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RESOURCES


RESOURCES: PAPERS & PRESENTATIONS

Author : Anja Hergesell, Ulrike Bauernfeind & Dagmar Lund-Durlacher
School/Work Place : MODUL University Vienna, Austria
Contact : anja.hergesell@modul.ac.at, ulrike.bauernfeind@modul.ac.at, dagmar.lund-durlacher@modul.ac.at
Year : 2009

The role of human resources in sustaining hospitality enterprises has long been recognized (Hjalager und Andersen 2001; Baum 2007). Personnel are considered vital for the delivery of touristic experiences, thus being a central ingredient of the product offer (Baum 2007). Despite the high unemployment in the sector (Smeral, Huber et al. 2008), several researchers have reported on difficulties of hospitality enterprises to fill their vacancies (Hjalager und Andersen 2001; Smeral, Huber et al. 2008) and retain their employees (Iverson und Deery 1997; Hjalager und Andersen 2001; Smeral, Huber et al. 2008). While turnover may have positive effects for the employees in terms of competence development (Deery und Shaw 1997) and hence somewhat also benefit the companies, exiting the sector might be considered a “brain drain” in the hospitality industry (Ross 1997).

The generally identified competition with other sectors for qualified personnel (Hjalager und Andersen 2001), on the one hand, and the profound global trends that challenge hospitality enterprises (Dwyer, Edwards et al. 2009), on the other, in particular demographic changes drive the present study. Suggesting a decrease in the availability of the “traditional” labor force (Smeral, Huber et al. 2008) and an intensification of employee driven mobility (Baum 2007), the research aims to understand the mobility from the hospitality sector to other industries, in order to develop strategies of how to retain and attract workers. The study explores the employees’ and former employees’ perceptions of the work in the hospitality industry attempting to identify the underlying beliefs and attitudes that shape peoples’ behavior in regards to their continuance or abandonment of the industry. Being frequently termed as a “women industry” (Stuppäck 2005) and recognizing the unused potential of female labor in the case study country of Austria (Ramb 2008), the focus of the study lies on females, hence excluding gender-related differences in perception as suggested by Purcell (1996) by examining a purposeful female sample.


List of Articles
No. Subject Viewssort Date
134 Think Tank VII Innovations in Volunteer Tourism: A Case Study of Fund... file 8666 Oct 13, 2013

The popularity of volunteer tourism as a form of alternative tourism has grown significantly over the past decade (McGehee, and Norman, 2002). Volunteer tourists can now be found throughout the world participating in a wide array of social, ...

Author: Kevin Lyons 

Year: 2007 

» Think Tank IX The role of values in sustaining the hospitality labou... file 8718 Oct 13, 2013

The role of human resources in sustaining hospitality enterprises has long been recognized (Hjalager und Andersen 2001; Baum 2007). Personnel are considered vital for the delivery of touristic experiences, thus being a central ingredient of ...

Author: Anja Hergesell, Ulrike Bauernfeind & Dagmar Lund-Durlacher 

Year: 2009 

132 Think Tank XI Visualising Sustainability: Reflections on Applied Stu... file 8744 Oct 14, 2013

As Sontag (1979) stated, we live in an image-based world within which we are continuously bombarded with visuals in countless formats and guises. However, despite such image saturation, academic engagement whether through teaching or resear...

Author: Caroline Scarles 

Year: 2011 

131 Think Tank XIV Exploring the potential of Community Based Ecotourism ... file 8821 Jun 27, 2014

Development in developing countries often results in mass land-use change and subsequent increase in greenhouse gas emission by deforestation or forest degradation. For instance, approximately a-fifth of global greenhouse gas emissions was a...

Author: Stephen Wearing, Paul Chatterton, Amy Reggers & Hanna Sakata 

Year: 2014 

130 Think Tank XV Why Africans do not visit their national parks: A case... file 8863 Jul 27, 2015

Present-day Western approaches relating to nature and natural resources management assume that humans are independent from the natural world (Pierotti & Wildcat, 2000). Protected areas such as Yellowstone National Park were created with ...

Author: Lesego S. Stone & Gyan P. Nyaupane 

Year: 2015 

129 Think Tank VIII Destination Competitiveness and Policy Making for Pove... file 8895 Oct 13, 2013

This paper has five aims. First, to discuss the Travel and Tourism Competitiveness Index (TTCI) and the method of its construction. If the TTCI is to have policy significance it is essential that its components be identified and analysed as ...

Author: Larry Dwyer 

Year: 2008 

128 Think Tank IX Labour Justice and Sustainable Tourism: The Centrality... file 8911 Oct 13, 2013

What we value is intricately linked to our morality and our ethics, whether personal or corporate. Sustainability is essentially a statement of morality, embedding as it does the notion of inter- and intra-generational equity. This includes,...

Author: Stephanie Chok & Jim Macbeth 

Year: 2009 

127 Think Tank VI Corporate Social Responsibility and Marine Tourism Org... file 8930 Oct 13, 2013

Corporate Social Responsibility (CSR) has become an important issue for some governments but the tourism industry appears to be slow in adopting CSR strategies. By focusing on CSR, we argue that the implementation of CSR audits could help t...

