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RESOURCES: PAPERS & PRESENTATIONS

Author : Boopendra Seetanah & Viraiyan Teeroovengadum & Kesseven Padachi
School/Work Place : University of Mauritius | University of Technology, Mauritius
Contact : b.seetanah@uom.a.mu
Year : 2017

Loyalty of customers is recognized as a key ingredient for the success of organisations. A 5% increase in customer retention has been linked to 85% increase in profits (Reichfield and Sasser, 1990). As noted by Assael (1984), long term organizational success does not depend on first time purchase but rather on repurchase. The same principles have been found to apply at destination level (Oppermann, 2000). With increasing recognition of the importance of destination loyalty, studies in tourism and hospitality have given more and more consideration to this concept during the last years (Gursoy, Chen and Chi, 2014; Hultman, Skarmeas, Oghaziand Beheshti, 2015; Sun, Chi and Zu, 2013; Zhang, Fu, Cai and Lu, 2014). According to Chen and Phou. (2013, p.270) “destination loyalty has become a critical part of destination marketing and management research, due to increasing competition and the recognition of the importance of loyal visitors”. Undeniably, gaining a better understanding of destination loyalty, so as to enhance it, depends on knowledge about its determinants.

Seetanah, Teeroovengadum, Padachi, Travelers Satisfaction with Dimensions of Tourist Tertiary Support Services and its Effect on Destination Loyalty PP.pdf

Seetanah, Teeroovengadum, Padachi, Travelers Satisfaction with Dimensions of Tourist Tertiary Support Services and its Effect on Destination Loyalty.pdf


List of Articles
No. Subject Views Datesort
7 Think Tank XVII Product innovation in route-based tourism: Interactive... file 68166 Aug 17, 2017

Route-based tourism on walking, hiking and cycling routes is experiencing resurgence throughout the world (Collins-Kreiner, 2010) and can be a driver of sustainable development, particularly for remote areas (Briedenhann & Wickens, 2004;...

Author: Anna Scuttari & Isidoro De Bortoli & Harald Pechlaner & Hannes Riegler 

Year: 2017 

6 Think Tank XVII A meta-analysis of the tourism and economic growth nexus file 1841 Aug 17, 2017

The existing literature is fraught with empirical studies delineating the impact of the tourism sector on economic growth. However, the results are at best inconclusive. In this regard, the aim of the present study is to investigate the unde...

Author: Boopendra Seetanah & Robin Nunkoo & Raja Vinesh Sannassee & Paul Georges Warren Moraghen & Zameelah Rifkha Khan Jaffur 

Year: 2017 

» Think Tank XVII Travelers Satisfaction with Dimensions of Tourist Tert... file 2279 Aug 17, 2017

Loyalty of customers is recognized as a key ingredient for the success of organisations. A 5% increase in customer retention has been linked to 85% increase in profits (Reichfield and Sasser, 1990). As noted by Assael (1984), long term organ...

Author: Boopendra Seetanah & Viraiyan Teeroovengadum & Kesseven Padachi 

Year: 2017 

4 Think Tank XVII Sustainable tourism certification in the hotel sector ... file 3722 Aug 17, 2017

This paper presents research commissioned by the African Development Bank (AfDB)’s African Natural Resources Center (ANRC), that aimed to to identify and summarise existing monitoring data being gathered by national tourism authorities and i...

Author: Anna Spenceley 

Year: 2017 

3 Think Tank XVII E-Mobility as an Innovation for a Sustainable Destinat... file 1968 Aug 17, 2017

The project "E-Destination” funded by Internationale Bodenseehochschule (IBH) aims to show whether and in what form electro-mobility can play a bigger role regarding tourism in the rural region of Lake Constance (in German: Bodensee), Baden-...

Author: Tatjana Thimm 

Year: 2017 

2 Think Tank XVII Overtourism. An analysis of contextual factors contrib... file 18548 Aug 17, 2017

Tourism is a rapidly growing industry and has far-reaching economic, social and environmental impact. The rapid growth of tourism is a challenge for many destinations. But growth in tourist numbers is not the only reason for the many problem...

Author: Fabian Weber 

Year: 2017 

1 Think Tank XVII Providing sustainable innovations in the hospitality i... file 1754 Aug 17, 2017

Sustainability and eco-friendliness is gaining considerable attention within the hotel industry (Chen, Sloan & Legrand, 2009; Kim & Han, 2010). There has been a growing awareness of the environmental and social influence of hotel ope...

Author: Julia Zimmermann & Matthias Straub 

Year: 2017 

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