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RESOURCES


RESOURCES: PAPERS & PRESENTATIONS

Author : Rayka Presbury
School/Work Place : University of Western Sydney, Australia
Contact : r.presbury@uws.edu.au
Year : 2004

In order for tourism to be sustainable in the long term, there must be continued viability of tourism related entities (Tesone 2004), that is business operations must be sustainable. Hotels are major tourism entities and play an important role in the tourism business. They provide facilities for the transaction of business, meetings and conferences, as well as recreation and entertainment. In addition, hotels are employers of labour; attract visitors to spend money; and provide amenities for both visitors and residents (Medlik and Ingram 2000). All of which have a potential to add to the long-term sustainability of the tourism destination.

For hotels to be sustainable, efficient performance in a number of key areas is of vital importance, including: high occupancies, revenues and profits; suitable returns to owners and investors; happy and contented staff; and satisfied customers (Eddystone & Nebel 1991; Gee 1994; Jones & Pizam 1998; Kandampully, Mok & Sparks 2001; Rutherford 2002). The key to this success is to retain and satisfy customers, as this will generate ongoing revenue and keep occupancies high through repeat business, positive word of mouth endorsements and referrals that bring in new customers. Therefore the most important concern is the provision of quality service to meet and exceed customer expectations, and, in turn, minimise occassions when customers are disappointed. It is the employees, when appropriately acquired, developed, rewarded, and motivated, who will provide the standard of service quality that is required to sustain a hotel entity. So it is the 'human capital' of the organisation that is of greatest importance to the sustainability of the hotel and this rests significantly with human resource management.

The specific focus of this paper is to report on a number of ineffective human resource practices that were found to be a threat to the long-term sustainability of hotels, as reported by hotel managers in Sydney, Australia. Findings indicated that there is an absence of long-term commitment to people; that the potential for enhanced achievement of employees is limited; that the way hotels recruit, and develop staff is deficient; and that there is an overall lack of faith in current employees. Practices, which are in stark, contrast to sustainable human resource management, and have serious implications for the delivery of service quality, which is essential for long-term sustainabiliy of hotel entities.


List of Articles
No. Subject Views Datesort
14 Think Tank XIX Fun with Fungi in the Forest: Making Tourist Experienc... file 777 Oct 23, 2019

Key words: sustainable tourist experiences, interpretation, stories, rainforest Page: 58-74 Fun with Fungi in the Forest.pdf Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table N...

Author: Karen Hughes and Gianna Moscardo 

Year: 2019 

13 Think Tank XIX The time use rebound effect and its impact on tourist ... file 2409 Oct 23, 2019

Key words: rebound effect, time use, consumer behaviour, energy consumption, sustainability Page: 75-78 The time use rebound effect and its impact on tourist consumption in the context of sustainable tourism.pdf Normal 0 false false false EN...

Author: Soheon Kim 

Year: 2019 

12 Think Tank XIX Organizational drivers of sustainable behaviour and it... file 782 Oct 23, 2019

Key words: Sustainability, organizational capabilities, entrepreneurial orientation, customer satisfaction, financial performance Page: 79-85 Organizational drivers of sustainable behaviour and its consequences for customer satisfaction and ...

Author: Julia Koch, Sven-Olaf Gerdt, and Gerhard Schewe 

Year: 2019 

11 OPA award Sustainable Tourism on a Mass Tourism Island: An Explo... file 4001 Oct 23, 2019

Key words: sustainable tourism, mass tourism, sustainable urban development, environmental sustainability Page: 86-114 Sustainable Tourism on a Mass Tourism Island.pdf Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ ta...

Author: Kate Devor Leuhusen 

Year: 2019 

10 Think Tank XIX Nature-based tourism among ‘bad-nature’: Creating sust... file 1861 Oct 23, 2019

Key words: nature based tourism, sustainable tourism, invasive species, pollution, environmental degradation, New Zealand Page: 115-118 Nature-based tourism Among Bad Tourism.pdf Normal 0 false false false EN-US X-NONE X-NONE /* Style Defini...

Author: Brent Lovelock, Anna Carr and Stuart Hayes 

Year: 2019 

9 Think Tank XIX Multi-stakeholder collaboration for transformative tou... file 2015 Oct 23, 2019

Key words: sustainable tourism education, transformative education, collaborative learning, multi-stakeholder collaboration Page: 119-124 Multi-stakeholder collaboration for transformative tourism education.pdf

Author: Dagmar Lund-Durlacher, Ulrich Gunter and Gordon Sillence 

Year: 2019 

8 Think Tank XIX Exploring guest book inscriptions towards understandin... file 6013 Oct 23, 2019

Key words: visitor experience, guest books, Mnemba Island Lodge, Zanzibar Page: 125-139 Exploring guest book inscriptions towards understanding tourist experience at Mnemba Island Lodge.pdf Normal 0 false false false EN-US X-NONE X-NONE /* S...

Author: Kevin Mearns 

Year: 2019 

7 Think Tank XIX Eco-Fatigue and its Potential Impact on Sustainable To... file 29121 Oct 23, 2019

Key words: eco-fatigue, demand for sustainable tourism, tourist experience, sustainability marketing Page: 140-164 Eco-Fatigue and its Potential Impact on Sustainable Tourist Experiences.pdf Normal 0 false false false EN-US X-NONE X-NONE /* ...

Author: Gianna Moscardo and John Pearce 

Year: 2019 

6 Think Tank XIX Factors influencing barriers and enabling factors for ... file 1521 Oct 23, 2019

Key words: tourism; climate change; adaptation; coast; Sihanoukville; Cambodia Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-...

Author: Tinat Nhep, Mondher Sahli and Christian Schott 

Year: 2019 

5 Think Tank XIX Designing sustainable tourist experiences – (how) does... file 3087 Oct 23, 2019

Key words: Nature Parks, sustainable tourism, customer journey, sustainable development, behaviour change Page: 188-193 Designing sustainable tourist experiences.pdf Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ tabl...

Author: Birgit Reutz 

Year: 2019 

4 Think Tank XIX Towards an Alternative Ecotourism Model for the Medite... file 1794 Oct 23, 2019

Key words: Protected Areas, ecotourism, sustainable tourism, Mediterranean, Ecological Footprint Page: 194-198 Towards an Alternative Ecotourism Model for the Mediterranean Region.pdf Normal 0 false false false EN-US X-NONE X-NONE /* Style D...

Author: Jeremy Sampson, Natalie Beckett and Carla Danelutti 

Year: 2019 

3 Think Tank XIX Sustainability cues for the post-booking phase of a to... file 2168 Oct 23, 2019

Key words: sustainable tourist experience, cueing, cognitive dissonance, availability heuristic, representativeness heuristic Page: 199-207 Sustainability cues for the post-booking phase of a tourist experience.pdf Normal 0 false false false...

Author: Kristof Tomej 

Year: 2019 

2 Think Tank XIX Innovation Generator. Ideas for Sustainable Tourism Pr... file 4369 Oct 23, 2019

Key words: Innovation generator, Sustainable tourism, Alps, projects, Switzerland Page: 208-213 Innovation Generator.pdf Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Norma...

Author: Fabian Weber 

Year: 2019 

1 Think Tank XIX Changes in volunteerism perception: Results from an In... file 2199 Oct 23, 2019

Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-parent:...

Author: Rachelle Wilson, Pavlina Latkova, Aiko Yoshino and Emilyn Sheffield 

Year: 2019 

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