Resources

RESOURCES


RESOURCES: PAPERS & PRESENTATIONS

Author : Boopendra Seetanah & Viraiyan Teeroovengadum & Kesseven Padachi
School/Work Place : University of Mauritius | University of Technology, Mauritius
Contact : b.seetanah@uom.a.mu
Year : 2017

Loyalty of customers is recognized as a key ingredient for the success of organisations. A 5% increase in customer retention has been linked to 85% increase in profits (Reichfield and Sasser, 1990). As noted by Assael (1984), long term organizational success does not depend on first time purchase but rather on repurchase. The same principles have been found to apply at destination level (Oppermann, 2000). With increasing recognition of the importance of destination loyalty, studies in tourism and hospitality have given more and more consideration to this concept during the last years (Gursoy, Chen and Chi, 2014; Hultman, Skarmeas, Oghaziand Beheshti, 2015; Sun, Chi and Zu, 2013; Zhang, Fu, Cai and Lu, 2014). According to Chen and Phou. (2013, p.270) “destination loyalty has become a critical part of destination marketing and management research, due to increasing competition and the recognition of the importance of loyal visitors”. Undeniably, gaining a better understanding of destination loyalty, so as to enhance it, depends on knowledge about its determinants.

Seetanah, Teeroovengadum, Padachi, Travelers Satisfaction with Dimensions of Tourist Tertiary Support Services and its Effect on Destination Loyalty PP.pdf

Seetanah, Teeroovengadum, Padachi, Travelers Satisfaction with Dimensions of Tourist Tertiary Support Services and its Effect on Destination Loyalty.pdf


List of Articles
No. Subject Viewssort Date
334 Think Tank XV A novel review approach on adventure tourism scholarship file 3269 Jul 24, 2015

As a niche market, adventure tourism has been developing rapidly in many regions and territories, evidenced by increasing number of participants and intensive growth of adventure tourism products (Adventure Travel Trade Association, 2013; T...

Author: Mingming Chen, Deborah Edward, Simon Darcy 

Year: 2015 

333 Think Tank XVIII SMTE’s use of SoMe and Sustainability file 3321 Jan 07, 2019

Key words: SoMe, Small medium sized tourism enterprises (SMTE’s), Sustainability, Tourism.

Author: Ida Marie Visbech Andersen 

Year: 2018 

332 Think Tank XVI Navigating Evolving Global Trends in Financial Crime: ... file 3323 Jul 02, 2016

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Author: Verity Anne Greenwood 

Year: 2016 

331 Think Tank XVI SWOT Analysis of Social Entrepreneurship in Enterprises file 3334 Jul 02, 2016

Social Enterprise is known as a non-profit action aiming social benefits. Social entrepreneurship, on the other hand, is social actions which create permanent and sustainable values by offering innovative perspectives to find solutions fors...

Author: Sema Alimoğlu Özkan & Ali Şükrü Çetinkaya 

Year: 2016 

330 Think Tank IX Do Chinese tourists find their in-group members more t... file 3406 Oct 13, 2013

Furthermore, social identity theory suggests that people are attracted to others who are familiar to themselves because their similarity reinforces their self-image (Tajfel, 1982), and that people from collectivist culture tend to favour in-...

Author: Rui Jin Hoare, Ken Butcher & Danny O'Brien 

Year: 2009 

329 Think Tank XIX Towards an Alternative Ecotourism Model for the Medite... file 3416 Oct 23, 2019

Key words: Protected Areas, ecotourism, sustainable tourism, Mediterranean, Ecological Footprint Page: 194-198 Towards an Alternative Ecotourism Model for the Mediterranean Region.pdf Normal 0 false false false EN-US X-NONE X-NONE /* Style D...

Author: Jeremy Sampson, Natalie Beckett and Carla Danelutti 

Year: 2019 

328 Think Tank VIII Tourism Acting as a Factor of Integration: The Case of... file 3487 Oct 13, 2013

Over the past years, reports over brutal, racist attacks in the former eastern states of Germany have filled the headlines of German and international media again and again. Tourism authorities in these states have complained that these att...

Author: Dagmar Lund-Durlacher 

Year: 2008 

327 Think Tank XVII Transit Tours for Airport Passengers – Issues and Chal... file 3548 Aug 17, 2017

Since the advent of liberalisation of the aviation industry in the late 1970s, many countries have adopted the liberal policy in air transport and entered bilateral air service agreements, often referred to as “open skies agreements” (OSAs),...

