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Key words: Customer Experience, Sustainable Marketing, CSR, Communication, Hospitality Management
Hotels are traditionally geared towards providing a high-level of comfort and entertainment, as well as a broad spectrum of services, often without giving much concern to associated environmental or socio-economic impacts. Hotel companies ty...
Author: Paulina Bohdanowicz, Branko Simanic & Ivo Martinac
Year: 2004
OPA: 2004 Outstanding Paper Award Winner
As a contribution to BEST Education Network ThinkTank V, Managing Riskand Crisis for Sustainable Tourism, the following paper has been prepared in two parts. The first part of the paper focuses on the idea that an appropriate model can be de...
Author: Scott K. Cunliffe
Year: 2005
OPA: Keynote Speech
Many tourism professionals are afraid to speak about terms such as tourism security and tourism safety. There is a common feeling among tourism and travel professionals that these terms will frighten customers and that the less said the bett...
Author: Peter E. Tarlow
This paper explores the residents’ knowledge of community actions to engage local members in tourism planning and development in the King Cobra Village of Thailand. The degree of participatory ability which is associated with the public atti...
Author: Kitsada Tungchawal
Year: 2008
In Malaysia approximately 90% of the businesses are categorized as small and medium enterprises (SMEs). The majority of these small businesses are family owned and make a significant contribution to Malaysian Gross Domestic Product. The prev...
Author: Askiah Jamaluddin & Jack Carlsen
Year: 2009
Professors of tourism management teach principles of sustainable tourism to students in the classroom. Practitioners teach by implementing sustainable tourism principles in community. The Blackstone Valley Tourism Council (Tourism Council) i...
Author: Robert Billington, Natalie Carter, Caitlin Amos & Myles Ellison
Year: 2011
The concept of Quality of Life (QoL) is implicit in conceptualisations of tourism, especially those used to develop and guide tourism policy and planning. At the individual level it is assumed that travel offers a number of different ways to...
Author: Anna Blackman, Gianna Moscardo, Andrea Schurmann & Laurie Murphy
Year: 2014
It is well recognized that the local borders of a tourism destination are not easy to delineate as they are constantly changing through complex practices and discourses due to historical, political, and economic factors. In fact, recent stud...
Author: Dani Blasco, Jaume Guia & Lluís Prats
The purpose of this paper is to discuss the potential impact psychological empowerment can have on sustainable tourism policy objectives, including improving resident attitudes toward tourism, enhancing destination competitiveness, and maint...
Author: B. Bynum Boley & Nancy Gard McGehee
This paper explores local population’s perceptions of the development of the Bukit Jalil area after the 1998 Kuala Lumpur Commonwealth Games. The work on which this study is based is important because it provides a fundamental insight for th...
Author: Rui Qi Chong & Paolo Mura
Since Timor-Leste gained its independence in 2002, tourism has been promoted by both government and NGOs as a means to create jobs, build businesses, create income for national and local economics and improve regional economic imbalances (Ti...
Author: Sara Currie & Lindsay Turner
This paper explores the feasibility for Vanuatu of implementing several key international recommendations for policy-makers for the sustainable development (SD) of national tourism sectors (UNEP-WTO, 2005). It shows that the remarkable fragm...
Author: Valentina Dinica
For the tourism sector the government aims to “Grow the number of new business opportunities on public conservation land in order to deliver increased economic prosperity and conservation gain” (New Zealand Government, 2012: 23). In relation...
Emerging tourist destinations can challenge ecological, economic, social, and quality of life barriers. These issues draw attention towards the consequences of increasing complexity that are often found as a tourist marketing system grows an...
Author: Sarah Duffy & Larry Dwyer
OPA: 2014 Outstanding Paper Award Winner
In this study, I take up the task to work towards a theoretical and methodological framework that allows using sustainability as a threshold concept for critically evaluating the assumptions embedded in both tourism management theory and pra...
Author: José-Carlos García-Rosell
The nature of a resort will reflect the varying coalitions, partnerships and discourses that emerge from the relative power of actors within the dominant political regime (Gill 2007). In this paper we examine the evolving discourse around th...
Author: Alison M. Gill & Peter W. Williams
These challenges raise the questions of how to determine who is environmentally friendly, i.e. who is potentially part of this group acknowledging the range and diversity in environmental behaviours and their uptake. An alternative approach ...
Author: Anja Hergesell
Global tourism is, at least to some extent, based upon to the vast inequalities between wealthy and impoverished (Cole & Morgan 2010, xv). Neglecting, or actively forgetting, the legacy of colonialism and the modern forms of economic and...
Author: Emily Höckert