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RESOURCES


RESOURCES: PAPERS & PRESENTATIONS

Author : Graham Miller & Caroline Scarles
School/Work Place : University of Surrey, UK
Contact : g.miller@surrey.ac.uk
Year : 2007

Tether (2003) describes innovation within service industries as having a Cinderella status - marginal and neglected. The traditional approach to thinking about innovation has been to concentrate on manufacturing and within that, the role of research and development to produce technological invention that can lead to product innovation (Miles 2005). However, the slow recognition that services occupy an increasingly important part of the world’s economic development has forced researchers into considering how innovation works outside manufacturing (von Tunzelmann and Acha, 2005). Jacob, Tinoré, Guilo, Bravo and Ulet (2003) argue there is a need for in-depth, exploratory and qualitative studies to help build the research base within service innovation. This paper attends to this call using the results of face to face interviews with senior managers to introduce TUI AG’s innovation programme, the ‘InnOlympics’. TUI AG describes itself as an innovative tourism group, whilst also being the world’s largest tour operator, with a turnover of more than €14.1 billion; it owns approximately 3,300 travel agencies, 100 aircraft, 35 incoming agencies and 300 hotels with over 165,000 beds in 30 countries. TUI operates in more than 70 countries with over 5,000 travel reps (TUI AG 2007). With the OECD (Kruger 2004) believing that sustainability offers a key opportunity for innovation within the tourism industry, this paper presents lessons to be learned from TUI AG’s programme for innovation for other tour operators wishing to become more innovative within the field of sustainable tourism.


List of Articles
No. Subject Viewssort Date
82 Think Tank VIII Resident Support for Sustainable Tourism Policies in T... file 3743 Oct 13, 2013

During the last two decades, there has been increased focus on topics related to various aspects of sustainable tourism. Believing that sustainable tourism can be a serious alternative that can remedy some of the negative impacts associated ...

Author: Ercan Sirakaya-Turk, Muzzo S. Uysal & Turgut Var 

Year: 2008 

» Think Tank VII Getting Fit to Innovate: TUI's InnOlympics file 3678 Oct 13, 2013

Tether (2003) describes innovation within service industries as having a Cinderella status - marginal and neglected. The traditional approach to thinking about innovation has been to concentrate on manufacturing and within that, the role of...

Author: Graham Miller & Caroline Scarles 

Year: 2007 

80 Think Tank XIV Leadership at the Nexus: Exploring the Connection betw... file 3673 Jun 26, 2014

The development of sustainable and competitive tourism destinations is contingent upon many factors including the creation of inclusive policy (Pforr, 2006), the development and implementation of strategic plans (Jordan, Vogt, Kruger, and Gr...

Author: Whitney Knollenberg & Nancy Gard McGehee 

Year: 2014 

79 Think Tank XIII Tourism development led by the Third Sector - Impacts ... file 3672 Nov 06, 2013

Most tourism development is initiated and led by either the private or the public sector. These projects’ potential impacts on host communities have been explored since the 1980s, and they are now relatively well known. This is not the case ...

Author: Julia N. Albrecht & My N. D. Tran 

Year: 2013 

78 Think Tank IV Sustainability in a Mature Mass-Tourism Destination: T... file 3669 Oct 13, 2013

Most destinations are struggling to achieve sustainability for their economies, their environments, their cultures and their tourism industries. This laudatory, idealistic and complex process involves many sectors of the industry, the commun...

Author: Pauline Sheldon, John Knox & Kem Lowry 

Year: 2004 

77 Think Tank XII Causality Between Inbound Tourism and Economic Growth:... file 3663 Nov 06, 2013

This paper examines the existing studies of the relationship between inbound tourism and economic growth. After a brief discussion of general economic growth theory and the reasons why a positive causal relationship may exist between export ...

Author: Mondher Sahli & Simon Carey 

Year: 2012 

76 Think Tank XIV Local Networks as Sustainable Policy Instruments: A Ca... file 3654 Jun 27, 2014

In this case study, a communication network among local hotel managers was examined, first to assess the extent of communication among hotel managers, and second to identify influential members within the network. Communication with respect ...

Author: Karen Irene Thal & Tracy Burkett 

Year: 2014 

75 Think Tank XIII Building community capacity by developing regional bus... file 3635 Nov 06, 2013

Tourism is often proposed as a strategy for community development, especially in rural or remote regions where traditional industries, such as agriculture, are experiencing an economic downturn and there are limited alternative opportunities...

