Resources

RESOURCES


RESOURCES: PAPERS & PRESENTATIONS

Author : Bonalyn Nelson
School/Work Place : St. Michael’s College Vermont, USA
Contact : bnelsen@smcvt.edu
Year : 2005

Researchers have noted that impression management is key to tourism crisis management planning and recovery (Ritchie et al., 2003:201); indeed, some have suggested that “crisis management is as much about dealing with human perceptions about the crisis as it is about physically resolving the crisis situation” (Heath 1998:26). Yet few studies have examined remedial strategies from a sociological perspective. The tourism literature is crowded with case studies describing responses to different types of tourism crises and disasters 1 . But these writings seldom explain how specific strategies manage—or fail to manage—external audiences’ 2 impressions of a destination’s image. When the effectiveness of strategies is evaluated (and it often is not) researchers rely on changes in indirect measures such as tourism arrivals, occupancy rates, or employment statistics for tourism employees—an approach that draws attention from how strategies work at the perceptual and affective level. This practice obviously assumes that strategies are effective, but the basis for this assumption remains implicit.


List of Articles
No. Subject Views Datesort
394 Think Tank V Analysing the Risk of Drowning at Surf Beaches file 3949 Oct 13, 2013

Surf beach drowning is an example of a tourist injury problem in Australia. In this paper, a process is outlined to identify and tease out the roles and relationships among causal risk factors, markers of risk, and components of risk exposur...

Author: Damian Morgan 

Year: 2005 

393 Think Tank V Tourism Education for Cambodia: A Case Study of its Fi... file 7030 Oct 13, 2013

This paper details the development, delivery and outcomes of a Masters course in Tourism Development that was delivered by the Royal University of Phnom Penh, with the assistance and support of the University of Technology Sydney (UTS) and t...

Author: Ravi Ravinder 

Year: 2005 

392 Think Tank V Tourism in Small Communities: Risks and Benefits file 3449 Oct 13, 2013

This paper presents the findings from a Sustainable Tourism Co-operative Research Centre study into the risks associated with the social impacts of tourism on a small community in the Australian state of Tasmania. This state is known for its...

Author: Leo Jago, Margaret Deery & Liz Fredline 

Year: 2005 

391 Think Tank V Ecolabels and Green Globe 21: Awareness and Consumer A... file 4115 Oct 13, 2013

A case in point is New Zealand, where tourism has long been recognised as an important economic force; this is aptly illustrated by the sector’s contribution of 9.6% to the country’s GDP in 2003 (TRCNZ, 2005). The resource at the heart of mu...

Author: Christian Schott 

Year: 2005 

390 Think Tank V Resident Segments Using SUS-TAS file 5040 Oct 13, 2013

Recognizing that tools developed solely to measure perceptions of positive/negative impacts of tourism within the traditional conceptual works are insufficient, recently Choi and Sirakaya (2005) developed and tested both an innovative framew...

Author: Ercan Sirakayae, Linda J. Ingram & Hwan Suk Chris Choi 

Year: 2005 

389 Think Tank V Discussion on Extended Validity of an Alternative Fram... file 209365 Oct 13, 2013

The risk management of tourism as an industry involves quantification of unprecedented, unlikely but possible negative exogenous event to the region. The objective of this paper is to discuss further on an alternative quantitative method to ...

Author: Tadayuki Hara 

Year: 2005 

388 Think Tank V An Economic Explanation of the Net Benefits of Tourism... file 2766 Oct 13, 2013

International tourism is increasingly viewed as one of the best opportunities for a sustainable economic and social development of developing countries. There is also an increasing concern from public policy makers as to whether mass tourism...

Author: Mondher Sahli & Jean-Jacques Nowak 

Year: 2005 

387 Think Tank V Effects of SARS Crisis on the Economic Contribution of... file 3732 Oct 13, 2013

In a context of uncertainty over traveller security, tourism experienced two major crises in 2003- the Iraq War and SARS. While the relative impacts of a complex array of impacts on travel decisionmaking are almost impossible to dissect, thi...

Author: Larry Dwyer, Peter Forsyth & Ray Spurr 

Year: 2005 

386 Think Tank V Reflecting or Directing Perceptions? Fox Media’s Respo... file 11915 Oct 13, 2013

Disasters at tourism destinations often receive extensive reporting in the news media, particularly when one or more of their own nationals are affected. From terrorism to natural disasters, the stories of tourists and, more recently, their ...

