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RESOURCES


RESOURCES: PAPERS & PRESENTATIONS

Author : Margaret Deery, Leo Jago & Michael Stewart
School/Work Place : Curtin University, Australia (Margaret Deery), University of Nottingham, UK (Leo Jago), Victoria University, Australia (Michael Stewart)
Contact : Margaret.Deery@curtin.edu.au
Year : 2012

The issue of employee mobility is brought into sharp focus in times of economic and social uncertainty. Previous studies into the causes of employee mobility have investigated, among other determinants, the link between the promotional opportunities of employees, their work attitudes, and their intentions to leave the organisation. The tourism industry, especially within the hotel sector, is known for its high employee turnover rates (Davidson, 2010) and yet little research has been conducted on whether these high turnover rates continue during times of economic downturn. This paper examines the relationship between perceived promotional opportunities, employee work attitudes such as job satisfaction, and mobility (an employee's intention to leave or stay in an organisation) in the hotel industry. While many of the turnover studies have been conducted in a range of service organisations, little research has investigated the promotion-turnover relationship in the hotel industry, an industry characterised by low promotional opportunities and high turnover rates.

Quantitative and qualitative approaches were used to investigate the relationship between promotional opportunity and employee turnover. A survey instrument containing attitudinal and demographic items was designed and administered. Data were then collected from a random sample of 117 hotel employees of a metropolitan hotel in the centre of Melbourne, Australia, and the responses analysed using a range of statistical techniques. The research findings are discussed and compared to previous findings at the same hotel in 2010. In particular, the discussion focuses on the implications for management strategies in the Global Financial Crisis (GFC), on promoting career opportunities within the hotel industry and the impact of these strategies on employee mobility.


List of Articles
No. Subject Views Datesort
194 Think Tank XII Sustainability and policy mobility in resort destinations file 1920 Nov 06, 2013

In the arena of resort development, there is a long history of destinations emulating (and seeking to surpass) one another in efforts to maintain competitiveness. In recent years, the use of “best case” examples are common tools employed to ...

Author: Alison M. Gill & Peter W. Williams 

Year: 2012 

193 Think Tank XII Civic Tourism, Environmental Art and Tourism Mobility:... file 4169 Nov 06, 2013

For several decades the artists Christo and Jeanne-Claude have created and installed art all over the world. Their art projects are large scale, temporary, and outdoor-environment inspired, and usually involve woven fabric that is suspended ...

Author: Diane Gaede & James Gould 

Year: 2012 

192 Think Tank XII Understanding Tourism Flows and Patterns: A Case Study... file 3567 Nov 06, 2013

This paper reports on the outcomes of two collaborative research projects, conducted in conjunction with destination management authorities. The projects used GPS tracking devices to find out how various kinds of visitors moved around two Au...

Author: Deborah Edwards & Tony Griffin 

Year: 2012 

191 Think Tank XII Does Migration Have a Bigger Impact on VFR than Total ... file 3488 Nov 06, 2013

As an important global market by purpose of travel, visiting friends and relatives, VFR, is closely associated with the history and development of international migration patterns which are a more permanent form of travel. Further, the impor...

Author: Larry Dwyer, Neelu Seetaram, Peter Forsyth & Brian King 

Year: 2012 

190 Think Tank XII Destination Governance and Tourist Mobilities: New Par... file 4633 Nov 06, 2013

Resort communities are complex systems where destination governance has become increasingly challenged by new mobilities of capital, finance, labor, communication, transportation, leisure and tourism. Popular destinations like the coastal co...

Author: Dianne Dredge & Tazim Jamal 

Year: 2012 

189 Think Tank XII Encouraging Environmentally Friendly Transport Mode Ch... file 5237 Nov 06, 2013

The travel between home and destination is a key element of any holiday and has received increasing attention by tourism scholars as its environmental and particularly its climatic impacts have become widely recognized (Gössling 2002; Metz, ...

Author: Astrid Dickinger & Anja Hergesell 

Year: 2012 

» Think Tank XII Employee Work Attitudes, Mobility and Promotional Oppo... file 6454 Nov 06, 2013

The issue of employee mobility is brought into sharp focus in times of economic and social uncertainty. Previous studies into the causes of employee mobility have investigated, among other determinants, the link between the promotional oppor...

Author: Margaret Deery, Leo Jago & Michael Stewart 

Year: 2012 

187 Think Tank XII Tourist Cards - Experiences with Soft Mobility in Germ... file 2303 Nov 06, 2013

An increasing number of destinations face the negative sides of tourism transport. Especially, the motorized (individual) traffic can cause ecological problems due to a risen traffic volume, noise and air pollution or its negative effects on...

