paper these case studies are presented as a descriptive examination of real life tourism crisis and associated management strategies. The information provided is primarily based on extensive longitudinal fieldwork/observation, anecdotal evidence, personal communication and various sources of secondary data.


List of Articles
No. Subject Views Datesort
5 Think Tank XVIII Advocating the utilisation of visitor book inscription... file 391 Jan 07, 2019

Key words: Visitor books, visitor experience, visitor satisfaction, Mnemba Island, Zanzibar.

Author: Kevin Mearns 

Year: 2018 

4 Think Tank XVIII What to communicate about sustainability actions of Fi... file 646 Jan 07, 2019

Key words: sustainability, responsibility, marketing, communication, Finland, villa holiday

Author: Katja Pasanen 

Year: 2018 

3 Think Tank XVIII Persuasive communication: an experiment on hotel guest... file 748 Jan 07, 2019

Key words: personal values, smart water-saving technology, community-based social marketing, science communication, pro-environmental behaviour, field experiment.

Author: Pablo Pereira-Doel, Xavier Font & Candice Howarth 

Year: 2018 

2 Think Tank XVIII Deconstructing mass tourism with “upscale, all-year-ro... file 567 Jan 07, 2019

Key words: local residents, seasonality, mass tourism, sustainability, tourism development

Author: Tina Šegota 

Year: 2018 

1 Think Tank XVIII Sustainable Experience: Innovative sustainable communi... file 1083 Jan 07, 2019

Key words: Customer Experience, Sustainable Marketing, CSR, Communication, Hospitality Management

Author: Annkathrin Weiss & Matthias Straub 

Year: 2018 

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