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Key words: Customer Experience, Sustainable Marketing, CSR, Communication, Hospitality Management
This paper presents the background thinking to a CRC for Sustainable Tourism project that develops social and socio-economic indicators for tourism communities. The project emanates from the Green Globe 21 Standard that incorporates indicato...
Author: Margaret Deery, Leo Jago & Liz Fredline
Year: 2004
In a context of uncertainty over traveller security, tourism experienced two major crises in 2003- the Iraq War and SARS. While the relative impacts of a complex array of impacts on travel decisionmaking are almost impossible to dissect, thi...
Author: Larry Dwyer, Peter Forsyth & Ray Spurr
Year: 2005
This paper presents research commissioned by the African Development Bank (AfDB)’s African Natural Resources Center (ANRC), that aimed to to identify and summarise existing monitoring data being gathered by national tourism authorities and i...
Author: Anna Spenceley
Year: 2017
The aim of this paper is to highlight the impact of mass-ski tourism on the environment in the Dolomites (Italian Alps), where in winter the principal activities are snow sports. In implementing this development model the Dolomite region has...
Author: Mariangela Franch, Umberto Martini, Pier Luigi Novi Inverardi, Federica Buffa, Pietro Marzani & Maria Della Lucia
OPA: 2004 Runner Up
The concept of Corporate Social Responsibility (CSR) has developed significantly over the last decade and has taken on a myriad of meanings. For many companies, it is a philosophy that helps guide their actions in the external environment. E...
Author: Margaret Deery & Leo Jago
Year: 2006
Cultural tourism is recently receiving increasing attention from southern African countries (The South African National Heritage and Cultural Tourism Strategy, 2012; Van Veuren, 2001). Cultural tourism is promoted as a local development stra...
Author: Haretsebe Manwa, Dudu Boemah & Emile Coetzee
Year: 2015
Achieving sustainability is a challenge for all of society, but one that may prove especially problematic for the business events sector. Tourism in general and the business events industry in particular may be even more susceptible than oth...
Author: Judith Mair & Leo Jago
Year: 2009
Considering the apparent importance of low-cost aviation, and its dramatic development, there is remarkably little research done about its consequences on European mobility. A few studies have mapped the development of networks (cf. Dobruszk...
Author: Jan Henrik Nilsson
Year: 2012
The issue is discussed how authorities of National Parks that aim to preserve biosphere can enlarge income. A review indicates that many Parks generate high income from tourism. A Dutch case illustrates that one can find sustainable innovat...
Author: Yoram Krozer & Else Christensen-Redzepovic
Global tourism is, at least to some extent, based upon to the vast inequalities between wealthy and impoverished (Cole & Morgan 2010, xv). Neglecting, or actively forgetting, the legacy of colonialism and the modern forms of economic and...
Author: Emily Höckert
Year: 2014
The global economic and financial crisis could be seen as old news according to the UNWTO’s data on international tourist arrivals. Europe recorded a solid 5% growth in 2013, and Mediterranean countries performed even better with 6% growth i...
Author: Kir Kuščer & Domen Trobec
This paper looks at the issue of environmental awareness and the related topic of 'ecolabels' in a New Zealand context, adopting a supplier's perspective to gain a greater insight into the attitudes of those managing and providing tourism pr...
Author: Christian Schott
Education is seen as an important way to contribute to development. The World Bank finances educational projects with large amounts of money every year because it is convinced that improving education can help alleviate poverty by raising i...
Author: Kerstin Freudenthaler & Anja Hergesell
Year: 2011
This paper provides a conceptual framework of community- based nature conservation and tourism (CBC-T). The following themes are guiding discussions in this study, i.e.: land rights of local communities in and around protected areas; communi...
Author: Jones Muzirambi & Kevin Mearns
OPA: 2015 Outstanding Paper Award Winner
For tourism development to have sustainable outcomes at the destination level, business operations must be sustainable. Sustainable development for business means adopting strategies and activities that meet the needs of the enterprise and ...
Author: Larry Dwyer, Liz Fredline, Leo Jago & Margaret Deery
Price competitiveness is one of the most important factors in the overall tourism competitiveness of a country or a destination. There is widely accepted evidence that prices are one of the most important factors in decisions about whether, ...
Author: Larry Dwyer & Peter Forsyth
Indigenous communities from around the planet are defining common values in their tourism programs that attract visitors seeking authentic, transformational experiences. The Maori of New Zealand, Aborigines of Australia, Maasai of Kenya, Am...
Author: Ben Sherman
Year: 2010
This paper presents the findings from a Sustainable Tourism Co-operative Research Centre study into the risks associated with the social impacts of tourism on a small community in the Australian state of Tasmania. This state is known for its...
Author: Leo Jago, Margaret Deery & Liz Fredline
This paper discusses three aspects of the interrelationship between tourism and climate change: the perception of the problems related to global warming by tourism professionals, their suggestions concerning possible actions that can be tak...
Author: Xavier Matteucci & Dagmar Lund-Durlacher
Year: 2008
This paper reports on a study that was conducted in conjunction with Destination NSW, the government tourism authority for the state of New South Wales in Australia. The purpose of the study was to examine tourist wayfinding behaviour in Syd...
Author: Tony Griffin & Deborah Edwards