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RESOURCES: PAPERS & PRESENTATIONS

Author : Toney K. Thomas
School/Work Place : Taylor's University, Malaysia
Contact : tonythomas@taylors.edu.my
Year : 2013

Destination performance evaluation has become an increasingly important task for effective destination management and sustainable destination development. However, it is a complex task due to the inclusion of diverse subsectors, business components and performance elements. Measuring tourist satisfaction considering different satisfaction components is an integral part of measuring destination performance in a consumer’s point of view. Hence, this study attempts to propose a new performance evaluation model for Tourist Satisfaction Index (TSI) for measuring destination performance. The model is tested in the state of Kerala in South India to measure the performance of tourist destination. Confirmatory factor analysis using Structural Equation Modeling is used to test the model. The results reveal that the proposed model fits in measuring tourist satisfaction and hence the model can be used as an Index Core Components (ICC) for destination performance evaluation for internal destination benchmarking.


List of Articles
No. Subject Views Datesort
3 Think Tank XIII Tourism development led by the Third Sector - Impacts ... file 4242 Nov 06, 2013

Most tourism development is initiated and led by either the private or the public sector. These projects’ potential impacts on host communities have been explored since the 1980s, and they are now relatively well known. This is not the case ...

Author: Julia N. Albrecht & My N. D. Tran 

Year: 2013 

2 Think Tank XIII Resident Perceptions of the Impacts of Tourism in Majo... file 4733 Nov 06, 2013

Despite the importance of cities and tourism flows to cities, the literature which explores the effect of tourism on host communities tends to focus on non-urban locations. As different types of tourists place different demands upon the reso...

Author: Tony Griffin & Deborah Edwards 

Year: 2013 

» Think Tank XIII Modeling the Index Components of Tourist Satisfaction ... file 5347 Nov 06, 2013

Destination performance evaluation has become an increasingly important task for effective destination management and sustainable destination development. However, it is a complex task due to the inclusion of diverse subsectors, business com...

Author: Toney K. Thomas 

Year: 2013 

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