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RESOURCES: PAPERS & PRESENTATIONS

List of Articles
No. Subject Views Datesort
61 Think Tank IV The Benefits of Visitor and Non-Visitor Research in th... file 4213 Oct 13, 2013

Our premise in this paper is that if sustainable tourism development and management is to meet the needs of both the present and the future then it is equally important to prioritise research on those who visit tourism destinations (and incl...

Author: Pat Sterry & Debra Leighton 

Year: 2004 

60 Think Tank IV Impediments to Sustainable Service Quality in Luxury H... file 15899 Oct 13, 2013

In order for tourism to be sustainable in the long term, there must be continued viability of tourism related entities (Tesone 2004), that is business operations must be sustainable. Hotels are major tourism entities and play an important ro...

Author: Rayka Presbury 

Year: 2004 

59 Think Tank V Communicating with Visitors During and After a Natural... file 2961 Oct 13, 2013

Tourism is often a significant component of a region or country’s economic, social, cultural and environmental well-being and a natural disaster such as a hurricane, tsunami, landslide, flood or bushfire may cause a range of impacts on the d...

Author: E. Kate Armstrong 

Year: 2005 

58 Think Tank V Knowledge Management for Tourism Crises and Disasters file 12940 Oct 13, 2013

Tourism is especially vulnerable to disasters and, being fragmented, often its response is difficult to initiate and coordinate. It is also information intensive and when in chaos its information needs are exacerbated. The paper aims to deve...

Author: Nina Mistilis & Pauline Sheldon 

Year: 2005 

57 Think Tank V Using Theories of Stigma Management and Impression Man... file 6285 Oct 13, 2013

Researchers have noted that impression management is key to tourism crisis management planning and recovery (Ritchie et al., 2003:201); indeed, some have suggested that “crisis management is as much about dealing with human perceptions about...

Author: Bonalyn Nelson 

Year: 2005 

56 Think Tank V Managing of Public Risks in Tourism: Towards Sustainab... file 4189 Oct 13, 2013

How to manage risks that endanger development of tourism but that are caused by tourism itself? An industry-based model is presented as an analytic tool and adapted to the situation in tourism. It is argued that development of tourism lacks ...

Author: Yoram Krozer & Else Redzepovic 

Year: 2005 

55 Think Tank V Framing Tourist Risk in UK Press Accounts of Hurricane... file 4906 Oct 13, 2013

This paper examines the coverage of Hurricane Ivan in the Caribbean published in selected leading UK newspapers in September 2004. Quantitative textual analysis have been utilised in this study to determine the main sources of information on...

Author: Marcella Daye 

Year: 2005 

54 Think Tank VI Service Learning in Tourism Educational Programs – A S... file 4243 Oct 13, 2013

A problem in developing new tourism markets remains how to resource them from an existing employment base. Key questions arising are: Do current tourism enterprises have the existing skills to move into these new markets for sustainable tour...

Author: Susan Anita Briggs 

Year: 2006 

53 Think Tank VI Stakeholder involvement, culture and accountability in... file 7237 Oct 13, 2013

Following its historical rise and fall, America’s first industrialized polluted landscape garnered federal and local support to remedy its near destruction. Today, the Blackstone Valley is a pragmatic example of translating theory into pract...

Author: Robert Billington, Veronica Cadoppi & Natalie Carter 

Year: 2006 

OPA: 2006 Outstanding Paper Award Winner 

52 OPA award Stakeholder involvement, culture and accountability in... file 7682 Oct 13, 2013

Following its historical rise and fall, America’s first industrialized polluted landscape garnered federal and local support to remedy its near destruction. Today, the Blackstone Valley is a pragmatic example of translating theory into pract...

Author: Robert Billington, Veronica Cadoppi & Natalie Carter 

Year: 2006 

OPA: 2006 Outstanding Paper Award Winner 

51 Think Tank VII Barriers to Innovation in Hospitality Provision: Towar... file 9150 Oct 13, 2013

Recent challenges within the hospitality industry highlight a critical need for research and innovation to inform management practice. Surprisingly, however, a comprehensive review of literature has found that innovation research within the...

Author: Conrad Lashley & Barry O'Mahony 

Year: 2007 

50 Think Tank VII Rural Adventure Tourism and Social Entrepreneurship file 4813 Oct 13, 2013

The intent of this research is to provide a comparative analysis of several innovative social entrepreneurial businesses operating within the realm of rural adventure tourism. This qualitative, case-based research explores six companies, wh...

Author: Christina Heyniger & Kristin Lamoureaux 

Year: 2007 

49 Think Tank VII The Community of Communicators and the Communication o... file 10519 Oct 13, 2013

In spite of the trend towards business as a key element in society and tourism, governments still play an important role in the sustainable development debate. Like any social institution, governments and related organizations do not always ...

Author: Keith Henning 

Year: 2007 

48 Think Tank VII Destination and Enterprise Management for a Tourism Fu... file 7759 Oct 13, 2013

A key element of a successful tourism industry is the ability to recognize and deal with change across a wide range of key factors and the way they interact. Key drivers of global change can be classified as Economic, Social, Political, Tec...

Author: Larry Dwyer, Deborah Edwards, Nina Mistilis, & Carolina Roman 

Year: 2007 

47 Think Tank VII The Practical Application of Sustainable Tourism Devel... file 6824 Oct 13, 2013

The internationally acclaimed Blackstone Valley Tourism Council continues to create a sustainable visitor destination using whole place-making techniques. Under its auspices, the Sustainable Tourism Planning and Development Laboratory share...

Author: Robert Billington, Natalie Carter & Lilly Kayamba 

Year: 2007 

46 Think Tank VIII Tourism for Marginal Groups: Tourism as a Livelihood S... file 2297 Oct 13, 2013

Since the report of the Brundtland Commission was published 1987 (WCED 1987), sustainable development has been incorporated into the policies of many international organizations and the legislation of jurisdictions throughout the world. Nev...

Author: Teresa C.H. Tao & Geoffrey Wall 

Year: 2008 

45 Think Tank VIII Managing Work/Life Balance Issues: An Examination of H... file 2966 Oct 13, 2013

The purpose of this study was to identify international human resource management best practice with regard to work/life balance policies and practices within an international hotel in Auckland, New Zealand. The methodology included an anal...

Author: Elizabeth Roberts, David Williamson & Carmen Cox 

Year: 2008 

44 Think Tank VIII Moving from Destination Marketing to Destination Manag... file 70625 Oct 13, 2013

This paper provides a case study of how a tourism organisation has interpreted the change from a ‘marketing’ to a ‘management’ approach in destination development. It begins by looking at what the literature has said about destination manag...

Author: David Foster 

Year: 2008 

43 Think Tank VIII Environmental Education and Ecotourism: A Case Study o... file 8734 Oct 13, 2013

In this paper we take the standpoint that environmental education and ecotourism are highly related and depend on each other, and that ecotourism cannot be achieved without proper environmental education. Furthermore, in order to achieve qu...

Author: Mojca Arsenijevic & Marko Bohanec 

Year: 2008 

42 Think Tank VIII Responding to Climate Change in Australian Resort Hote... file 6383 Oct 13, 2013

Extensive infrastructure and client expectations of luxury will mean that their carbon footprint and water usage is likely to exceed significantly that of average urban households. Often located in coastal or riverine settings, they are vuln...

Author: Charles Arcodia & Chantal Dickson 

Year: 2008 

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