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Author : Nina Mistilis & Pauline Sheldon
School/Work Place : University of New South Wales, Austalia (Nina Mistilis), University of Hawaii, USA (Pauline Sheldon)
Contact : n.mistilis@unsw.edu.au, psheldon@hawaii.edu
Year : 2005

Tourism is especially vulnerable to disasters and, being fragmented, often its response is difficult to initiate and coordinate. It is also information intensive and when in chaos its information needs are exacerbated. The paper aims to develop a knowledge management system for disasters in a tourist destination in terms of a knowledge framework for tourism disaster management at the public sector level. Knowledge is a powerful resource to help governments, organisations and communities prevent, mitigate, plan for and recover from disasters and crises. Destinations need knowledge in the three stages of disaster management – pre disaster prevention and planning, disaster situation management and post disaster phases of resolution and return to normality. The paper creates a tourism destination’s public sector model of a knowledge management system for the first two stages of preventative planning and management of disasters – knowledge framework for disaster management in a learning destination. It includes recommendations about the various types of knowledge and information needed and the specifics of the information system architecture.


List of Articles
No. Subject Viewssort Date
» Think Tank V Knowledge Management for Tourism Crises and Disasters file 12962 Oct 13, 2013

Tourism is especially vulnerable to disasters and, being fragmented, often its response is difficult to initiate and coordinate. It is also information intensive and when in chaos its information needs are exacerbated. The paper aims to deve...

Author: Nina Mistilis & Pauline Sheldon 

Year: 2005 

3 Think Tank V Understanding Tourism Crisis: Case Study of Bali and P... file 10462 Oct 13, 2013

In an era of considerable disaster and uncertainty, many destinations have been made alarmingly aware of the fickle nature of tourism. While peak industry bodies, academics and professionals advocate the introduction of risk/crisis managemen...

Author: Yetta Gurtner 

Year: 2005 

2 Think Tank V Using Theories of Stigma Management and Impression Man... file 6290 Oct 13, 2013

Researchers have noted that impression management is key to tourism crisis management planning and recovery (Ritchie et al., 2003:201); indeed, some have suggested that “crisis management is as much about dealing with human perceptions about...

Author: Bonalyn Nelson 

Year: 2005 

1 Think Tank V Managing of Public Risks in Tourism: Towards Sustainab... file 4198 Oct 13, 2013

How to manage risks that endanger development of tourism but that are caused by tourism itself? An industry-based model is presented as an analytic tool and adapted to the situation in tourism. It is argued that development of tourism lacks ...

Author: Yoram Krozer & Else Redzepovic 

Year: 2005 

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