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Key words: Customer Experience, Sustainable Marketing, CSR, Communication, Hospitality Management
Author: Annkathrin Weiss & Matthias Straub
Year: 2018
This paper discusses some economic, social, and environmental “hard issues” for the travel and tourism (T&T) industry with the aim of shedding some light on little discussed aspects of industry corporate social responsibility (CSR) with ...
Author: David Stipanuk
Year: 2006
Corporate Social Responsibility (CSR) has become an important issue for some governments but the tourism industry appears to be slow in adopting CSR strategies. By focusing on CSR, we argue that the implementation of CSR audits could help t...
Author: Ya-Ting Huang, David Botterill & Eleri Jones
Hotels are traditionally geared towards providing a high-level of comfort and entertainment, as well as a broad spectrum of services, often without giving much concern to associated environmental or socio-economic impacts. Hotel companies ty...
Author: Paulina Bohdanowicz, Branko Simanic & Ivo Martinac
Year: 2004
OPA: 2004 Outstanding Paper Award Winner
The integration of sustainability within the domain of tourism has recently made considerable progress. For instance, in the UK and the Netherlands, the most important federations of tour operators, the FTO and the ANVR, have introduced obli...
Author: Menno Houtstra
Extensive infrastructure and client expectations of luxury will mean that their carbon footprint and water usage is likely to exceed significantly that of average urban households. Often located in coastal or riverine settings, they are vuln...
Author: Charles Arcodia & Chantal Dickson
Year: 2008
In recent years, hotel companies have recognized the importance of engaging in responsible business practices as they relate to stakeholders including employees, guests, and the communities in which their properties are located. Accordingly...
Author: Stuart E. Levy & Sun-Young Park
Year: 2011
This paper reports on the history, criteria and procedures within Hilton Environmental Reporting, a computerized reporting tool created by Addsystems for Hilton International. The development and implementation process of the upgraded versi...
Author: Paulina Bohdanowicz
Implicit in notions of sustainable development is an holistic triple bottom line approach that seeks to preserve essential ecological processes, protect human heritage and biodiversity and foster inter and intra-generational equity whilst r...
Author: David Wood & Jack Carlsen
Corporate Social Responsibility (CSR) has gained increasing importance in the tourism industry over the past two decades, making it a central aspect of many business strategies. Many international hotel corporations have integrated CSR polic...
Author: Dagmar Lund-Durlacher & Carolin Brewi
Year: 2014
The aviation industry is a critical element of any tourism system, and has several secondary effects – a source of employment and foreign exchange earnings. A ‘national carrier’ is also a symbol of the country, a source of pride amongst the ...
Author: Ravi Ravinder
The practices of CSR have attracted the attention of the investigators, who have prepared a great diversity of theories and the international organisms, which have done recommendations, so that the companies have added them in their strategi...
Author: Ramon Palau
