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Key words: Customer Experience, Sustainable Marketing, CSR, Communication, Hospitality Management
In the arena of resort development, there is a long history of destinations emulating (and seeking to surpass) one another in efforts to maintain competitiveness. In recent years, the use of “best case” examples are common tools employed to ...
Author: Alison M. Gill & Peter W. Williams
Year: 2012
For several decades the artists Christo and Jeanne-Claude have created and installed art all over the world. Their art projects are large scale, temporary, and outdoor-environment inspired, and usually involve woven fabric that is suspended ...
Author: Diane Gaede & James Gould
This paper reports on the outcomes of two collaborative research projects, conducted in conjunction with destination management authorities. The projects used GPS tracking devices to find out how various kinds of visitors moved around two Au...
Author: Deborah Edwards & Tony Griffin
As an important global market by purpose of travel, visiting friends and relatives, VFR, is closely associated with the history and development of international migration patterns which are a more permanent form of travel. Further, the impor...
Author: Larry Dwyer, Neelu Seetaram, Peter Forsyth & Brian King
Resort communities are complex systems where destination governance has become increasingly challenged by new mobilities of capital, finance, labor, communication, transportation, leisure and tourism. Popular destinations like the coastal co...
Author: Dianne Dredge & Tazim Jamal
The travel between home and destination is a key element of any holiday and has received increasing attention by tourism scholars as its environmental and particularly its climatic impacts have become widely recognized (Gössling 2002; Metz, ...
Author: Astrid Dickinger & Anja Hergesell
The issue of employee mobility is brought into sharp focus in times of economic and social uncertainty. Previous studies into the causes of employee mobility have investigated, among other determinants, the link between the promotional oppor...
Author: Margaret Deery, Leo Jago & Michael Stewart
An increasing number of destinations face the negative sides of tourism transport. Especially, the motorized (individual) traffic can cause ecological problems due to a risen traffic volume, noise and air pollution or its negative effects on...
Author: Dorothea Dürkop & Sven Gross
The concept of sustainable development has become a mainstream idea in the governance and management of travel and tourism. Over the past two decades it has attracted considerable attention and debate. While the principles of sustainable dev...
Author: Tim Coles, Emily Fenclova & Claire Dinan
This paper examines the impacts of alternative modes of transportation utilized for an international study course in Ecuador during two consecutive summers. The analysis includes the perceived value of the student participants in relation to...
Author: Kenneth Cohen & John Bowen
The aim of this working paper is to demonstrate an interactive, real-time, transparent and dynamic approach to modelling tourism mobilities using agent-based simulation models [ABM]. ABM has previously been employed in studying organizationa...
Author: Jack Carlsen & Scott Heckbert
Despite several declarations, policies and regulations that seek to protect their rights, people with disabilities still encounter several constrains that impede their full participation in society, and, in particular, their access to and en...
Author: Blanca A. Camargo, Isabel Sánchez, Fátima Guajardo & Alejandro García
Coastal caravan parks in Australia are in decline due to the conversion of beachfront land to higher yielding forms of commercial enterprise (Prideaux and McClymont, 2006; Tourism Research Australia, 2007). The resulting reduction in accommo...
Author: Rod Caldicott & Pascal Scherrer
Progress towards a more sustainable future of tourism is conditioned by simultaneous improvements of the production and consumption of leisure. Consequently, efforts are done by companies (hotels, airlines, tour operators, etc), governmental...
Author: Adriana Budeanu
Tourism’s growing contribution to climate change has come to the forefront of the sustainable tourism literature as evidenced by the Journal of Sustainable Tourism’s (JOST) 2010 publication of a special issue titled “Tourism: Adapting to Cli...
Author: B. Bynum Boley
Few recent events which disrupted global tourism and especially tourism mobility, match the impact of the volcanic ash clouds generated from the eruption of the Icelandic volcano Eyjafjallajokull in 2010 and the Chilean volcano Puyehue in 20...
Author: David Beirman
This paper proposes the use of micro-mobility patterns and service blueprints in visitor management planning. Using a nature-based conservation area and visitor attraction in Wellington, New Zealand, as a case study, micro-mobility patterns ...
Author: Julia Albrecht
Sustainability has long been a theme in the tourism research and planning literature and is a growing concern in the wider area of business and corporate management. Consequent to these trends in practice and research there has been a growt...
Author: Pierre Benckendorff, Gianna Moscardo & Laurie Murphy
Year: 2011
The purpose of this presentation is to introduce the Global Sustainable Tourism Council and Criteria, in an effort to encourage the Criteria as part of a framework for sustainable tourism education. The history of the GSTC and Criteria will...
Author: Kelly Bricker
The topic of sustainable tourism education has only recently started to emerge in the tourism literature. A few tourism scholars have raised concerns about the need to prepare future tourism professionals for real life planning and manageme...
Author: Blanca A. Camargo & Ulrike Gretzel