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RESOURCES


RESOURCES: PAPERS & PRESENTATIONS

Author : Anja Hergesell, Ulrike Bauernfeind & Dagmar Lund-Durlacher
School/Work Place : MODUL University Vienna, Austria
Contact : anja.hergesell@modul.ac.at, ulrike.bauernfeind@modul.ac.at, dagmar.lund-durlacher@modul.ac.at
Year : 2009

The role of human resources in sustaining hospitality enterprises has long been recognized (Hjalager und Andersen 2001; Baum 2007). Personnel are considered vital for the delivery of touristic experiences, thus being a central ingredient of the product offer (Baum 2007). Despite the high unemployment in the sector (Smeral, Huber et al. 2008), several researchers have reported on difficulties of hospitality enterprises to fill their vacancies (Hjalager und Andersen 2001; Smeral, Huber et al. 2008) and retain their employees (Iverson und Deery 1997; Hjalager und Andersen 2001; Smeral, Huber et al. 2008). While turnover may have positive effects for the employees in terms of competence development (Deery und Shaw 1997) and hence somewhat also benefit the companies, exiting the sector might be considered a “brain drain” in the hospitality industry (Ross 1997).

The generally identified competition with other sectors for qualified personnel (Hjalager und Andersen 2001), on the one hand, and the profound global trends that challenge hospitality enterprises (Dwyer, Edwards et al. 2009), on the other, in particular demographic changes drive the present study. Suggesting a decrease in the availability of the “traditional” labor force (Smeral, Huber et al. 2008) and an intensification of employee driven mobility (Baum 2007), the research aims to understand the mobility from the hospitality sector to other industries, in order to develop strategies of how to retain and attract workers. The study explores the employees’ and former employees’ perceptions of the work in the hospitality industry attempting to identify the underlying beliefs and attitudes that shape peoples’ behavior in regards to their continuance or abandonment of the industry. Being frequently termed as a “women industry” (Stuppäck 2005) and recognizing the unused potential of female labor in the case study country of Austria (Ramb 2008), the focus of the study lies on females, hence excluding gender-related differences in perception as suggested by Purcell (1996) by examining a purposeful female sample.


List of Articles
No. Subject Views Datesort
6 Think Tank XIV Local Networks as Sustainable Policy Instruments: A Ca... file 3590 Jun 27, 2014

In this case study, a communication network among local hotel managers was examined, first to assess the extent of communication among hotel managers, and second to identify influential members within the network. Communication with respect ...

Author: Karen Irene Thal & Tracy Burkett 

Year: 2014 

5 Think Tank XI CRS 2.0: Management Perspectives of Sustainable Hospit... file 6282 Oct 14, 2013

In recent years, hotel companies have recognized the importance of engaging in responsible business practices as they relate to stakeholders including employees, guests, and the communities in which their properties are located. Accordingly...

Author: Stuart E. Levy & Sun-Young Park 

Year: 2011 

» Think Tank IX The role of values in sustaining the hospitality labou... file 4039 Oct 13, 2013

The role of human resources in sustaining hospitality enterprises has long been recognized (Hjalager und Andersen 2001; Baum 2007). Personnel are considered vital for the delivery of touristic experiences, thus being a central ingredient of ...

Author: Anja Hergesell, Ulrike Bauernfeind & Dagmar Lund-Durlacher 

Year: 2009 

3 Think Tank VIII Responding to Climate Change in Australian Resort Hote... file 5259 Oct 13, 2013

Extensive infrastructure and client expectations of luxury will mean that their carbon footprint and water usage is likely to exceed significantly that of average urban households. Often located in coastal or riverine settings, they are vuln...

Author: Charles Arcodia & Chantal Dickson 

Year: 2008 

2 Think Tank VIII Employment of the Disabled Workforce in the Hospitalit... file 8474 Oct 13, 2013

Employment is one of the important requirements for the integration of disabled people to daily life. The tourism industry is one of Turkey’s important industries with a great potential for growth. However this growth must be a planned and ...

Author: Sabah Balta & Murat Bengisu 

Year: 2008 

1 Think Tank VI Corporate Social Responsibility in the Catalan hospita... file 4645 Oct 13, 2013

The practices of CSR have attracted the attention of the investigators, who have prepared a great diversity of theories and the international organisms, which have done recommendations, so that the companies have added them in their strategi...

Author: Ramon Palau 

Year: 2006 

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