Resources

RESOURCES


RESOURCES: PAPERS & PRESENTATIONS

Author : Anja Hergesell, Ulrike Bauernfeind & Dagmar Lund-Durlacher
School/Work Place : MODUL University Vienna, Austria
Contact : anja.hergesell@modul.ac.at, ulrike.bauernfeind@modul.ac.at, dagmar.lund-durlacher@modul.ac.at
Year : 2009

The role of human resources in sustaining hospitality enterprises has long been recognized (Hjalager und Andersen 2001; Baum 2007). Personnel are considered vital for the delivery of touristic experiences, thus being a central ingredient of the product offer (Baum 2007). Despite the high unemployment in the sector (Smeral, Huber et al. 2008), several researchers have reported on difficulties of hospitality enterprises to fill their vacancies (Hjalager und Andersen 2001; Smeral, Huber et al. 2008) and retain their employees (Iverson und Deery 1997; Hjalager und Andersen 2001; Smeral, Huber et al. 2008). While turnover may have positive effects for the employees in terms of competence development (Deery und Shaw 1997) and hence somewhat also benefit the companies, exiting the sector might be considered a “brain drain” in the hospitality industry (Ross 1997).

The generally identified competition with other sectors for qualified personnel (Hjalager und Andersen 2001), on the one hand, and the profound global trends that challenge hospitality enterprises (Dwyer, Edwards et al. 2009), on the other, in particular demographic changes drive the present study. Suggesting a decrease in the availability of the “traditional” labor force (Smeral, Huber et al. 2008) and an intensification of employee driven mobility (Baum 2007), the research aims to understand the mobility from the hospitality sector to other industries, in order to develop strategies of how to retain and attract workers. The study explores the employees’ and former employees’ perceptions of the work in the hospitality industry attempting to identify the underlying beliefs and attitudes that shape peoples’ behavior in regards to their continuance or abandonment of the industry. Being frequently termed as a “women industry” (Stuppäck 2005) and recognizing the unused potential of female labor in the case study country of Austria (Ramb 2008), the focus of the study lies on females, hence excluding gender-related differences in perception as suggested by Purcell (1996) by examining a purposeful female sample.


List of Articles
No. Subject Viewssort Date
134 Think Tank IX Courchevel, an outstanding alpine ski resort at a turn... file 4828 Oct 13, 2013

“Courchevel is first and foremost one among the founding elements of the huge touristic complex of les Trois Vallées in France. Linked to the neighbouring Allues and Belleville valleys by a 3,000 acres network area of regularly packed and ma...

Author: Daniel Tixier 

Year: 2009 

133 Think Tank XIV Exploring Policy, Politics and Governance through Stak... file 4847 Jun 27, 2014

This paper looks at the development of an ecotrekking industry on the Kokoda Track and demonstrates how the use of participatory methods in community based tourism can align two different “regimes of truth” (that of the community and of the ...

Author: Stephen Wearing, Paul Chatterton & Amy Reggers 

Year: 2014 

132 Think Tank XII Creating Tourism Transport Flow Maps with GIS: A Pract... file 4848 Nov 06, 2013

This paper explores various options to visualize tourism transport flows with spatial analysis tools and show them on maps. To facilitate implementation of these options, procedures for data preparation and map creation are explained through...

Author: Martin Landré & Paul Peeters 

Year: 2012 

131 Think Tank XIV A Multi-Stakeholder Perspective on Sustainable Tourism... file 4887 Jun 26, 2014

In this study, I take up the task to work towards a theoretical and methodological framework that allows using sustainability as a threshold concept for critically evaluating the assumptions embedded in both tourism management theory and pra...

Author: José-Carlos García-Rosell 

Year: 2014 

130 Think Tank VII Practical Interpretations of a Dynamic Model of Sustai... file 4912 Oct 13, 2013

"Operational definitions of tourism sustainability require details regarding what is to be sustained, for whom it is to be sustained, and the level at which it is to be sustained." This is the introductory sentence to "A Dynamic Model of Sus...

Author: Timothy Tyrrell & Robert Johnston 

Year: 2007 

129 Think Tank XIX Exploring guest book inscriptions towards understandin... file 4926 Oct 23, 2019

Key words: visitor experience, guest books, Mnemba Island Lodge, Zanzibar Page: 125-139 Exploring guest book inscriptions towards understanding tourist experience at Mnemba Island Lodge.pdf Normal 0 false false false EN-US X-NONE X-NONE /* S...

Author: Kevin Mearns 

Year: 2019 

128 Think Tank XIV Development of a Certification System for Sustainable ... file 4937 Jun 27, 2014

Tourism destinations are complex entities that can be defined as geographical areas of different sizes that are being visited by tourists. Most definitions then differentiate between the perspectives of those living in and managing a destina...

