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Key words: Customer Experience, Sustainable Marketing, CSR, Communication, Hospitality Management
Following its historical rise and fall, America’s first industrialized polluted landscape garnered federal and local support to remedy its near destruction. Today, the Blackstone Valley is a pragmatic example of translating theory into pract...
Author: Robert Billington, Veronica Cadoppi & Natalie Carter
Year: 2006
OPA: 2006 Outstanding Paper Award Winner
Emerging tourist destinations can challenge ecological, economic, social, and quality of life barriers. These issues draw attention towards the consequences of increasing complexity that are often found as a tourist marketing system grows an...
Author: Sarah Duffy & Larry Dwyer
Year: 2014
OPA: 2014 Outstanding Paper Award Winner
The integration of sustainability within the domain of tourism has recently made considerable progress. For instance, in the UK and the Netherlands, the most important federations of tour operators, the FTO and the ANVR, have introduced obli...
Author: Menno Houtstra
This paper has five aims. First, to discuss the Travel and Tourism Competitiveness Index (TTCI) and the method of its construction. If the TTCI is to have policy significance it is essential that its components be identified and analysed as ...
Author: Larry Dwyer
Year: 2008
The issue of employee mobility is brought into sharp focus in times of economic and social uncertainty. Previous studies into the causes of employee mobility have investigated, among other determinants, the link between the promotional oppor...
Author: Margaret Deery, Leo Jago & Michael Stewart
Year: 2012
Tourism today is second only to oil as the world’s leading export commodity, accounting for global earnings of more than $300 billion, or nearly 25 per cent of total world GNP (Poirier 2000, p30, cited in Dieke, 2000). Over the last two deca...
Author: Sarah JR Ryu
Year: 2005
Past literature has posited that tourism is one of the fastest growing sectors and has been signified as an attractive investment proposition. Rural tourism sector has been actively promoted by the Malaysian government and currently, it is c...
Author: May-Chiun Lo, Vikneswaran Nair, Peter Songan & Helen Lee HuiHui
Year: 2013
After decades of tourism research definitions and statistics of global tourism, flows are still not uniformly defined. A problem is that scholars, sector stakeholders and policy makers tend to have a biased image of the global tourism system...
Author: Paul Peeters & Martin Landré
There is substantial literature on the impacts of tourism on culture, both positive and negative, however, there are relatively few articles that explore the relationship between cultural capital and sustainable tourism. This paper will repo...
Author: Laurie Murphy & Andrea Schurmann
A national research agenda identifies the research priorities that need to be addressed to “inform future policy and service delivery” by government and “for use by academics and practitioners to stimulate research, partnerships and collabor...
Author: Leo Jago & Margaret Deery
The role of human resources in sustaining hospitality enterprises has long been recognized (Hjalager und Andersen 2001; Baum 2007). Personnel are considered vital for the delivery of touristic experiences, thus being a central ingredient of ...
Author: Anja Hergesell, Ulrike Bauernfeind & Dagmar Lund-Durlacher
Year: 2009
The Climate Change Collaboratory1 aims to strengthen the relations between Austrian scientists, policy makers, educators, environmental NGOs, news media and corporations - stakeholders who recognize the need for adaptation and mitigation, b...
Author: Arno Scharl
Year: 2010
Rural communities in South Africa have not been active stakeholders in tourism development. Community awareness and involvement in the preservation of natural and cultural heritage through sustainable tourism development in selected areas ad...
Author: Felicité A. Fairer-Wessels
Extensive infrastructure and client expectations of luxury will mean that their carbon footprint and water usage is likely to exceed significantly that of average urban households. Often located in coastal or riverine settings, they are vuln...
Author: Charles Arcodia & Chantal Dickson
Sustainable tourism is perhaps the most prominent feature of contemporary tourism discourse. However, despite its prominence for several decades, achieving sustainability remains as elusive as ever. This paper explores the concept of the cu...
Author: Freya Higgins-Desbiolles
Philosophical and theoretical debates in tourism must be situated not just within economic and cultural contexts, but also political and social ones (Ataljevic, Pritchard & Morgan, 2007). Tourism is more than an ‘industry,’ Freya Higgins...
Author: Amy Savener
Year: 2015
This paper explores various options to visualize tourism transport flows with spatial analysis tools and show them on maps. To facilitate implementation of these options, procedures for data preparation and map creation are explained through...
Author: Martin Landré & Paul Peeters
This is a study of the relationships between two volunteer tourism host communities and the volunteer tourists who visit them. One is a declining rural community located in the Appalachian mountains of the United States. The other is in a ra...
Author: Nancy McGehee
Year: 2007
The question how native societies cope with the increasing pressure of global values, such as sustainability, westernization and democratic institutions has been asked in the last decades (Smith, 1989; Honey, 1999; Nash, 2001; Honey, 2008). ...
Author: Peter Varga
Cross border destination management is characterized by some extra challenges: national, district or county interests, different administrative structures, a high impact of politics and policies, inequality of tourism infrastructures, power ...
Author: Tatjana Thimm