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RESOURCES: PAPERS & PRESENTATIONS

Author : Julia Albrecht
School/Work Place : Victoria University of Wellington, New Zealand
Contact : julia.albrecht@vuw.ac.nz
Year : 2012

This paper proposes the use of micro-mobility patterns and service blueprints in visitor management planning. Using a nature-based conservation area and visitor attraction in Wellington, New Zealand, as a case study, micro-mobility patterns of individual visitors are mapped onto the visitor and service experiences. It is argued that an investigation and understanding of micro-mobilities of visitors within an attraction as well as an investigation of the service experience can provide important input into visitor management planning. The paper thus explores implications for visitor management planning at the case study attraction before considering possible implications for other visitor attractions.


List of Articles
No. Subject Viewssort Date
3 Think Tank XII Identifying Issues with Tourist Wayfinding: A Collabor... file 3431 Nov 06, 2013

This paper reports on a study that was conducted in conjunction with Destination NSW, the government tourism authority for the state of New South Wales in Australia. The purpose of the study was to examine tourist wayfinding behaviour in Syd...

Author: Tony Griffin & Deborah Edwards 

Year: 2012 

2 Think Tank XII Civic Tourism, Environmental Art and Tourism Mobility:... file 4732 Nov 06, 2013

For several decades the artists Christo and Jeanne-Claude have created and installed art all over the world. Their art projects are large scale, temporary, and outdoor-environment inspired, and usually involve woven fabric that is suspended ...

Author: Diane Gaede & James Gould 

Year: 2012 

» Think Tank XII Micro-Mobility Patterns and Service Blueprints as Foun... file 7961 Nov 06, 2013

This paper proposes the use of micro-mobility patterns and service blueprints in visitor management planning. Using a nature-based conservation area and visitor attraction in Wellington, New Zealand, as a case study, micro-mobility patterns ...

Author: Julia Albrecht 

Year: 2012 

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