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RESOURCES: PAPERS & PRESENTATIONS

Author : Bonalyn Nelson
School/Work Place : St. Michael’s College Vermont, USA
Contact : bnelsen@smcvt.edu
Year : 2005

Researchers have noted that impression management is key to tourism crisis management planning and recovery (Ritchie et al., 2003:201); indeed, some have suggested that “crisis management is as much about dealing with human perceptions about the crisis as it is about physically resolving the crisis situation” (Heath 1998:26). Yet few studies have examined remedial strategies from a sociological perspective. The tourism literature is crowded with case studies describing responses to different types of tourism crises and disasters 1 . But these writings seldom explain how specific strategies manage—or fail to manage—external audiences’ 2 impressions of a destination’s image. When the effectiveness of strategies is evaluated (and it often is not) researchers rely on changes in indirect measures such as tourism arrivals, occupancy rates, or employment statistics for tourism employees—an approach that draws attention from how strategies work at the perceptual and affective level. This practice obviously assumes that strategies are effective, but the basis for this assumption remains implicit.


List of Articles
No. Subject Viewssort Date
2 Think Tank VIII Tourism Acting as a Factor of Integration: The Case of... file 1867 Oct 13, 2013

Over the past years, reports over brutal, racist attacks in the former eastern states of Germany have filled the headlines of German and international media again and again. Tourism authorities in these states have complained that these att...

Author: Dagmar Lund-Durlacher 

Year: 2008 

» Think Tank V Using Theories of Stigma Management and Impression Man... file 5455 Oct 13, 2013

Researchers have noted that impression management is key to tourism crisis management planning and recovery (Ritchie et al., 2003:201); indeed, some have suggested that “crisis management is as much about dealing with human perceptions about...

Author: Bonalyn Nelson 

Year: 2005 

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