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Web 2.0, Tourist Activated Networks and Sustainability in Destination Management

Author :	Daniel Fesenmaier
School/Work Place :	Temple University, USA
Contact :	drfez@temple.edu
Year :	2007

With the emergence of Web 2.0, the Internet has begun to realize its potential in supporting the tourism experience. This presentation will first identify a number of applications within Web 2.0 that are visitor oriented - from Expedia and Travelocity to YouTube, FlickR and Google Map - to support what Gnoth describes as the tourist activated network. Then, we will discuss the implications of these applications from the tourist industry perspective, arguing that such innovation is the foundation for sustainability, at least from the visitor experience and visitor management perspectives. It is concluded that we need to move more toward an experience design framework where IT is embedded in the environment and actively supports the experiential needs of the visitor.

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Category :: Think Tank VII

Tag :: web 2.0; internet; tourist activated network; innovation; visitor experience; experience design; IT

Attachment :: Fesenmaier.pdf [File Size:17.8KB/Download:370]; Fesenmaier.ppt [File Size:4.90MB/Download:507]

Views :: 8767
Registered Date :: 2013.10.13; 18:25:33

Trackback :: https://www.besteducationnetwork.org/Papers_Presentations/2370/5b3/trackback

Article URL :: https://www.besteducationnetwork.org/Papers_Presentations/2370

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List of Articles

No.	Subject	Views	Date
234	Think Tank X The Role of Face-to-face Communication and Networking ...	6470	Oct 13, 2013
234	Despite the advent of improved electronic communications technology, face-to-face communication and networking remain the most effective means of enhancing business performance and innovation, particularly for more complex products. During ... Author: Leo Jago & Margaret Deery Year: 2010
233	Think Tank XIII Resident Perceptions of the Impacts of Tourism in Majo...	6408	Nov 06, 2013
233	Despite the importance of cities and tourism flows to cities, the literature which explores the effect of tourism on host communities tends to focus on non-urban locations. As different types of tourists place different demands upon the reso... Author: Tony Griffin & Deborah Edwards Year: 2013
232	Think Tank XIV The Bukit Jalil Legacy: Local Residents' Perceptions o...	6400	Jun 26, 2014
232	This paper explores local population’s perceptions of the development of the Bukit Jalil area after the 1998 Kuala Lumpur Commonwealth Games. The work on which this study is based is important because it provides a fundamental insight for th... Author: Rui Qi Chong & Paolo Mura Year: 2014
231	Think Tank IX Exploring Tourists’ Environmental Learning, Values, an...	6391	Oct 13, 2013
231	There is a need for a research agenda, which achieves a holistic understanding of the nature and influences of environmental learning on tourists’ environmental values and travel experiences in relation to climate change. Why, because touri... Author: Ulrike Kachel & Gayle Jennings Year: 2009
230	Think Tank IV Possibilities for Sustainable Tourism Management in Ac...	6361	Oct 13, 2013
230	Sustainability is an inevitable concept in tourism which heavily depends on natural resources and environment with its products and services. Here prevention and controlling water, air and noise pollution, habitat degradation is more importa... Author: Meryem Atik, Türker Altan & A. Akin Aksu Year: 2004
229	Think Tank XV The role of interpretation in mindfulness/mindlessness...	6317	Jul 27, 2015
229	Cultural tourism is recently receiving increasing attention from southern African countries (The South African National Heritage and Cultural Tourism Strategy, 2012; Van Veuren, 2001). Cultural tourism is promoted as a local development stra... Author: Haretsebe Manwa, Dudu Boemah & Emile Coetzee Year: 2015
228	Think Tank V Crisis Communications and Tourism Recovery Strategies ...	6316	Oct 13, 2013
228	This paper describes the application of lessons and processes gleaned from previous crises and disasters to the tourism recovery process for the Maldives following the tsunami of December 26 th , 2004. An assessment of existing literature as... Author: Jack Carlsen Year: 2005 OPA: 2005 Outstanding Paper Award Winner
227	Think Tank XII Intersecting Mobilities: Tourists with Vision Impairme...	6283	Nov 06, 2013
227	While there has been a developing interest in mobilities amongst tourism scholars, the notion of immobilities has often been ignored. Yet, there are many people who do not participate in tourism or, if they do, only experience partial mobili... Author: Jennifer Small Year: 2012
