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Key words: Customer Experience, Sustainable Marketing, CSR, Communication, Hospitality Management
In 2010, the newly elected government of New Zealand, of neo-liberal orientation, has adopted its Business Growth Agenda. This has been implemented through a series of legal, policy and organizational changes, affecting the governance of th...
Author: Valentina Dinica
Year: 2016
This proposed presentation examines the current state of “eTraining” opportunities (e.g. distance learning programs, online courses, live seminars) supporting professional skills development for tourism professionals, with a particular focu...
Author: Ayako Ezaki
The hospitality and tourism industry is facing a serious skilled manpower shortage globally, and the best way to meet the manpower needs of the industry is through training and education. The shortage of skilled talent is a global issue in t...
Author: Grace K.S. Ho & Rob Law
Year: 2017
Certification schemes for sustainable tourism can be seen as a key voluntary instrument to measure, verify and communicate the CSR management and performance of tourism businesses. Today a large number of such schemes can be found around th...
Author: Wolfgang Strasdas
One of the biggest challenges facing the tourism industry and policy makers is the emerging and fast growing ‘sharing economy’. Keeping abreast of this, disruptive but potentially transformative phenomenon has been challenging for industry,...
Author: Stephen Wearing & Kevin Lyons
In the past five years, we (a group of researchers from the Leeds Becket University and the Open University of Catalonia) have been working on different studies about the CSR motivations, barriers and practices in tourism small and medium e...
Author: Lluís Garay, Xavier Font & August Francesc Corrons
It is difficult to deny that despite its increased popularity, the concept of social entrepreneurship has not received a clearer understanding in a theoretical context. Zahra, Gedajlovic, Neubaum, and Shulman (2009) list 20 definitions of s...
Author: Kristof Tomej
Many tourism corporate responsibility programs require the support and/or compliance of guests or customers, yet little attention has been paid to the design of strategies to encourage this compliance. Research in the areas of tourist inter...
Author: Karen Hughes & Gianna Moscardo
OPA: 2016 Outstanding Paper Award Winner
Throughout the last two decades, the tourism industry has changed due to the revolutionary development in the realm of information and communication technologies (ICT) (Amaro & Duate, 2013; Law et al., 2004; Minghetti & Buhalis, 2010...
Author: Sven-Olaf Gerdt, Elisa Wagner & Gerhard Schewe
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Author: Limpho Lekaota
The ability of businesses to influence the sustainability of tourism development is generally examined from two standpoints: the regulatory frameworks requiring particular actions with respect to how business is carried out, or to clients; ...
The Africa Foundation a non-profit organization was founded in 1992 when Conservation Corporation Africa (since renamed and rebranded to &Beyond) was founded in South Africa. A central principle of the Conservation Corporation, safari l...
Author: Kevin Mearns
Corporate social responsibility (CSR) to manage environmental, social and economic impacts has been widely researched in tourism. However, there is criticism of the lack of non-western, local perspectives in tourism planning and management,...
Author: Gabrielle McGinnis & Tamara Young & Mark Harvey
Sustainability deals with the relation between people and their environment. The configuration of this connection and the communication between the two are decisive when talking about a socially acceptable, ecologically compatible and econo...
Author: Stefan Raich
Tourism is the fourth largest economic contributor globally and outperforms the growth of the world economy (United Nations World Tourism Organisation (UNWTO), 2013). But tourism growth comes at a cost. Not surprisingly, therefore, tourism i...
Author: Sara Dolnicar & Ljubica Knezevic Cvelbar & Bettina Grun
This ongoing study investigates the role of spirituality for corporate social responsibility (CSR) by tourism businesses in lesser developed countries and the implications this has at the destination level. While much of the world’s tourism...
Author: Alexandra Law, Putu Indah Rahmawati & Terry De Lacy
There has always been a disparity between active mining and tourism mainly due to the socio-economic and environmental impacts of mines on both the adjacent resident communities and the areas taken up by the mining operation. Although herit...
Author: Felicite A Fairer-Wessels
This paper employs a dynamic time series econometrics framework, namely a vector error correction model (VECM), to investigate the link between foreign direct investment (FDI) and tourist arrivals in Mauritius for the period 1980-2015. The r...
Author: Sheereen Fauzel, & Boopen Seetanah
Despite widespread recognition of the importance of all tourism stakeholders adopting sustainability attitudes and practices, with a huge descriptive and prescriptive literature highlighting ‘best practice’, things seem to be getting worse....
Author: Larry Dwyer & Verity Anne Greenwood
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Author: Harald Buijtendijk, Jorine Vermeer & Juultje Blom
