Resources

RESOURCES


RESOURCES: PAPERS & PRESENTATIONS

Author : Boopendra Seetanah & Viraiyan Teeroovengadum & Kesseven Padachi
School/Work Place : University of Mauritius | University of Technology, Mauritius
Contact : b.seetanah@uom.a.mu
Year : 2017

Loyalty of customers is recognized as a key ingredient for the success of organisations. A 5% increase in customer retention has been linked to 85% increase in profits (Reichfield and Sasser, 1990). As noted by Assael (1984), long term organizational success does not depend on first time purchase but rather on repurchase. The same principles have been found to apply at destination level (Oppermann, 2000). With increasing recognition of the importance of destination loyalty, studies in tourism and hospitality have given more and more consideration to this concept during the last years (Gursoy, Chen and Chi, 2014; Hultman, Skarmeas, Oghaziand Beheshti, 2015; Sun, Chi and Zu, 2013; Zhang, Fu, Cai and Lu, 2014). According to Chen and Phou. (2013, p.270) “destination loyalty has become a critical part of destination marketing and management research, due to increasing competition and the recognition of the importance of loyal visitors”. Undeniably, gaining a better understanding of destination loyalty, so as to enhance it, depends on knowledge about its determinants.

Seetanah, Teeroovengadum, Padachi, Travelers Satisfaction with Dimensions of Tourist Tertiary Support Services and its Effect on Destination Loyalty PP.pdf

Seetanah, Teeroovengadum, Padachi, Travelers Satisfaction with Dimensions of Tourist Tertiary Support Services and its Effect on Destination Loyalty.pdf


List of Articles
No. Subject Viewssort Date
114 Think Tank XV The role of souvenir vendors in the cultural sustainab... file 2190 Jul 27, 2015

The research investigated the role of souvenir vendors in sustaining the social-cultural authenticity of Chichen Itza’s host community, a Mexican UNESCO World Heritage Site (WHS) (UNESCO, 2015a). The case study evaluated the Maya-descent ven...

Author: Ady Milman 

Year: 2015 

113 Think Tank VII Social Responsibility and Innovation on Trafficking an... file 2157 Oct 13, 2013

Ethical questions related to globalization, human rights, unfair labor practices and trans-boundary exchanges of capital and work force create ever more complex challenges for the tourism sustainability agenda. In recent years, the tourism i...

Author: Camelia Tepelus 

Year: 2007 

112 Think Tank XIX Designing sustainable tourist experiences – (how) does... file 2147 Oct 23, 2019

Key words: Nature Parks, sustainable tourism, customer journey, sustainable development, behaviour change Page: 188-193 Designing sustainable tourist experiences.pdf Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ tabl...

Author: Birgit Reutz 

Year: 2019 

111 Think Tank IX Recreation Specialisation and Destination Image: A cas... file 2146 Oct 13, 2013

Papua New Guinea (PNG) should be to Australia what Costa Rica and Belize are to the USA – a proximate and successful tourist destination that attracts sustainable numbers of tourists drawn to the extraordinary diversity of endemic wildlife,...

Author: Kevin Lyons, Kevin Markwell & Patricia Johnson 

Year: 2009 

110 Think Tank XII Evaluation of the accessibility of Monterrey's Tourism... file 2097 Nov 06, 2013

Despite several declarations, policies and regulations that seek to protect their rights, people with disabilities still encounter several constrains that impede their full participation in society, and, in particular, their access to and en...

Author: Blanca A. Camargo, Isabel Sánchez, Fátima Guajardo & Alejandro García 

Year: 2012 

109 Think Tank IX Ethical Confusion and Confusion of Ethics: Unpacking t... file 2024 Oct 13, 2013

For many decades authors (see Sontag, 1976, Baederholt, 2006, Chalfern, 1979, Crang, 1997) have recognised the fundamental role of photography within tourism. Many such as Urry (1999, 2002), Crouch (2000, 2002) and Crouch & Lubbren (200...

Author: Caroline Scarles 

Year: 2009 

108 Think Tank XV Conserving biodiversity as tourism (including wildlife... 2020 Jul 27, 2015

Governments throughout Australia and elsewhere recognise that tourism is an important sector of the economy, and are encouraging its growth in a variety of ways, some more environmentally sound than others. This papers presents not the resul...

Author: Ronda J Green 

Year: 2015 

107 Think Tank VIII Tourism for Marginal Groups: Tourism as a Livelihood S... file 1988 Oct 13, 2013

Since the report of the Brundtland Commission was published 1987 (WCED 1987), sustainable development has been incorporated into the policies of many international organizations and the legislation of jurisdictions throughout the world. Nev...