226	Think Tank XIV Psychological Empowerment as Good Policy for Governanc...	6130	Jun 26, 2014
226	The purpose of this paper is to discuss the potential impact psychological empowerment can have on sustainable tourism policy objectives, including improving resident attitudes toward tourism, enhancing destination competitiveness, and maint... Author: B. Bynum Boley & Nancy Gard McGehee Year: 2014
225	Think Tank XIII Building community capacity by developing regional bus...	6118	Nov 06, 2013
225	Tourism is often proposed as a strategy for community development, especially in rural or remote regions where traditional industries, such as agriculture, are experiencing an economic downturn and there are limited alternative opportunities... Author: Anna Blackman Year: 2013
224	Think Tank XVIII The Munich Streetlife Festival: A case study on a gree...	6092	Jan 07, 2019
224	Key words: Green events, sustainability communication, theory of planned behaviour, transtheoretical model, structure equation model Author: Elias Butzmann & Christina Tölkes Year: 2018
223	Think Tank IX Valuing water: Perceived differences in attitude and u...	6050	Oct 13, 2013
223	The recent explosion of second home development in tourism areas around the world is a reflection not only of the increased mobility of capital and people associated with the effects of globalization but also the development models employed ... Author: Alison M. Gill, Peter W. Williams & Shelagh Thompson Year: 2009
222	Think Tank VIII Emerging Green Tourists: Their Behaviours and Attitudes	6044	Oct 13, 2013
222	The concerns are varied and are not necessarily important to all tourists and the influence they have on sustaining the industry is unknown. For years the tourism industry has used a number of mechanisms in an attempt to green operators. The... Author: Sue Bergin-Seers & Judith Mair Year: 2008
221	Think Tank XII Sustainable Mobilities Beyond the Report: Covert Susta...	6037	Nov 06, 2013
221	The concept of sustainable development has become a mainstream idea in the governance and management of travel and tourism. Over the past two decades it has attracted considerable attention and debate. While the principles of sustainable dev... Author: Tim Coles, Emily Fenclova & Claire Dinan Year: 2012
220	OPA award A Framework for Work-Life Balance Practices in the Tou...	6030	Oct 13, 2013
220	This paper addresses the key issues surrounding the debate over work-life balance. It provides an overview of current thinking in the general work environment, with specific focus on the issue within the tourism industry. This paper present... Author: Margaret Deery & Leo Jago Year: 2008 OPA: 2008 Outstanding Paper Award Winner
219	Think Tank IX Achieving Sustainability in Business Events; Challengi...	6003	Oct 13, 2013
219	Achieving sustainability is a challenge for all of society, but one that may prove especially problematic for the business events sector. Tourism in general and the business events industry in particular may be even more susceptible than oth... Author: Judith Mair & Leo Jago Year: 2009
218	Think Tank IV Mass-ski Tourism in the Dolomites and Sustainability: ...	5959	Oct 13, 2013
218	The aim of this paper is to highlight the impact of mass-ski tourism on the environment in the Dolomites (Italian Alps), where in winter the principal activities are snow sports. In implementing this development model the Dolomite region has... Author: Mariangela Franch, Umberto Martini, Pier Luigi Novi Inverardi, Federica Buffa, Pietro Marzani & Maria Della Lucia Year: 2004 OPA: 2004 Runner Up
217	Think Tank IV Sustainability and Mass Destinations: Challenges and P...	5921	Oct 13, 2013
217	In year 2001, the Government of the Balearic Islands decided to establish a tourism tax, named "ecotax", as an important measure to achieve a more sustainable tourism model for the islands. This paper analyses the background of the ecotax, t... Author: Antoni Serra Cantallops Year: 2004
216	Think Tank XVIII Sustainable Experience: Innovative sustainable communi...	5907	Jan 07, 2019
216	Key words: Customer Experience, Sustainable Marketing, CSR, Communication, Hospitality Management Author: Annkathrin Weiss & Matthias Straub Year: 2018
215	Think Tank IV Sustainability in a Mature Mass-Tourism Destination: T...	5854	Oct 13, 2013
215	Most destinations are struggling to achieve sustainability for their economies, their environments, their cultures and their tourism industries. This laudatory, idealistic and complex process involves many sectors of the industry, the commun... Author: Pauline Sheldon, John Knox & Kem Lowry Year: 2004

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