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RESOURCES: PAPERS & PRESENTATIONS

Author : Julia Albrecht
School/Work Place : Victoria University of Wellington, New Zealand
Contact : julia.albrecht@vuw.ac.nz
Year : 2012

This paper proposes the use of micro-mobility patterns and service blueprints in visitor management planning. Using a nature-based conservation area and visitor attraction in Wellington, New Zealand, as a case study, micro-mobility patterns of individual visitors are mapped onto the visitor and service experiences. It is argued that an investigation and understanding of micro-mobilities of visitors within an attraction as well as an investigation of the service experience can provide important input into visitor management planning. The paper thus explores implications for visitor management planning at the case study attraction before considering possible implications for other visitor attractions.


List of Articles
No. Subject Views Datesort
3 Think Tank V Using Theories of Stigma Management and Impression Man... file 6289 Oct 13, 2013

Researchers have noted that impression management is key to tourism crisis management planning and recovery (Ritchie et al., 2003:201); indeed, some have suggested that “crisis management is as much about dealing with human perceptions about...

Author: Bonalyn Nelson 

Year: 2005 

2 Think Tank V Knowledge Management for Tourism Crises and Disasters file 12961 Oct 13, 2013

Tourism is especially vulnerable to disasters and, being fragmented, often its response is difficult to initiate and coordinate. It is also information intensive and when in chaos its information needs are exacerbated. The paper aims to deve...

Author: Nina Mistilis & Pauline Sheldon 

Year: 2005 

1 Think Tank IV The Benefits of Visitor and Non-Visitor Research in th... file 4219 Oct 13, 2013

Our premise in this paper is that if sustainable tourism development and management is to meet the needs of both the present and the future then it is equally important to prioritise research on those who visit tourism destinations (and incl...

Author: Pat Sterry & Debra Leighton 

Year: 2004 

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