Author: Anna Blackman 

Year: 2013 

74 Think Tank XIV Sustainable Tourism Mobility: Recommended Strategies f... file 3606 Jun 26, 2014

Transport is a vital and integral component of the tourism system yet it contributes the most emissions in tourism (Dubois, Peeters, Ceron, & Gössling, 2011; Peeters & Dubois, 2010). In line with the global concerns for sustainabilit...

Author: Diem-Trinh Le-Klähn 

Year: 2014 

73 Think Tank VIII A Framework for Work-Life Balance Practices in the Tou... file 3545 Oct 13, 2013

This paper addresses the key issues surrounding the debate over work-life balance. It provides an overview of current thinking in the general work environment, with specific focus on the issue within the tourism industry. This paper present...

Author: Margaret Deery & Leo Jago 

Year: 2008 

OPA: 2008 Outstanding Paper Award Winner 

72 Think Tank IV Possibilities for Sustainable Tourism Management in Ac... file 3534 Oct 13, 2013

Sustainability is an inevitable concept in tourism which heavily depends on natural resources and environment with its products and services. Here prevention and controlling water, air and noise pollution, habitat degradation is more importa...

Author: Meryem Atik, Türker Altan & A. Akin Aksu 

Year: 2004 

71 Think Tank XIV Tourism Concessions in National Parks: Neo-liberal Too... file 3533 Jun 26, 2014

For the tourism sector the government aims to “Grow the number of new business opportunities on public conservation land in order to deliver increased economic prosperity and conservation gain” (New Zealand Government, 2012: 23). In relation...

Author: Valentina Dinica 

Year: 2014 

70 Think Tank IX The Role of Values in Sustainable Tourism Education file 3525 Oct 13, 2013

This presentation discusses the role of values in the context of sustainable tourism education. However, it does not seek to engage in the debate about the definition of Sustainable Tourism nor the differences between this concept and Sustai...

Author: Christian Schott 

Year: 2009 

69 Think Tank XIII City Slicker to Roo Carer: The Journey of a Wildlife V... file 3490 Nov 06, 2013

The level of interest and participation in voluntourism has progressively become a major sector in contemporary tourism. The notion of combining a novel and pleasurable tourism experience with the fulfillment of contributing a worthwhile cau...

Author: Eunice Tan 

Year: 2013 

68 Think Tank XII Enhancing Social Capital through Networking for Sustai... file 3473 Nov 06, 2013

Social capital has been recognised as a factor affecting sustainable development in every discipline. A network or a partnership is identified as a “structural” form of social capital and a tool to empower participants in the networks. There...

Author: Attama Nilnoppkun 

Year: 2012 

67 Think Tank XII Understanding Tourism Flows and Patterns: A Case Study... file 3417 Nov 06, 2013

This paper reports on the outcomes of two collaborative research projects, conducted in conjunction with destination management authorities. The projects used GPS tracking devices to find out how various kinds of visitors moved around two Au...

Author: Deborah Edwards & Tony Griffin 

Year: 2012 

66 Think Tank IX Tourism Relationship Model and Intermediary for Sustai... file 3367 Oct 13, 2013

This paper proposes a simple model that depicts the relationship between community and extra-community stakeholders that will enable the effective development of sustainable tourism. “Sustainable tourism” in this paper is defined as tourism ...

Author: Asami Shikida, Mami Yoda, Akiko Kino & Masayuki Morishige 

Year: 2009 

65 Think Tank XII Mobile Learning for Sustainable Tourism Development: T... file 3319 Nov 06, 2013

This paper examines how mobility in higher tourism education may contribute to a dynamic leaning environment capable of integrating transnational and intercultural learning for sustainable tourism development. Central to this is the opening ...

Author: Janne J. Liburd 

Year: 2012 

64 Think Tank XIV Residents' Support for Tourism from the Standpoint of ... file 3290 Jun 26, 2014

Therefore, being of a different nature than sustainability pillars, political sustainability (Mihalic et al., 2012) is a requirement for sustainable tourism development (Edgell, DelMastro Allen, Smith & Swanson, 2008; UNWTO, 2004). This ...

Author: Tanja Mihalič, Tina Šegota, Ljubica Knežević Cvelbar, Kir Kuščer 

Year: 2014 

63 Think Tank IV A Framework for the Development of Social and Socio-Ec... file 3286 Oct 13, 2013

This paper presents the background thinking to a CRC for Sustainable Tourism project that develops social and socio-economic indicators for tourism communities. The project emanates from the Green Globe 21 Standard that incorporates indicato...

Author: Margaret Deery, Leo Jago & Liz Fredline 

Year: 2004 

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