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RESOURCES


RESOURCES: PAPERS & PRESENTATIONS

Author : Toney K. Thomas
School/Work Place : Taylor's University, Malaysia
Contact : tonythomas@taylors.edu.my
Year : 2013

Destination performance evaluation has become an increasingly important task for effective destination management and sustainable destination development. However, it is a complex task due to the inclusion of diverse subsectors, business components and performance elements. Measuring tourist satisfaction considering different satisfaction components is an integral part of measuring destination performance in a consumer’s point of view. Hence, this study attempts to propose a new performance evaluation model for Tourist Satisfaction Index (TSI) for measuring destination performance. The model is tested in the state of Kerala in South India to measure the performance of tourist destination. Confirmatory factor analysis using Structural Equation Modeling is used to test the model. The results reveal that the proposed model fits in measuring tourist satisfaction and hence the model can be used as an Index Core Components (ICC) for destination performance evaluation for internal destination benchmarking.


List of Articles
No. Subject Viewssort Date
26 Think Tank X Knowledge Economies, Knowledge Making, Complexity Theo... file 3501 Oct 13, 2013

This paper narrates processes associated with the development of microtourism enterprises as one part of a broader organically determined sustainable development agenda in a north eastern coastal village in Bali. The paper’s narrative is co...

Author: Gayle Jennings 

Year: 2010 

25 Think Tank IX Ethical Confusion and Confusion of Ethics: Unpacking t... file 3736 Oct 13, 2013

For many decades authors (see Sontag, 1976, Baederholt, 2006, Chalfern, 1979, Crang, 1997) have recognised the fundamental role of photography within tourism. Many such as Urry (1999, 2002), Crouch (2000, 2002) and Crouch & Lubbren (200...

Author: Caroline Scarles 

Year: 2009 

24 Think Tank VII Outfitting and Guiding as Sustainable Tourism file 4157 Oct 13, 2013

The antecedents of the modern outfitter are numerous and varied, reaching far back into mythology, allegoric literature, history, and geographic exploration. Throughout history, guides have played two distinct roles, the pathfinder and the m...

Author: Norma Nickerson 

Year: 2007 

23 Think Tank XII Tourist Cards - Experiences with Soft Mobility in Germ... file 4270 Nov 06, 2013

An increasing number of destinations face the negative sides of tourism transport. Especially, the motorized (individual) traffic can cause ecological problems due to a risen traffic volume, noise and air pollution or its negative effects on...

Author: Dorothea Dürkop & Sven Gross 

Year: 2012 

22 Think Tank XII Identifying Issues with Tourist Wayfinding: A Collabor... file 4483 Nov 06, 2013

This paper reports on a study that was conducted in conjunction with Destination NSW, the government tourism authority for the state of New South Wales in Australia. The purpose of the study was to examine tourist wayfinding behaviour in Syd...

Author: Tony Griffin & Deborah Edwards 

Year: 2012 

21 Think Tank XV Social Representations of Tourist Selfies: New Challen... file 5227 Jul 27, 2015

A number of recent incidents have focussed media attention on the phenomenon of tourist selfies, described their negative consequences for tourist destinations and identified a number of challenges for tourist site managers. This paper repor...

Author: John Pearce & Gianna Moscardo 

Year: 2015 

20 Think Tank XIII City Slicker to Roo Carer: The Journey of a Wildlife V... file 5289 Nov 06, 2013

The level of interest and participation in voluntourism has progressively become a major sector in contemporary tourism. The notion of combining a novel and pleasurable tourism experience with the fulfillment of contributing a worthwhile cau...

Author: Eunice Tan 

Year: 2013 

19 Think Tank XV Environmental beliefs and feelings toward nature among... file 5564 Jul 27, 2015

Tourists are often depicted as irresponsible consumers, with mass tourism being linked to extensive consumerism in society (Sharpley, 2012; Singh, 2012)and tourists as consumers are part of the “culture-ideology of consumerism” (Higgins-Desb...

Author: Elizabeth Ann Kruger 

Year: 2015 

18 Think Tank V Analysing the Risk of Drowning at Surf Beaches file 5706 Oct 13, 2013

Surf beach drowning is an example of a tourist injury problem in Australia. In this paper, a process is outlined to identify and tease out the roles and relationships among causal risk factors, markers of risk, and components of risk exposur...

