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RESOURCES: PAPERS & PRESENTATIONS

Author : Bonalyn Nelson
School/Work Place : St. Michael’s College Vermont, USA
Contact : bnelsen@smcvt.edu
Year : 2005

Researchers have noted that impression management is key to tourism crisis management planning and recovery (Ritchie et al., 2003:201); indeed, some have suggested that “crisis management is as much about dealing with human perceptions about the crisis as it is about physically resolving the crisis situation” (Heath 1998:26). Yet few studies have examined remedial strategies from a sociological perspective. The tourism literature is crowded with case studies describing responses to different types of tourism crises and disasters 1 . But these writings seldom explain how specific strategies manage—or fail to manage—external audiences’ 2 impressions of a destination’s image. When the effectiveness of strategies is evaluated (and it often is not) researchers rely on changes in indirect measures such as tourism arrivals, occupancy rates, or employment statistics for tourism employees—an approach that draws attention from how strategies work at the perceptual and affective level. This practice obviously assumes that strategies are effective, but the basis for this assumption remains implicit.


List of Articles
No. Subject Views Date
5 Think Tank V Crisis Communications and Tourism Recovery Strategies ... file 5357 Oct 13, 2013

This paper describes the application of lessons and processes gleaned from previous crises and disasters to the tourism recovery process for the Maldives following the tsunami of December 26 th , 2004. An assessment of existing literature as...

Author: Jack Carlsen 

Year: 2005 

OPA: 2005 Outstanding Paper Award Winner 

» Think Tank V Using Theories of Stigma Management and Impression Man... file 6258 Oct 13, 2013

Researchers have noted that impression management is key to tourism crisis management planning and recovery (Ritchie et al., 2003:201); indeed, some have suggested that “crisis management is as much about dealing with human perceptions about...

Author: Bonalyn Nelson 

Year: 2005 

3 Think Tank V Understanding Tourism Crisis: Case Study of Bali and P... file 10441 Oct 13, 2013

In an era of considerable disaster and uncertainty, many destinations have been made alarmingly aware of the fickle nature of tourism. While peak industry bodies, academics and professionals advocate the introduction of risk/crisis managemen...

Author: Yetta Gurtner 

Year: 2005 

2 OPA award Crisis Communications and Tourism Recovery Strategies ... file 7241 Oct 13, 2013

This paper describes the application of lessons and processes gleaned from previous crises and disasters to the tourism recovery process for the Maldives following the tsunami of December 26 th , 2004. An assessment of existing literature as...

Author: Jack Carlsen 

Year: 2005 

OPA: 2005 Outstanding Paper Award Winner 

1 Think Tank V Communicating with Visitors During and After a Natural... file 2934 Oct 13, 2013

Tourism is often a significant component of a region or country’s economic, social, cultural and environmental well-being and a natural disaster such as a hurricane, tsunami, landslide, flood or bushfire may cause a range of impacts on the d...

Author: E. Kate Armstrong 

Year: 2005 

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