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RESOURCES


RESOURCES: PAPERS & PRESENTATIONS

Author : Stuart E. Levy & Sun-Young Park
School/Work Place : George Washington University, USA
Contact : slevy@gwu.edu, sypark5@usfca.edu
Year : 2011

In recent years, hotel companies have recognized the importance of engaging in responsible business practices as they relate to stakeholders including employees, guests, and the communities in which their properties are located. Accordingly, many of these corporate social responsibility (CSR) initiatives (e.g., towel recycle and reuse programs, employee diversity training) have been widely implemented and are now commonly found throughout the industry. However, hospitality firms that continue to focus solely on mainstream CSR activities may no longer derive a high level of benefit of engaging in CSR efforts, which have traditionally included guest satisfaction, brand preference, positive brand reputation, and increased employee commitment (Bader 2005; Butler 2008; Mensah 2007). At worst, firms may be accused of "greenwashing" if their green practices remain outdated (El Dief and Font 2010).

Innovation practices and research related to hotels have mainly focused on technological and service innovations (Orfila-Sintes et al., 2004; Tseng et al., 2008), with scant attention paid to CSR innovations. Although it is assumed that hospitality firms benefit from continuous innovation in the CSR arena, no prior research has examined the value of CSR innovation from a management perspective. Therefore, the objective of this research is threefold: 1) develop a comprehensive list and categorization of new generation CSR innovations (which we call, "CSR 2.0"); 2) analyze differences between "traditional" and "innovative" CSR activities on key stakeholder outcomes; and 3) compare managerial perspectives in the lodging industry between U.S. east and west coast respondents. All of these research objectives will add to academic and practitioner understanding of sustainability in the hospitality and tourism industries.


List of Articles
No. Subject Views Datesort
254 Think Tank XIV Tourism Concessions in National Parks: Neo-liberal Too... file 4803 Jun 26, 2014

For the tourism sector the government aims to “Grow the number of new business opportunities on public conservation land in order to deliver increased economic prosperity and conservation gain” (New Zealand Government, 2012: 23). In relation...

Author: Valentina Dinica 

Year: 2014 

253 Think Tank XIV The Prospects for Sustainable Tourism in Vanuatu in th... file 3293 Jun 26, 2014

This paper explores the feasibility for Vanuatu of implementing several key international recommendations for policy-makers for the sustainable development (SD) of national tourism sectors (UNEP-WTO, 2005). It shows that the remarkable fragm...

Author: Valentina Dinica 

Year: 2014 

252 Think Tank XIV Stakeholder Collaboration and Contestation in Tourism ... file 3348 Jun 26, 2014

Since Timor-Leste gained its independence in 2002, tourism has been promoted by both government and NGOs as a means to create jobs, build businesses, create income for national and local economics and improve regional economic imbalances (Ti...

Author: Sara Currie & Lindsay Turner 

Year: 2014 

251 Think Tank XIV The Bukit Jalil Legacy: Local Residents' Perceptions o... file 5684 Jun 26, 2014

This paper explores local population’s perceptions of the development of the Bukit Jalil area after the 1998 Kuala Lumpur Commonwealth Games. The work on which this study is based is important because it provides a fundamental insight for th...

Author: Rui Qi Chong & Paolo Mura 

Year: 2014 

250 Think Tank XIV Psychological Empowerment as Good Policy for Governanc... file 5264 Jun 26, 2014

The purpose of this paper is to discuss the potential impact psychological empowerment can have on sustainable tourism policy objectives, including improving resident attitudes toward tourism, enhancing destination competitiveness, and maint...

Author: B. Bynum Boley & Nancy Gard McGehee 

Year: 2014 

249 Think Tank XIV The Emergence of Cross-border Governance Structures: t... file 5256 Jun 26, 2014

It is well recognized that the local borders of a tourism destination are not easy to delineate as they are constantly changing through complex practices and discourses due to historical, political, and economic factors. In fact, recent stud...

Author: Dani Blasco, Jaume Guia & Lluís Prats 

Year: 2014 

248 Think Tank XIV Exploring Youth Perspectives on Quality of Life and To... file 2713 Jun 26, 2014

The concept of Quality of Life (QoL) is implicit in conceptualisations of tourism, especially those used to develop and guide tourism policy and planning. At the individual level it is assumed that travel offers a number of different ways to...

Author: Anna Blackman, Gianna Moscardo, Andrea Schurmann & Laurie Murphy 

Year: 2014 

247 Think Tank XI Broad Street Regeneration Initiative: Practical Sustai... file 16474 Dec 19, 2013

Professors of tourism management teach principles of sustainable tourism to students in the classroom. Practitioners teach by implementing sustainable tourism principles in community. The Blackstone Valley Tourism Council (Tourism Council) i...

