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RESOURCES: PAPERS & PRESENTATIONS

Author : Rayka Presbury
School/Work Place : University of Western Sydney, Australia
Contact : r.presbury@uws.edu.au
Year : 2004

In order for tourism to be sustainable in the long term, there must be continued viability of tourism related entities (Tesone 2004), that is business operations must be sustainable. Hotels are major tourism entities and play an important role in the tourism business. They provide facilities for the transaction of business, meetings and conferences, as well as recreation and entertainment. In addition, hotels are employers of labour; attract visitors to spend money; and provide amenities for both visitors and residents (Medlik and Ingram 2000). All of which have a potential to add to the long-term sustainability of the tourism destination.

For hotels to be sustainable, efficient performance in a number of key areas is of vital importance, including: high occupancies, revenues and profits; suitable returns to owners and investors; happy and contented staff; and satisfied customers (Eddystone & Nebel 1991; Gee 1994; Jones & Pizam 1998; Kandampully, Mok & Sparks 2001; Rutherford 2002). The key to this success is to retain and satisfy customers, as this will generate ongoing revenue and keep occupancies high through repeat business, positive word of mouth endorsements and referrals that bring in new customers. Therefore the most important concern is the provision of quality service to meet and exceed customer expectations, and, in turn, minimise occassions when customers are disappointed. It is the employees, when appropriately acquired, developed, rewarded, and motivated, who will provide the standard of service quality that is required to sustain a hotel entity. So it is the 'human capital' of the organisation that is of greatest importance to the sustainability of the hotel and this rests significantly with human resource management.

The specific focus of this paper is to report on a number of ineffective human resource practices that were found to be a threat to the long-term sustainability of hotels, as reported by hotel managers in Sydney, Australia. Findings indicated that there is an absence of long-term commitment to people; that the potential for enhanced achievement of employees is limited; that the way hotels recruit, and develop staff is deficient; and that there is an overall lack of faith in current employees. Practices, which are in stark, contrast to sustainable human resource management, and have serious implications for the delivery of service quality, which is essential for long-term sustainabiliy of hotel entities.


List of Articles
No. Subject Viewssort Date
14 Think Tank XVI Polar bears, Climate Change, CSR and Sustainable Tourism 124 Jul 02, 2016

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Author: Jeremy Pearce 

Year: 2016 

13 Think Tank XVI A study of innovation in the making CARMACAL and the D... file 123 Jul 02, 2016

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Author: Harald Buijtendijk, Jorine Vermeer & Juultje Blom 

Year: 2016 

12 Think Tank XVI Can Tourism Businesses Foster Better Inclusion for Peo... file 123 Jul 02, 2016

It is difficult to deny that despite its increased popularity, the concept of social entrepreneurship has not received a clearer understanding in a theoretical context. Zahra, Gedajlovic, Neubaum, and Shulman (2009) list 20 definitions of s...

Author: Kristof Tomej 

Year: 2016 

11 Think Tank XVII Lack of transparency - a barrier for the diffusion of ... file 122 Aug 17, 2017

Throughout the last two decades, the tourism industry has changed due to the revolutionary development in the realm of information and communication technologies (ICT) (Amaro & Duate, 2013; Law et al., 2004; Minghetti & Buhalis, 2010...

Author: Sven-Olaf Gerdt, Elisa Wagner & Gerhard Schewe 

Year: 2017 

10 Think Tank XVII Responsible tourism and innovation practices by touris... file 122 Aug 17, 2017

Responsible tourism incorporates economic, environmental and social imperatives in accordance with ‘sustainable tourism’ notions (Booyens & Rogerson, 2016a). This research argues that tourism firms need to innovate in order to be economi...

Author: Irma Booyens and Christian M. Rogerson 

Year: 2017 

9 Think Tank XVI Certification for Sustainable Tourism in Germany – Ove... file 120 Jul 02, 2016

Certification schemes for sustainable tourism can be seen as a key voluntary instrument to measure, verify and communicate the CSR management and performance of tourism businesses. Today a large number of such schemes can be found around th...

Author: Wolfgang Strasdas 

Year: 2016 

8 Think Tank XIX Perceptions of sustainability practices in hospitality... file 118 Oct 23, 2019

Key words: Sustainability, Sustainable Hospitality, Sustainability Measures, Sustainable Experience, Environmental Psychology, Forced Choice Assessment Pages: 52-57 Perceptions of sustainability practices in hospitality.pdf Normal 0 false fa...

Author: Sven-Olaf Gerdt, Julia Koch, Elisa Wagner and Gerhard Schewe 

Year: 2019 

7 Think Tank XVII Finding and Fostering Our Future Tourism Leaders: Unde... file 118 Aug 17, 2017

The hospitality and tourism industry is facing a serious skilled manpower shortage globally, and the best way to meet the manpower needs of the industry is through training and education. The shortage of skilled talent is a global issue in t...

Author: Grace K.S. Ho & Rob Law 

Year: 2017 

6 Think Tank XVI Assessing the sustainability reporting of a JSE compan... file 117 Jul 02, 2016

The world is changing into a place where broader spectra of responsibilities are now being embraced. A significant realisation has grown throughout the world that the Earth’s natural resources are scarce. Industrialisation and economic grow...

Author: Candice Hunter & Kevin Mearns 

Year: 2016 

5 Think Tank XVII Applying water quality as a management tool for the wi... file 116 Aug 17, 2017

Growing human populations led to expanding agriculture and industrial activities, and during the last decade raised international concern as fresh water quality has deteriorated on a global scale. In addition, climate change threatens to cau...

Author: JJ Grobler and KF Mearns 

Year: 2017 

4 Think Tank XVI Empowering communities and enabling conservation: Revi... file 104 Jul 01, 2016

The Africa Foundation a non-profit organization was founded in 1992 when Conservation Corporation Africa (since renamed and rebranded to &Beyond) was founded in South Africa. A central principle of the Conservation Corporation, safari l...

Author: Kevin Mearns 

Year: 2016 

3 Think Tank XVI The Concept of Corporate Social Responsibility: An ove... file 102 Jul 02, 2016

In the tourism industry, whilst some companies have taken active steps towards Corporate Social Responsibility (CSR), others are yet to adopt a responsible approaching to business. According to Betz (2010), CSR is a relatively new concept i...

Author: Susanne Reimann & Sandro Carnicelli 

Year: 2016 

2 Think Tank XVI The moderating role of values in planned behaviour: th... file 102 Jul 02, 2016

In the past five years, we (a group of researchers from the Leeds Becket University and the Open University of Catalonia) have been working on different studies about the CSR motivations, barriers and practices in tourism small and medium e...

Author: Lluís Garay, Xavier Font & August Francesc Corrons 

Year: 2016 

1 Think Tank XVI Examining Corporate Social Responsibility in Tourism: ... file 98 Jul 01, 2016

One of the biggest challenges facing the tourism industry and policy makers is the emerging and fast growing ‘sharing economy’. Keeping abreast of this, disruptive but potentially transformative phenomenon has been challenging for industry,...

Author: Stephen Wearing & Kevin Lyons 

Year: 2016 

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