Author: Dorothea Dürkop & Sven Gross 

Year: 2012 

186 Think Tank XII Sustainable Mobilities Beyond the Report: Covert Susta... file 4158 Nov 06, 2013

The concept of sustainable development has become a mainstream idea in the governance and management of travel and tourism. Over the past two decades it has attracted considerable attention and debate. While the principles of sustainable dev...

Author: Tim Coles, Emily Fenclova & Claire Dinan 

Year: 2012 

185 Think Tank XII It's how you get there: Developing a Transportation Mo... file 2749 Nov 06, 2013

This paper examines the impacts of alternative modes of transportation utilized for an international study course in Ecuador during two consecutive summers. The analysis includes the perceived value of the student participants in relation to...

Author: Kenneth Cohen & John Bowen 

Year: 2012 

184 Think Tank XII Agent-Based Modelling and Simulation of Tourism Flows:... file 2691 Nov 06, 2013

The aim of this working paper is to demonstrate an interactive, real-time, transparent and dynamic approach to modelling tourism mobilities using agent-based simulation models [ABM]. ABM has previously been employed in studying organizationa...

Author: Jack Carlsen & Scott Heckbert 

Year: 2012 

183 Think Tank XII Evaluation of the accessibility of Monterrey's Tourism... file 2083 Nov 06, 2013

Despite several declarations, policies and regulations that seek to protect their rights, people with disabilities still encounter several constrains that impede their full participation in society, and, in particular, their access to and en...

Author: Blanca A. Camargo, Isabel Sánchez, Fátima Guajardo & Alejandro García 

Year: 2012 

182 Think Tank XII Origins, Evolution and Potential Future of the Coastal... file 9674 Nov 06, 2013

Coastal caravan parks in Australia are in decline due to the conversion of beachfront land to higher yielding forms of commercial enterprise (Prideaux and McClymont, 2006; Tourism Research Australia, 2007). The resulting reduction in accommo...

Author: Rod Caldicott & Pascal Scherrer 

Year: 2012 

181 Think Tank XII Ex Post Investigations of Tourist Consumptions and Env... file 2576 Nov 06, 2013

Progress towards a more sustainable future of tourism is conditioned by simultaneous improvements of the production and consumption of leisure. Consequently, efforts are done by companies (hotels, airlines, tour operators, etc), governmental...

Author: Adriana Budeanu 

Year: 2012 

180 Think Tank XII Sustainable Tourism: Is it better to travel or not to ... file 4731 Nov 06, 2013

Tourism’s growing contribution to climate change has come to the forefront of the sustainable tourism literature as evidenced by the Journal of Sustainable Tourism’s (JOST) 2010 publication of a special issue titled “Tourism: Adapting to Cli...

Author: B. Bynum Boley 

Year: 2012 

179 Think Tank XII The Impact of Volcanic Ash Clouds in 2010 and 2011 on ... file 2286 Nov 06, 2013

Few recent events which disrupted global tourism and especially tourism mobility, match the impact of the volcanic ash clouds generated from the eruption of the Icelandic volcano Eyjafjallajokull in 2010 and the Chilean volcano Puyehue in 20...

Author: David Beirman 

Year: 2012 

178 Think Tank XII Micro-Mobility Patterns and Service Blueprints as Foun... file 6030 Nov 06, 2013

This paper proposes the use of micro-mobility patterns and service blueprints in visitor management planning. Using a nature-based conservation area and visitor attraction in Wellington, New Zealand, as a case study, micro-mobility patterns ...

Author: Julia Albrecht 

Year: 2012 

177 Think Tank XI Environmental Attitudes of Generation Y Students: Foun... file 4982 Oct 14, 2013

Sustainability has long been a theme in the tourism research and planning literature and is a growing concern in the wider area of business and corporate management. Consequent to these trends in practice and research there has been a growt...

Author: Pierre Benckendorff, Gianna Moscardo & Laurie Murphy 

Year: 2011 

176 Think Tank XI An introduction of the Global Sustainable Tourism Coun... file 2963 Oct 14, 2013

The purpose of this presentation is to introduce the Global Sustainable Tourism Council and Criteria, in an effort to encourage the Criteria as part of a framework for sustainable tourism education. The history of the GSTC and Criteria will...

Author: Kelly Bricker 

Year: 2011 

175 Think Tank XI What Do Tourism Students Know About Sustainability and... file 11560 Oct 14, 2013

The topic of sustainable tourism education has only recently started to emerge in the tourism literature. A few tourism scholars have raised concerns about the need to prepare future tourism professionals for real life planning and manageme...

Author: Blanca A. Camargo & Ulrike Gretzel 

Year: 2011 

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