Author: Damian Morgan 

Year: 2005 

17 Think Tank V Framing Tourist Risk in UK Press Accounts of Hurricane... file 6097 Oct 13, 2013

This paper examines the coverage of Hurricane Ivan in the Caribbean published in selected leading UK newspapers in September 2004. Quantitative textual analysis have been utilised in this study to determine the main sources of information on...

Author: Marcella Daye 

Year: 2005 

16 Think Tank XII Controlling and Influencing Visitor Flow as a Basis fo... file 6099 Nov 06, 2013

Sustainable tourism at a destination is dependent on the maintenance and good management of its attractive assets. In non-urban areas, the assets will primarily be geological, natural and/or cultural, frequently of a sensitive nature, liable...

Author: David Ward-Perkins & Frédéric Dimanche 

Year: 2012 

15 Think Tank XII Intersecting Mobilities: Tourists with Vision Impairme... file 6700 Nov 06, 2013

While there has been a developing interest in mobilities amongst tourism scholars, the notion of immobilities has often been ignored. Yet, there are many people who do not participate in tourism or, if they do, only experience partial mobili...

Author: Jennifer Small 

Year: 2012 

14 Think Tank VIII Emerging Green Tourists: Their Behaviours and Attitudes file 6939 Oct 13, 2013

The concerns are varied and are not necessarily important to all tourists and the influence they have on sustaining the industry is unknown. For years the tourism industry has used a number of mechanisms in an attempt to green operators. The...

Author: Sue Bergin-Seers & Judith Mair 

Year: 2008 

13 Think Tank VIII Linking Tourist Satisfaction to Happiness and Quality ... file 7206 Oct 13, 2013

Dominant tourist satisfaction measures, typically tied to service quality, have recently received much criticism by senior tourism academics (Ryan, 1995; Kozak, 2001; Pearce, 2005). These prominent tourism scholars commonly refer to very sim...

Author: Sebastian Filep 

Year: 2008 

» Think Tank XIII Modeling the Index Components of Tourist Satisfaction ... file 8928 Nov 06, 2013

Destination performance evaluation has become an increasingly important task for effective destination management and sustainable destination development. However, it is a complex task due to the inclusion of diverse subsectors, business com...

Author: Toney K. Thomas 

Year: 2013 

11 Think Tank VII Volunteer Tourism: Sustainable Innovation in Tourism, ... file 9021 Oct 13, 2013

This is a study of the relationships between two volunteer tourism host communities and the volunteer tourists who visit them. One is a declining rural community located in the Appalachian mountains of the United States. The other is in a ra...

Author: Nancy McGehee 

Year: 2007 

10 Think Tank XIV A Multidisciplinary Approach to the Study of Sustainab... file 9038 Jun 26, 2014

Emerging tourist destinations can challenge ecological, economic, social, and quality of life barriers. These issues draw attention towards the consequences of increasing complexity that are often found as a tourist marketing system grows an...

Author: Sarah Duffy & Larry Dwyer 

Year: 2014 

OPA: 2014 Outstanding Paper Award Winner 

9 Think Tank VIII Sustaining through Gastronomy: The Case of Slow Food M... file 9298 Oct 13, 2013

This paper is conducted within the interpretive paradigm, using subjectivist, non-positivist, qualitative approach to research started out of writer’s personal motivation after being exposed to a couple of Slow Food conviviums in the recent ...

Author: Miha Bratec 

Year: 2008 

8 Think Tank VIII Shared Playgrounds: Contrasting Visitor Perspectives o... file 9340 Oct 13, 2013

Tourism is forming an increasingly significant component of the social and economic fabric of many major cities around the world. The quality of life for the residents of a city can be both degraded and enhanced by tourism and its associated...

Author: Tony Griffin, Deborah Edwards, Katie Schlenker & Bruce Hayllar 

Year: 2008 

7 Think Tank XII Destination Governance and Tourist Mobilities: New Par... file 9756 Nov 06, 2013

Resort communities are complex systems where destination governance has become increasingly challenged by new mobilities of capital, finance, labor, communication, transportation, leisure and tourism. Popular destinations like the coastal co...

Author: Dianne Dredge & Tazim Jamal 

Year: 2012 

AAA