Resources

RESOURCES


RESOURCES: PAPERS & PRESENTATIONS

Author : Toney K. Thomas
School/Work Place : Taylor's University, Malaysia
Contact : tonythomas@taylors.edu.my
Year : 2013

Destination performance evaluation has become an increasingly important task for effective destination management and sustainable destination development. However, it is a complex task due to the inclusion of diverse subsectors, business components and performance elements. Measuring tourist satisfaction considering different satisfaction components is an integral part of measuring destination performance in a consumer’s point of view. Hence, this study attempts to propose a new performance evaluation model for Tourist Satisfaction Index (TSI) for measuring destination performance. The model is tested in the state of Kerala in South India to measure the performance of tourist destination. Confirmatory factor analysis using Structural Equation Modeling is used to test the model. The results reveal that the proposed model fits in measuring tourist satisfaction and hence the model can be used as an Index Core Components (ICC) for destination performance evaluation for internal destination benchmarking.


List of Articles
No. Subject Views Datesort
1 Think Tank IV The Benefits of Visitor and Non-Visitor Research in th... file 4213 Oct 13, 2013

Our premise in this paper is that if sustainable tourism development and management is to meet the needs of both the present and the future then it is equally important to prioritise research on those who visit tourism destinations (and incl...

Author: Pat Sterry & Debra Leighton 

Year: 2004 

AAA