Author: Robert Billington, Natalie Carter, Caitlin Amos & Myles Ellison 

Year: 2011 

246 Think Tank IX Malay Small Family Business Values file 7736 Dec 19, 2013

In Malaysia approximately 90% of the businesses are categorized as small and medium enterprises (SMEs). The majority of these small businesses are family owned and make a significant contribution to Malaysian Gross Domestic Product. The prev...

Author: Askiah Jamaluddin & Jack Carlsen 

Year: 2009 

245 Think Tank VIII Community Actions to Engage Local Residents in Tourism... file 7777 Dec 19, 2013

This paper explores the residents’ knowledge of community actions to engage local members in tourism planning and development in the King Cobra Village of Thailand. The degree of participatory ability which is associated with the public atti...

Author: Kitsada Tungchawal 

Year: 2008 

244 Think Tank V Managing Risk and Crisis for Sustainable Tourism: Rese... file 5908 Dec 14, 2013

Many tourism professionals are afraid to speak about terms such as tourism security and tourism safety. There is a common feeling among tourism and travel professionals that these terms will frighten customers and that the less said the bett...

Author: Peter E. Tarlow 

Year: 2005 

OPA: Keynote Speech 

243 Think Tank V Ideas for A(u)ction: Tourism Risk Management file 8173 Dec 14, 2013

As a contribution to BEST Education Network ThinkTank V, Managing Riskand Crisis for Sustainable Tourism, the following paper has been prepared in two parts. The first part of the paper focuses on the idea that an appropriate model can be de...

Author: Scott K. Cunliffe 

Year: 2005 

OPA: Keynote Speech 

242 Think Tank IV Environmental Training and Measures at Scandic Hotels,... file 5652 Dec 01, 2013

Hotels are traditionally geared towards providing a high-level of comfort and entertainment, as well as a broad spectrum of services, often without giving much concern to associated environmental or socio-economic impacts. Hotel companies ty...

Author: Paulina Bohdanowicz, Branko Simanic & Ivo Martinac 

Year: 2004 

OPA: 2004 Outstanding Paper Award Winner 

241 OPA award Environmental Training and Measures at Scandic Hotels,... file 8012 Dec 01, 2013

Hotels are traditionally geared towards providing a high-level of comfort and entertainment, as well as a broad spectrum of services, often without giving much concern to associated environmental or socio-economic impacts. Hotel companies ty...

Author: Paulina Bohdanowicz, Branko Simanic & Ivo Martinac 

Year: 2004 

OPA: 2004 Outstanding Paper Award Winner 

240 Think Tank XIII Assessing Community Quality of Life in the Context of ... file 4296 Nov 06, 2013

One of major purposes of tourism development in a destination is to improve the quality of life (QOL) of host community. In the tourism literature, resident QOL has been discussed in the research of resident attitudes toward tourism. However...

Author: Chia-Pin Simo Yu, Shu Tian Cole & H. Charles Chancellor 

Year: 2013 

239 Think Tank XIII Understanding Sense of Place in Tourism Development: T... file 6424 Nov 06, 2013

This paper introduces the rationale for a study which explores the relationship between sense of place and sustainability at Tunku Abdul Rahman National Park (TARP), Sabah. Sense of place encompasses an understanding of the meaning bestowed ...

Author: Paulin Wong Poh Lin & Balvinder Kaur Kler 

Year: 2013 

238 Think Tank XIII Striving for Environmental Sustainability through Soci... file 6024 Nov 06, 2013

The question how native societies cope with the increasing pressure of global values, such as sustainability, westernization and democratic institutions has been asked in the last decades (Smith, 1989; Honey, 1999; Nash, 2001; Honey, 2008). ...

Author: Peter Varga 

Year: 2013 

237 Think Tank XIII Modeling the Index Components of Tourist Satisfaction ... file 5335 Nov 06, 2013

Destination performance evaluation has become an increasingly important task for effective destination management and sustainable destination development. However, it is a complex task due to the inclusion of diverse subsectors, business com...

Author: Toney K. Thomas 

Year: 2013 

236 Think Tank XIII Sustainable Tourism in Kerala - Chances for Local Comm... file 9117 Nov 06, 2013

The Indian state Kerala is positioned by Kerala Tourism as a sustainable tourism destination for domestic and foreign markets (cf. Jean-Francois 2011). Indeed sustainable tourism projects take place and are conducted either by NGOs like Kaba...

Author: Tatjana Thimm 

Year: 2013 

235 Think Tank XIII City Slicker to Roo Carer: The Journey of a Wildlife V... file 3998 Nov 06, 2013

The level of interest and participation in voluntourism has progressively become a major sector in contemporary tourism. The notion of combining a novel and pleasurable tourism experience with the fulfillment of contributing a worthwhile cau...

Author: Eunice Tan 

Year: 2013 

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