Resources

RESOURCES


RESOURCES: PAPERS & PRESENTATIONS

Author : Anja Hergesell, Ulrike Bauernfeind & Dagmar Lund-Durlacher
School/Work Place : MODUL University Vienna, Austria
Contact : anja.hergesell@modul.ac.at, ulrike.bauernfeind@modul.ac.at, dagmar.lund-durlacher@modul.ac.at
Year : 2009

The role of human resources in sustaining hospitality enterprises has long been recognized (Hjalager und Andersen 2001; Baum 2007). Personnel are considered vital for the delivery of touristic experiences, thus being a central ingredient of the product offer (Baum 2007). Despite the high unemployment in the sector (Smeral, Huber et al. 2008), several researchers have reported on difficulties of hospitality enterprises to fill their vacancies (Hjalager und Andersen 2001; Smeral, Huber et al. 2008) and retain their employees (Iverson und Deery 1997; Hjalager und Andersen 2001; Smeral, Huber et al. 2008). While turnover may have positive effects for the employees in terms of competence development (Deery und Shaw 1997) and hence somewhat also benefit the companies, exiting the sector might be considered a “brain drain” in the hospitality industry (Ross 1997).

The generally identified competition with other sectors for qualified personnel (Hjalager und Andersen 2001), on the one hand, and the profound global trends that challenge hospitality enterprises (Dwyer, Edwards et al. 2009), on the other, in particular demographic changes drive the present study. Suggesting a decrease in the availability of the “traditional” labor force (Smeral, Huber et al. 2008) and an intensification of employee driven mobility (Baum 2007), the research aims to understand the mobility from the hospitality sector to other industries, in order to develop strategies of how to retain and attract workers. The study explores the employees’ and former employees’ perceptions of the work in the hospitality industry attempting to identify the underlying beliefs and attitudes that shape peoples’ behavior in regards to their continuance or abandonment of the industry. Being frequently termed as a “women industry” (Stuppäck 2005) and recognizing the unused potential of female labor in the case study country of Austria (Ramb 2008), the focus of the study lies on females, hence excluding gender-related differences in perception as suggested by Purcell (1996) by examining a purposeful female sample.


List of Articles
No. Subject Viewssort Date
274 Think Tank VII Barriers to Innovation in Hospitality Provision: Towar... file 4431 Oct 13, 2013

Recent challenges within the hospitality industry highlight a critical need for research and innovation to inform management practice. Surprisingly, however, a comprehensive review of literature has found that innovation research within the...

Author: Conrad Lashley & Barry O'Mahony 

Year: 2007 

273 Think Tank X Establishing a Network of European Rural Villages for ... file 4427 Oct 14, 2013

The paper deals with the research activity carried out by the Authors in the context of the European Project “Listen to the Voice of Villages”. The focus is on the governance asset and tools able to enhance sustainable tourism development i...

Author: Mariangela Franch, Umberto Martini, Federica Buffa & Fabio Sacco 

Year: 2010 

272 Think Tank XIV Bird-watching Routes as Collaborative Stakeholderships... file 4402 Jun 27, 2014

Although there are numerous birding trails with varying levels of success, prior to this study, little research existed as to how birding trails are designed, implemented and managed. Thus, the study posed and answered the following research...

Author: Krisztian Vas 

Year: 2014 

271 Think Tank VII Innovations in Volunteer Tourism: A Case Study of Fund... file 4373 Oct 13, 2013

The popularity of volunteer tourism as a form of alternative tourism has grown significantly over the past decade (McGehee, and Norman, 2002). Volunteer tourists can now be found throughout the world participating in a wide array of social, ...

Author: Kevin Lyons 

Year: 2007 

270 Think Tank V Framing Tourist Risk in UK Press Accounts of Hurricane... file 4371 Oct 13, 2013

This paper examines the coverage of Hurricane Ivan in the Caribbean published in selected leading UK newspapers in September 2004. Quantitative textual analysis have been utilised in this study to determine the main sources of information on...

Author: Marcella Daye 

Year: 2005 

269 Think Tank IV Environmental Training and Measures at Scandic Hotels,... file 4365 Dec 01, 2013

Hotels are traditionally geared towards providing a high-level of comfort and entertainment, as well as a broad spectrum of services, often without giving much concern to associated environmental or socio-economic impacts. Hotel companies ty...

Author: Paulina Bohdanowicz, Branko Simanic & Ivo Martinac 

Year: 2004 

OPA: 2004 Outstanding Paper Award Winner 

268 Think Tank XII Opportunities and Obstacles for Sustainable Tourism Mo... file 4356 Nov 06, 2013

Cross border destination management is characterized by some extra challenges: national, district or county interests, different administrative structures, a high impact of politics and policies, inequality of tourism infrastructures, power ...