Author: Teresa C.H. Tao & Geoffrey Wall 

Year: 2008 

106 Think Tank IV Evaluation of Tourism Events: A Critical Review with a... file 1983 Oct 13, 2013

This presentation will critically review the three main sources of error in tourism event evaluation, related to the limited temporal, geographic and economic scope of current event evaluation approaches. In doing so, it will draw the attent...

Author: Jack Carlsen 

Year: 2004 

105 Think Tank XII Sustainability and policy mobility in resort destinations file 1940 Nov 06, 2013

In the arena of resort development, there is a long history of destinations emulating (and seeking to surpass) one another in efforts to maintain competitiveness. In recent years, the use of “best case” examples are common tools employed to ...

Author: Alison M. Gill & Peter W. Williams 

Year: 2012 

104 Think Tank IX Do Chinese tourists find their in-group members more t... file 1905 Oct 13, 2013

Furthermore, social identity theory suggests that people are attracted to others who are familiar to themselves because their similarity reinforces their self-image (Tajfel, 1982), and that people from collectivist culture tend to favour in-...

Author: Rui Jin Hoare, Ken Butcher & Danny O'Brien 

Year: 2009 

103 Think Tank VII Innovation in Tourism Education: Building the Capacity... file 1905 Oct 13, 2013

This paper will present the findings of a recent Summit on the Future of Tourism Education held in April 2007 in Austria. The summit's goal is to identify future societal, economic, environmental, political and technological trends from 201...

Author: Pauline Sheldon 

Year: 2007 

102 Think Tank VIII Tourism Acting as a Factor of Integration: The Case of... file 1901 Oct 13, 2013

Over the past years, reports over brutal, racist attacks in the former eastern states of Germany have filled the headlines of German and international media again and again. Tourism authorities in these states have complained that these att...

Author: Dagmar Lund-Durlacher 

Year: 2008 

101 Think Tank X Knowledge Economies, Knowledge Making, Complexity Theo... file 1866 Oct 13, 2013

This paper narrates processes associated with the development of microtourism enterprises as one part of a broader organically determined sustainable development agenda in a north eastern coastal village in Bali. The paper’s narrative is co...

Author: Gayle Jennings 

Year: 2010 

100 Think Tank XVI Communicating sustainability values of wine producers file 1847 Jul 02, 2016

This paper examines visual design language used in the New Zealand wine industry to communicate values of sustainability. The contribution critically discusses how industry values are physically manifested in and communicated through imager...

Author: Tobias Danielmeier 

Year: 2016 

» Think Tank XVII Travelers Satisfaction with Dimensions of Tourist Tert... file 1834 Aug 17, 2017

Loyalty of customers is recognized as a key ingredient for the success of organisations. A 5% increase in customer retention has been linked to 85% increase in profits (Reichfield and Sasser, 1990). As noted by Assael (1984), long term organ...

Author: Boopendra Seetanah & Viraiyan Teeroovengadum & Kesseven Padachi 

Year: 2017 

98 Think Tank XV A modified value chainanalysisoftourism development in... file 1808 Jul 27, 2015

Tourism development in a relatively unknown country is faced with various challenges. The difficulty is not only choosing an appropriate tourism development strategy but also managing it in a complex sociocultural, economic and political env...

Author: Sonja Frommenwiler & Péter Varga 

Year: 2015 

OPA: Runner Up Outstanding Paper Award 

97 Think Tank XVII E-Mobility as an Innovation for a Sustainable Destinat... file 1792 Aug 17, 2017

The project "E-Destination” funded by Internationale Bodenseehochschule (IBH) aims to show whether and in what form electro-mobility can play a bigger role regarding tourism in the rural region of Lake Constance (in German: Bodensee), Baden-...

Author: Tatjana Thimm 

Year: 2017 

96 Think Tank XVII Investigating the impact of climate change on the tour... file 1744 Aug 17, 2017

The tourism sector is vital for the development of small island developing states. However, climate change can negatively impact on tourism demand and affect these economies both on the economic and social level. The purpose of this study is...

Author: Sheereen Fauzel, Boopen Seetanah, Robin Sannassee & Robin Nunkoo 

Year: 2017 

95 Think Tank XV Enhancing stakeholders’ participation for sustainable ... file 1714 Jul 27, 2015

Tourism is a fragile industry with multiple stakeholders. Globally, the desire of its stakeholders is to gain more benefits and eliminate negative impacts on resources that support the industry, particularly in protected areas (PAs) such as ...

Author: Richie Wandwi 

Year: 2015 

AAA