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Key words: Customer Experience, Sustainable Marketing, CSR, Communication, Hospitality Management
Our premise in this paper is that if sustainable tourism development and management is to meet the needs of both the present and the future then it is equally important to prioritise research on those who visit tourism destinations (and incl...
Author: Pat Sterry & Debra Leighton
Year: 2004
In order for tourism to be sustainable in the long term, there must be continued viability of tourism related entities (Tesone 2004), that is business operations must be sustainable. Hotels are major tourism entities and play an important ro...
Author: Rayka Presbury
Tourism is often a significant component of a region or country’s economic, social, cultural and environmental well-being and a natural disaster such as a hurricane, tsunami, landslide, flood or bushfire may cause a range of impacts on the d...
Author: E. Kate Armstrong
Year: 2005
Tourism is especially vulnerable to disasters and, being fragmented, often its response is difficult to initiate and coordinate. It is also information intensive and when in chaos its information needs are exacerbated. The paper aims to deve...
Author: Nina Mistilis & Pauline Sheldon
Researchers have noted that impression management is key to tourism crisis management planning and recovery (Ritchie et al., 2003:201); indeed, some have suggested that “crisis management is as much about dealing with human perceptions about...
Author: Bonalyn Nelson
How to manage risks that endanger development of tourism but that are caused by tourism itself? An industry-based model is presented as an analytic tool and adapted to the situation in tourism. It is argued that development of tourism lacks ...
Author: Yoram Krozer & Else Redzepovic
This paper examines the coverage of Hurricane Ivan in the Caribbean published in selected leading UK newspapers in September 2004. Quantitative textual analysis have been utilised in this study to determine the main sources of information on...
Author: Marcella Daye
A problem in developing new tourism markets remains how to resource them from an existing employment base. Key questions arising are: Do current tourism enterprises have the existing skills to move into these new markets for sustainable tour...
Author: Susan Anita Briggs
Year: 2006
Following its historical rise and fall, America’s first industrialized polluted landscape garnered federal and local support to remedy its near destruction. Today, the Blackstone Valley is a pragmatic example of translating theory into pract...
Author: Robert Billington, Veronica Cadoppi & Natalie Carter
OPA: 2006 Outstanding Paper Award Winner
Recent challenges within the hospitality industry highlight a critical need for research and innovation to inform management practice. Surprisingly, however, a comprehensive review of literature has found that innovation research within the...
Author: Conrad Lashley & Barry O'Mahony
Year: 2007
The intent of this research is to provide a comparative analysis of several innovative social entrepreneurial businesses operating within the realm of rural adventure tourism. This qualitative, case-based research explores six companies, wh...
Author: Christina Heyniger & Kristin Lamoureaux
In spite of the trend towards business as a key element in society and tourism, governments still play an important role in the sustainable development debate. Like any social institution, governments and related organizations do not always ...
Author: Keith Henning
A key element of a successful tourism industry is the ability to recognize and deal with change across a wide range of key factors and the way they interact. Key drivers of global change can be classified as Economic, Social, Political, Tec...
Author: Larry Dwyer, Deborah Edwards, Nina Mistilis, & Carolina Roman
The internationally acclaimed Blackstone Valley Tourism Council continues to create a sustainable visitor destination using whole place-making techniques. Under its auspices, the Sustainable Tourism Planning and Development Laboratory share...
Author: Robert Billington, Natalie Carter & Lilly Kayamba
Since the report of the Brundtland Commission was published 1987 (WCED 1987), sustainable development has been incorporated into the policies of many international organizations and the legislation of jurisdictions throughout the world. Nev...
Author: Teresa C.H. Tao & Geoffrey Wall
Year: 2008
The purpose of this study was to identify international human resource management best practice with regard to work/life balance policies and practices within an international hotel in Auckland, New Zealand. The methodology included an anal...
Author: Elizabeth Roberts, David Williamson & Carmen Cox
This paper provides a case study of how a tourism organisation has interpreted the change from a ‘marketing’ to a ‘management’ approach in destination development. It begins by looking at what the literature has said about destination manag...
Author: David Foster
In this paper we take the standpoint that environmental education and ecotourism are highly related and depend on each other, and that ecotourism cannot be achieved without proper environmental education. Furthermore, in order to achieve qu...
Author: Mojca Arsenijevic & Marko Bohanec
Extensive infrastructure and client expectations of luxury will mean that their carbon footprint and water usage is likely to exceed significantly that of average urban households. Often located in coastal or riverine settings, they are vuln...
Author: Charles Arcodia & Chantal Dickson