Author: Tatjana Thimm 

Year: 2012 

267 Think Tank XIII Sustainable Tourism in Kerala - Chances for Local Comm... file 4347 Nov 06, 2013

The Indian state Kerala is positioned by Kerala Tourism as a sustainable tourism destination for domestic and foreign markets (cf. Jean-Francois 2011). Indeed sustainable tourism projects take place and are conducted either by NGOs like Kaba...

Author: Tatjana Thimm 

Year: 2013 

266 OPA award A Framework for Work-Life Balance Practices in the Tou... file 4298 Oct 13, 2013

This paper addresses the key issues surrounding the debate over work-life balance. It provides an overview of current thinking in the general work environment, with specific focus on the issue within the tourism industry. This paper present...

Author: Margaret Deery & Leo Jago 

Year: 2008 

OPA: 2008 Outstanding Paper Award Winner 

265 Think Tank V Resident Segments Using SUS-TAS file 4296 Oct 13, 2013

Recognizing that tools developed solely to measure perceptions of positive/negative impacts of tourism within the traditional conceptual works are insufficient, recently Choi and Sirakaya (2005) developed and tested both an innovative framew...

Author: Ercan Sirakayae, Linda J. Ingram & Hwan Suk Chris Choi 

Year: 2005 

264 Think Tank X Drowning with Tourism? Stakeholder Perspectives from T... file 4257 Oct 14, 2013

Climate change and its impacts on nations, regions and populations as well as its anthropogenic causes have become one of the prevailing issues of global society and, hence, subject to ongoing debates among e.g. the natural, political and s...

Author: Anna Huebner 

Year: 2010 

263 Think Tank XIV Heritage Trails through Dolenjska and Bela krajina in ... file 4249 Jun 26, 2014

One of the beneficial methodologies for growing and developing a level of tourism which is sustainable and enhances the totality of local and regional environments is a multi-stakeholder approach to tourism development. In this paper, we pre...

Author: Marko Koscak 

Year: 2014 

262 Think Tank VI Corporate Social Responsibility in the Museum Sector a... file 4212 Oct 13, 2013

Out of a growing concern about the erosion of social infrastructure has come an increase in pressure on business to take up more of the responsibility in meeting community needs (Centre for Corporate Public Affairs, 2000; Loza & Ogilvie...

Author: Deborah Edwards 

Year: 2006 

261 Think Tank XIV Exploring the potential of Community Based Ecotourism ... file 4204 Jun 27, 2014

Development in developing countries often results in mass land-use change and subsequent increase in greenhouse gas emission by deforestation or forest degradation. For instance, approximately a-fifth of global greenhouse gas emissions was a...

Author: Stephen Wearing, Paul Chatterton, Amy Reggers & Hanna Sakata 

Year: 2014 

260 Think Tank XIII Regional Collaboration as the Conduit for Sustainable ... file 4195 Nov 06, 2013

Sustaining rural America is one of today's pressing issues. With the decline of family operated farms and the move away from traditional extraction industries, word about the benefits of developing tourism in rural communities and regions is...

Author: Paige P. Schneider, Cynthia S. Deale & Svitlana Iarmolenko 

Year: 2013 

259 Think Tank VI Corporate Social Responsibility and Travel & Tourism B... file 4191 Oct 13, 2013

This paper discusses some economic, social, and environmental “hard issues” for the travel and tourism (T&T) industry with the aim of shedding some light on little discussed aspects of industry corporate social responsibility (CSR) with ...

Author: David Stipanuk 

Year: 2006 

258 Think Tank VIII Integrating Sustainability into Tourism Education and ... file 4170 Oct 13, 2013

The focus of this paper is to provide an overview of the current sustainability content in Irish tourism programmes and the identification of key trends in this regard. It is based on extensive research of secondary and tertiary education s...

Author: Jane Stacey, Sheila Flanagan, Kevin Griffin & Anna Tottle 

Year: 2008 

257 Think Tank XII Micro-Mobility Patterns and Service Blueprints as Foun... file 4130 Nov 06, 2013

This paper proposes the use of micro-mobility patterns and service blueprints in visitor management planning. Using a nature-based conservation area and visitor attraction in Wellington, New Zealand, as a case study, micro-mobility patterns ...

Author: Julia Albrecht 

Year: 2012 

256 Think Tank VII Envisioning Sustainable Tourism Futures: An Evaluation... file 4125 Oct 13, 2013

Methods for researching the future have grown both in variety and rigour, offering new opportunities for understanding sustainable tourism. This paper discusses the value of futures research as a tool for envisioning and planning sustainable...

Author: Pierre Benckendorff 

Year: 2007 

OPA: 2007 Outstanding Paper Award Winner 

255 Think Tank XIV A Multi-Stakeholder Perspective on Sustainable Tourism... file 4107 Jun 26, 2014

In this study, I take up the task to work towards a theoretical and methodological framework that allows using sustainability as a threshold concept for critically evaluating the assumptions embedded in both tourism management theory and pra...

Author: José-Carlos García-Rosell 

Year: 2014 

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