Author: Priscilla Chau Min Poon 

Year: 2017 

326 Think Tank XIX Multi-stakeholder collaboration for transformative tou... file 3549 Oct 23, 2019

Key words: sustainable tourism education, transformative education, collaborative learning, multi-stakeholder collaboration Page: 119-124 Multi-stakeholder collaboration for transformative tourism education.pdf

Author: Dagmar Lund-Durlacher, Ulrich Gunter and Gordon Sillence 

Year: 2019 

325 Think Tank XIX The time use rebound effect and its impact on tourist ... file 3557 Oct 23, 2019

Key words: rebound effect, time use, consumer behaviour, energy consumption, sustainability Page: 75-78 The time use rebound effect and its impact on tourist consumption in the context of sustainable tourism.pdf Normal 0 false false false EN...

Author: Soheon Kim 

Year: 2019 

324 Think Tank XVIII The role of research-based evidence in destination mar... file 3614 Jan 07, 2019

Key words: marketing, research-based evidence, partnership, rural tourism, city tourism, sustainability

Author: Yukari Higuchi, Yasuhiro Yamanaka & Hiroaki Hoshi 

Year: 2018 

323 Think Tank IX Ethical Confusion and Confusion of Ethics: Unpacking t... file 3641 Oct 13, 2013

For many decades authors (see Sontag, 1976, Baederholt, 2006, Chalfern, 1979, Crang, 1997) have recognised the fundamental role of photography within tourism. Many such as Urry (1999, 2002), Crouch (2000, 2002) and Crouch & Lubbren (200...

Author: Caroline Scarles 

Year: 2009 

322 Think Tank XII Evaluation of the accessibility of Monterrey's Tourism... file 3641 Nov 06, 2013

Despite several declarations, policies and regulations that seek to protect their rights, people with disabilities still encounter several constrains that impede their full participation in society, and, in particular, their access to and en...

Author: Blanca A. Camargo, Isabel Sánchez, Fátima Guajardo & Alejandro García 

Year: 2012 

321 Think Tank XVIII Communication of Sustainability Efforts in the Hospita... file 3672 Jan 07, 2019

Keywords: green marketing, sustainability engagement, small / owner-managed hotels

Author: Sven-Olaf Gerdt, Elisa Wagner & Gerhard Schewe 

Year: 2018 

320 Think Tank XIX Sustainability cues for the post-booking phase of a to... file 3678 Oct 23, 2019

Key words: sustainable tourist experience, cueing, cognitive dissonance, availability heuristic, representativeness heuristic Page: 199-207 Sustainability cues for the post-booking phase of a tourist experience.pdf Normal 0 false false false...

Author: Kristof Tomej 

Year: 2019 

319 Think Tank XVIII Indigenous destination development: Nudging key player... file 3738 Jan 07, 2019

Key words: Key players, sustainable tourism impact, tourism planning

Author: Astrid Frischknecht, Celiane Camargo-Borges & Celeste Wilderom 

Year: 2018 

318 Think Tank XIII Linking tourism with Sustainable Development in Post-R... file 3759 Nov 06, 2013

This paper examines relationships between tourism and sustainable development via a case study that took place in Egypt from September 2011 to March 2012. The study, hosted by the Planeterra Foundation and G Adventures travel and conducted t...

Author: Laura Carroll 

Year: 2013 

317 Think Tank XIX Changes in volunteerism perception: Results from an In... file 3778 Oct 23, 2019

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Author: Rachelle Wilson, Pavlina Latkova, Aiko Yoshino and Emilyn Sheffield 

Year: 2019 

316 Think Tank IX Recreation Specialisation and Destination Image: A cas... file 3785 Oct 13, 2013

Papua New Guinea (PNG) should be to Australia what Costa Rica and Belize are to the USA – a proximate and successful tourist destination that attracts sustainable numbers of tourists drawn to the extraordinary diversity of endemic wildlife,...

Author: Kevin Lyons, Kevin Markwell & Patricia Johnson 

Year: 2009 

315 OPA award Can Direct Communication at the Point of Consumption R... file 3831 Jan 07, 2019

Key words: food waste, food signage, sustainability, experiment

Author: Hannes Antonschmidt & Dagmar Lund-Durlacher 

Year: 2018 

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