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RESOURCES: PAPERS & PRESENTATIONS

Author : Daniel Fesenmaier
School/Work Place : Temple University, USA
Contact : drfez@temple.edu
Year : 2007

With the emergence of Web 2.0, the Internet has begun to realize its potential in supporting the tourism experience. This presentation will first identify a number of applications within Web 2.0 that are visitor oriented - from Expedia and Travelocity to YouTube, FlickR and Google Map - to support what Gnoth describes as the tourist activated network. Then, we will discuss the implications of these applications from the tourist industry perspective, arguing that such innovation is the foundation for sustainability, at least from the visitor experience and visitor management perspectives. It is concluded that we need to move more toward an experience design framework where IT is embedded in the environment and actively supports the experiential needs of the visitor.


List of Articles
No. Subject Views Date
2 Think Tank XVIII Advocating the utilisation of visitor book inscription... file 104 Jan 07, 2019

Key words: Visitor books, visitor experience, visitor satisfaction, Mnemba Island, Zanzibar.

Author: Kevin Mearns 

Year: 2018 

» Think Tank VII Web 2.0, Tourist Activated Networks and Sustainability... file 2675 Oct 13, 2013

With the emergence of Web 2.0, the Internet has begun to realize its potential in supporting the tourism experience. This presentation will first identify a number of applications within Web 2.0 that are visitor oriented - from Expedia and T...

Author: Daniel Fesenmaier 

Year: 2007 

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