Author: Wolfgang Strasdas 

Year: 2014 

127 Think Tank XI Environmental Attitudes of Generation Y Students: Foun... file 4968 Oct 14, 2013

Sustainability has long been a theme in the tourism research and planning literature and is a growing concern in the wider area of business and corporate management. Consequent to these trends in practice and research there has been a growt...

Author: Pierre Benckendorff, Gianna Moscardo & Laurie Murphy 

Year: 2011 

126 Think Tank V Managing Risk and Crisis for Sustainable Tourism: Rese... file 4983 Dec 14, 2013

Many tourism professionals are afraid to speak about terms such as tourism security and tourism safety. There is a common feeling among tourism and travel professionals that these terms will frighten customers and that the less said the bett...

Author: Peter E. Tarlow 

Year: 2005 

OPA: Keynote Speech 

125 Think Tank XI Learning Network Sustainable Tourism (LNST) for Touris... file 4990 Oct 14, 2013

Since 2002 the Flemish Tourism Board, the executive agency of the Flemish Ministry of Tourism, has implemented different actions to introduce the principles of sustainable tourism into tourism education in Flanders. The general objective is...

Author: Griet Geudens & Manuel Minne 

Year: 2011 

124 Think Tank V Crisis Communications and Tourism Recovery Strategies ... file 4997 Oct 13, 2013

This paper describes the application of lessons and processes gleaned from previous crises and disasters to the tourism recovery process for the Maldives following the tsunami of December 26 th , 2004. An assessment of existing literature as...

Author: Jack Carlsen 

Year: 2005 

OPA: 2005 Outstanding Paper Award Winner 

123 Think Tank X The Importance of Networks for Innovation in Sustainab... file 5010 Oct 13, 2013

This paper highlights the importance of new and established networks that underpin the innovation processes in sustainable tourism. It will draw on published literature as well as case studies to describe the various types of networks that ...

Author: Jack Carlsen, Janne J. Liburd & Deborah Edwards 

Year: 2010 

122 Think Tank VII The Practical Application of Sustainable Tourism Devel... file 5020 Oct 13, 2013

The internationally acclaimed Blackstone Valley Tourism Council continues to create a sustainable visitor destination using whole place-making techniques. Under its auspices, the Sustainable Tourism Planning and Development Laboratory share...

Author: Robert Billington, Natalie Carter & Lilly Kayamba 

Year: 2007 

121 Think Tank VI Corporate Social Responsibility and Marine Tourism Org... file 5027 Oct 13, 2013

Corporate Social Responsibility (CSR) has become an important issue for some governments but the tourism industry appears to be slow in adopting CSR strategies. By focusing on CSR, we argue that the implementation of CSR audits could help t...

Author: Ya-Ting Huang, David Botterill & Eleri Jones 

Year: 2006 

120 Think Tank XI Visualising Sustainability: Reflections on Applied Stu... file 5100 Oct 14, 2013

As Sontag (1979) stated, we live in an image-based world within which we are continuously bombarded with visuals in countless formats and guises. However, despite such image saturation, academic engagement whether through teaching or resear...

Author: Caroline Scarles 

Year: 2011 

119 Think Tank X Drowning with Tourism? Stakeholder Perspectives from T... file 5102 Oct 13, 2013

Climate change and its impacts on nations, regions and populations as well as its anthropogenic causes have become one of the prevailing issues of global society and, hence, subject to ongoing debates among e.g. the natural, political and s...

Author: Anna Huebner 

Year: 2010 

118 Think Tank XII Encouraging Environmentally Friendly Transport Mode Ch... file 5116 Nov 06, 2013

The travel between home and destination is a key element of any holiday and has received increasing attention by tourism scholars as its environmental and particularly its climatic impacts have become widely recognized (Gössling 2002; Metz, ...

Author: Astrid Dickinger & Anja Hergesell 

Year: 2012 

117 Think Tank IX Valuing Open Innovation Environments in Tourism Educat... file 5134 Oct 13, 2013

The world has changed tremendously since the publication of Our Common Future by the World Commission for Environment and Development (1987), which elevated the concept of sustainable development from grassroots initiatives to the forefront...

Author: Janne Liburd & Anne-Mette Hjalager 

Year: 2009 

116 OPA award The Managing Local Tourism Master Class: Communicating... file 5161 Oct 13, 2013

The aim of this paper is to describe an action-based research project entitled the Management Local Tourism Master Class (MLTMC) and to discuss the merits of this extension tool in building sustainable tourism management practices across loc...

Author: Dianne Dredge, Emma-Jane Ford & Michelle Whitford 

Year: 2010 

OPA: 2010 Outstanding Paper Award Winner 

115 Think Tank XIV Can "Slow Travel" Contribute to Sustainable Tourism? file 5247 Jun 27, 2014

Slow travel as a research field has increased in popularity in the last decade. The concept started to gain attention through online communities, and tourism researchers have become interested in the possible benefits that slow travel may ha...

Author: Tina Roenhovde Tiller 

Year: 2014 

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