Author: Ya-Ting Huang, David Botterill & Eleri Jones 

Year: 2006 

126 Think Tank XV A vacation from capitalism; what happens when the ‘mas... file 9012 Jul 27, 2015

Philosophical and theoretical debates in tourism must be situated not just within economic and cultural contexts, but also political and social ones (Ataljevic, Pritchard & Morgan, 2007). Tourism is more than an ‘industry,’ Freya Higgins...

Author: Amy Savener 

Year: 2015 

125 Think Tank XIII Modeling the Index Components of Tourist Satisfaction ... file 9022 Nov 06, 2013

Destination performance evaluation has become an increasingly important task for effective destination management and sustainable destination development. However, it is a complex task due to the inclusion of diverse subsectors, business com...

Author: Toney K. Thomas 

Year: 2013 

124 Think Tank XIV A Multidisciplinary Approach to the Study of Sustainab... file 9148 Jun 26, 2014

Emerging tourist destinations can challenge ecological, economic, social, and quality of life barriers. These issues draw attention towards the consequences of increasing complexity that are often found as a tourist marketing system grows an...

Author: Sarah Duffy & Larry Dwyer 

Year: 2014 

OPA: 2014 Outstanding Paper Award Winner 

123 Think Tank VII Volunteer Tourism: Sustainable Innovation in Tourism, ... file 9176 Oct 13, 2013

This is a study of the relationships between two volunteer tourism host communities and the volunteer tourists who visit them. One is a declining rural community located in the Appalachian mountains of the United States. The other is in a ra...

Author: Nancy McGehee 

Year: 2007 

122 Think Tank XII Employee Work Attitudes, Mobility and Promotional Oppo... file 9252 Nov 06, 2013

The issue of employee mobility is brought into sharp focus in times of economic and social uncertainty. Previous studies into the causes of employee mobility have investigated, among other determinants, the link between the promotional oppor...

Author: Margaret Deery, Leo Jago & Michael Stewart 

Year: 2012 

121 Think Tank IV Environmental Training and Measures at Scandic Hotels,... file 9293 Dec 01, 2013

Hotels are traditionally geared towards providing a high-level of comfort and entertainment, as well as a broad spectrum of services, often without giving much concern to associated environmental or socio-economic impacts. Hotel companies ty...

Author: Paulina Bohdanowicz, Branko Simanic & Ivo Martinac 

Year: 2004 

OPA: 2004 Outstanding Paper Award Winner 

120 Think Tank XII Are We Moving Towards Education for Sustainability? A ... file 9324 Nov 06, 2013

It is nearing the end of the United Nations Decade of Education for Sustainable Development (2005-2014) (United Nations, 2011), an awareness raising campaign which “seeks to mobilize the educational resources of the world to help create a mo...

Author: Erica Wilson, Tania von der Heidt, Geoffrey Lamberton & Dayle Morrison 

Year: 2012 

119 Think Tank VIII Sustaining through Gastronomy: The Case of Slow Food M... file 9385 Oct 13, 2013

This paper is conducted within the interpretive paradigm, using subjectivist, non-positivist, qualitative approach to research started out of writer’s personal motivation after being exposed to a couple of Slow Food conviviums in the recent ...

Author: Miha Bratec 

Year: 2008 

118 OPA award Crisis Communications and Tourism Recovery Strategies ... file 9426 Oct 13, 2013

This paper describes the application of lessons and processes gleaned from previous crises and disasters to the tourism recovery process for the Maldives following the tsunami of December 26 th , 2004. An assessment of existing literature as...

Author: Jack Carlsen 

Year: 2005 

OPA: 2005 Outstanding Paper Award Winner 

117 Think Tank VIII Shared Playgrounds: Contrasting Visitor Perspectives o... file 9466 Oct 13, 2013

Tourism is forming an increasingly significant component of the social and economic fabric of many major cities around the world. The quality of life for the residents of a city can be both degraded and enhanced by tourism and its associated...

Author: Tony Griffin, Deborah Edwards, Katie Schlenker & Bruce Hayllar 

Year: 2008 

116 Think Tank VIII Community Actions to Engage Local Residents in Tourism... file 9532 Dec 19, 2013

This paper explores the residents’ knowledge of community actions to engage local members in tourism planning and development in the King Cobra Village of Thailand. The degree of participatory ability which is associated with the public atti...

Author: Kitsada Tungchawal 

Year: 2008 

115 OPA award Slow Travellers - Who Are They, and What Motivates Them? file 9536 Nov 06, 2013

Tourism’s contribution to global greenhouse gas (GHG) emissions is estimated to be around 5% and is forecast to grow rapidly, to around 16% of global emissions by 2020. Future strategies for mitigation must address the levels of demand for t...

Author: Derek Robbins & Jaedong Cho 

Year: 2012 

OPA: 2012 Outstanding Paper Award Winner 

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