Author: Sue Beeton 

Year: 2005 

385 Think Tank V Communicating with Visitors During and After a Natural... file 2933 Oct 13, 2013

Tourism is often a significant component of a region or country’s economic, social, cultural and environmental well-being and a natural disaster such as a hurricane, tsunami, landslide, flood or bushfire may cause a range of impacts on the d...

Author: E. Kate Armstrong 

Year: 2005 

384 Think Tank V Crisis Communications and Tourism Recovery Strategies ... file 5357 Oct 13, 2013

This paper describes the application of lessons and processes gleaned from previous crises and disasters to the tourism recovery process for the Maldives following the tsunami of December 26 th , 2004. An assessment of existing literature as...

Author: Jack Carlsen 

Year: 2005 

OPA: 2005 Outstanding Paper Award Winner 

383 OPA award Crisis Communications and Tourism Recovery Strategies ... file 7241 Oct 13, 2013

This paper describes the application of lessons and processes gleaned from previous crises and disasters to the tourism recovery process for the Maldives following the tsunami of December 26 th , 2004. An assessment of existing literature as...

Author: Jack Carlsen 

Year: 2005 

OPA: 2005 Outstanding Paper Award Winner 

382 Think Tank V Understanding Tourism Crisis: Case Study of Bali and P... file 10439 Oct 13, 2013

In an era of considerable disaster and uncertainty, many destinations have been made alarmingly aware of the fickle nature of tourism. While peak industry bodies, academics and professionals advocate the introduction of risk/crisis managemen...

Author: Yetta Gurtner 

Year: 2005 

381 Think Tank V Knowledge Management for Tourism Crises and Disasters file 12903 Oct 13, 2013

Tourism is especially vulnerable to disasters and, being fragmented, often its response is difficult to initiate and coordinate. It is also information intensive and when in chaos its information needs are exacerbated. The paper aims to deve...

Author: Nina Mistilis & Pauline Sheldon 

Year: 2005 

» Think Tank V Using Theories of Stigma Management and Impression Man... file 6257 Oct 13, 2013

Researchers have noted that impression management is key to tourism crisis management planning and recovery (Ritchie et al., 2003:201); indeed, some have suggested that “crisis management is as much about dealing with human perceptions about...

Author: Bonalyn Nelson 

Year: 2005 

379 Think Tank V Managing of Public Risks in Tourism: Towards Sustainab... file 4176 Oct 13, 2013

How to manage risks that endanger development of tourism but that are caused by tourism itself? An industry-based model is presented as an analytic tool and adapted to the situation in tourism. It is argued that development of tourism lacks ...

Author: Yoram Krozer & Else Redzepovic 

Year: 2005 

378 Think Tank V Framing Tourist Risk in UK Press Accounts of Hurricane... file 4876 Oct 13, 2013

This paper examines the coverage of Hurricane Ivan in the Caribbean published in selected leading UK newspapers in September 2004. Quantitative textual analysis have been utilised in this study to determine the main sources of information on...

Author: Marcella Daye 

Year: 2005 

377 Think Tank V Political Instability and its Effects on Tourism file 6685 Oct 13, 2013

Tourism today is second only to oil as the world’s leading export commodity, accounting for global earnings of more than $300 billion, or nearly 25 per cent of total world GNP (Poirier 2000, p30, cited in Dieke, 2000). Over the last two deca...

Author: Sarah JR Ryu 

Year: 2005 

376 Think Tank VI Corporate Social Responsibility or Government Interven... file 9264 Oct 13, 2013

Implicit in notions of sustainable development is an holistic triple bottom line approach that seeks to preserve essential ecological processes, protect human heritage and biodiversity and foster inter and intra-generational equity whilst r...

Author: David Wood & Jack Carlsen 

Year: 2006 

375 Think Tank VI Corporate Social Responsibility and Travel & Tourism B... file 5477 Oct 13, 2013

This paper discusses some economic, social, and environmental “hard issues” for the travel and tourism (T&T) industry with the aim of shedding some light on little discussed aspects of industry corporate social responsibility (CSR) with ...

Author: David Stipanuk 

Year: 2006 

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