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RESOURCES: PAPERS & PRESENTATIONS

Author : Dagmar Lund-Durlacher & Carolin Brewi
School/Work Place : MODUL University Vienna, Austria
Contact : dagmar.lund-durlacher@modul.ac.at
Year : 2014

Corporate Social Responsibility (CSR) has gained increasing importance in the tourism industry over the past two decades, making it a central aspect of many business strategies. Many international hotel corporations have integrated CSR policies and today, many hotel chains publish not only comprehensive annual CSR reports but also disclose their CSR practices on their corporate websites, press releases and advertising campaigns (de Grosbois 2012). One major question refers to how international hotel corporations manage their CSR policies and strategies and govern the implementation of these in their numerous properties which are located all over the world. Previous research has revealed that chain-wide CSR strategies and what parts of it are actually applied at the hotels vary considerably (Font et al., 2012). This research aims at providing further insight into the management and implementation process of corporate strategies in individual hotels and critically assesses the causes for the “disclosure-performance gap” identified by Font et al. (2012) and de Grosbois (2012). Moreover, a focus was put on the management processes governing the implementation and controlling of chain-wide strategies at the properties, to provide insight into the implementation and monitoring processes of international hotel chains.


List of Articles
No. Subject Views Date
13 Think Tank XVIII Sustainable Experience: Innovative sustainable communi... file 548 Jan 07, 2019

Key words: Customer Experience, Sustainable Marketing, CSR, Communication, Hospitality Management

Author: Annkathrin Weiss & Matthias Straub 

Year: 2018 

» Think Tank XIV Implementation and Governance of Hotel Chain's CSR pol... file 30957 Jun 26, 2014

Corporate Social Responsibility (CSR) has gained increasing importance in the tourism industry over the past two decades, making it a central aspect of many business strategies. Many international hotel corporations have integrated CSR polic...

Author: Dagmar Lund-Durlacher & Carolin Brewi 

Year: 2014 

11 Think Tank IV Environmental Training and Measures at Scandic Hotels,... file 3443 Dec 01, 2013

Hotels are traditionally geared towards providing a high-level of comfort and entertainment, as well as a broad spectrum of services, often without giving much concern to associated environmental or socio-economic impacts. Hotel companies ty...

Author: Paulina Bohdanowicz, Branko Simanic & Ivo Martinac 

Year: 2004 

OPA: 2004 Outstanding Paper Award Winner 

10 OPA award Environmental Training and Measures at Scandic Hotels,... file 4932 Dec 01, 2013

Hotels are traditionally geared towards providing a high-level of comfort and entertainment, as well as a broad spectrum of services, often without giving much concern to associated environmental or socio-economic impacts. Hotel companies ty...

Author: Paulina Bohdanowicz, Branko Simanic & Ivo Martinac 

Year: 2004 

OPA: 2004 Outstanding Paper Award Winner 

9 Think Tank XI CRS 2.0: Management Perspectives of Sustainable Hospit... file 5135 Oct 14, 2013

In recent years, hotel companies have recognized the importance of engaging in responsible business practices as they relate to stakeholders including employees, guests, and the communities in which their properties are located. Accordingly...

Author: Stuart E. Levy & Sun-Young Park 

Year: 2011 

8 Think Tank VIII Responding to Climate Change in Australian Resort Hote... file 4428 Oct 13, 2013

Extensive infrastructure and client expectations of luxury will mean that their carbon footprint and water usage is likely to exceed significantly that of average urban households. Often located in coastal or riverine settings, they are vuln...

Author: Charles Arcodia & Chantal Dickson 

Year: 2008 

7 Think Tank VI Hilton Environmental Reporting as a Tool of Corporate ... file 3720 Oct 13, 2013

This paper reports on the history, criteria and procedures within Hilton Environmental Reporting, a computerized reporting tool created by Addsystems for Hilton International. The development and implementation process of the upgraded versi...

Author: Paulina Bohdanowicz 

Year: 2006 

6 Think Tank VI Sustainable tourist accommodation management: The role... file 3511 Oct 13, 2013

The integration of sustainability within the domain of tourism has recently made considerable progress. For instance, in the UK and the Netherlands, the most important federations of tour operators, the FTO and the ANVR, have introduced obli...

Author: Menno Houtstra 

Year: 2006 

5 Think Tank VI Corporate Social Responsibility and Marine Tourism Org... file 3758 Oct 13, 2013

Corporate Social Responsibility (CSR) has become an important issue for some governments but the tourism industry appears to be slow in adopting CSR strategies. By focusing on CSR, we argue that the implementation of CSR audits could help t...

Author: Ya-Ting Huang, David Botterill & Eleri Jones 

Year: 2006 

4 Think Tank VI Corporate Social Responsibility in the Catalan hospita... file 3315 Oct 13, 2013

The practices of CSR have attracted the attention of the investigators, who have prepared a great diversity of theories and the international organisms, which have done recommendations, so that the companies have added them in their strategi...

Author: Ramon Palau 

Year: 2006 

3 Think Tank VI Ethical Issues in Collaboration in the Aviation Industry file 24434 Oct 13, 2013

The aviation industry is a critical element of any tourism system, and has several secondary effects – a source of employment and foreign exchange earnings. A ‘national carrier’ is also a symbol of the country, a source of pride amongst the ...

Author: Ravi Ravinder 

Year: 2006 

2 Think Tank VI Corporate Social Responsibility and Travel & Tourism B... file 3336 Oct 13, 2013

This paper discusses some economic, social, and environmental “hard issues” for the travel and tourism (T&T) industry with the aim of shedding some light on little discussed aspects of industry corporate social responsibility (CSR) with ...

Author: David Stipanuk 

Year: 2006 

1 Think Tank VI Corporate Social Responsibility or Government Interven... file 5817 Oct 13, 2013

Implicit in notions of sustainable development is an holistic triple bottom line approach that seeks to preserve essential ecological processes, protect human heritage and biodiversity and foster inter and intra-generational equity whilst r...

Author: David Wood & Jack Carlsen 

Year: 2006 

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