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RESOURCES: PAPERS & PRESENTATIONS

Author : Boopendra Seetanah & Viraiyan Teeroovengadum & Kesseven Padachi
School/Work Place : University of Mauritius | University of Technology, Mauritius
Contact : b.seetanah@uom.a.mu
Year : 2017

Loyalty of customers is recognized as a key ingredient for the success of organisations. A 5% increase in customer retention has been linked to 85% increase in profits (Reichfield and Sasser, 1990). As noted by Assael (1984), long term organizational success does not depend on first time purchase but rather on repurchase. The same principles have been found to apply at destination level (Oppermann, 2000). With increasing recognition of the importance of destination loyalty, studies in tourism and hospitality have given more and more consideration to this concept during the last years (Gursoy, Chen and Chi, 2014; Hultman, Skarmeas, Oghaziand Beheshti, 2015; Sun, Chi and Zu, 2013; Zhang, Fu, Cai and Lu, 2014). According to Chen and Phou. (2013, p.270) “destination loyalty has become a critical part of destination marketing and management research, due to increasing competition and the recognition of the importance of loyal visitors”. Undeniably, gaining a better understanding of destination loyalty, so as to enhance it, depends on knowledge about its determinants.

Seetanah, Teeroovengadum, Padachi, Travelers Satisfaction with Dimensions of Tourist Tertiary Support Services and its Effect on Destination Loyalty PP.pdf

Seetanah, Teeroovengadum, Padachi, Travelers Satisfaction with Dimensions of Tourist Tertiary Support Services and its Effect on Destination Loyalty.pdf


List of Articles
No. Subject Views Date
374 Think Tank XVII Providing sustainable innovations in the hospitality i... file 32 Aug 17, 2017

Sustainability and eco-friendliness is gaining considerable attention within the hotel industry (Chen, Sloan & Legrand, 2009; Kim & Han, 2010). There has been a growing awareness of the environmental and social influence of hotel ope...

Author: Julia Zimmermann & Matthias Straub 

Year: 2017 

373 Think Tank XVII Overtourism. An analysis of contextual factors contrib... file 41 Aug 17, 2017

Tourism is a rapidly growing industry and has far-reaching economic, social and environmental impact. The rapid growth of tourism is a challenge for many destinations. But growth in tourist numbers is not the only reason for the many problem...

Author: Fabian Weber 

Year: 2017 

372 Think Tank XVII E-Mobility as an Innovation for a Sustainable Destinat... file 24 Aug 17, 2017

The project "E-Destination” funded by Internationale Bodenseehochschule (IBH) aims to show whether and in what form electro-mobility can play a bigger role regarding tourism in the rural region of Lake Constance (in German: Bodensee), Baden-...

Author: Tatjana Thimm 

Year: 2017 

371 Think Tank XVII Sustainable tourism certification in the hotel sector ... file 26 Aug 17, 2017

This paper presents research commissioned by the African Development Bank (AfDB)’s African Natural Resources Center (ANRC), that aimed to to identify and summarise existing monitoring data being gathered by national tourism authorities and i...

Author: Anna Spenceley 

Year: 2017 

» Think Tank XVII Travelers Satisfaction with Dimensions of Tourist Tert... file 26 Aug 17, 2017

Loyalty of customers is recognized as a key ingredient for the success of organisations. A 5% increase in customer retention has been linked to 85% increase in profits (Reichfield and Sasser, 1990). As noted by Assael (1984), long term organ...

Author: Boopendra Seetanah & Viraiyan Teeroovengadum & Kesseven Padachi 

Year: 2017 

369 Think Tank XVII A meta-analysis of the tourism and economic growth nexus file 29 Aug 17, 2017

The existing literature is fraught with empirical studies delineating the impact of the tourism sector on economic growth. However, the results are at best inconclusive. In this regard, the aim of the present study is to investigate the unde...

Author: Boopendra Seetanah & Robin Nunkoo & Raja Vinesh Sannassee & Paul Georges Warren Moraghen & Zameelah Rifkha Khan Jaffur 

Year: 2017 

368 Think Tank XVII Product innovation in route-based tourism: Interactive... file 29 Aug 17, 2017

Route-based tourism on walking, hiking and cycling routes is experiencing resurgence throughout the world (Collins-Kreiner, 2010) and can be a driver of sustainable development, particularly for remote areas (Briedenhann & Wickens, 2004;...

Author: Anna Scuttari & Isidoro De Bortoli & Harald Pechlaner & Hannes Riegler 

Year: 2017 

367 Think Tank XVII Reducing economic leakages from tourism: A value chain... file 24 Aug 17, 2017

The research is funded by the Centre for the Development of Enterprise and with the guidance of the International Trade Centre of UNCTAD. The authors would like to thank Pablo LoMoro at the International Trade Centre for his considerable sup...

Author: Andrew Rylance & Anna Spenceley 

Year: 2017 

OPA: 2017 Outstanding Paper Award Winner 

366 Think Tank XVII From Sustainability to Resilience: Understanding Diffe... file 28 Aug 17, 2017

The tourism literature on the relationship between resilience and sustainability is still in its infancy. Some argue that resilience planning has emerged as an alternative to sustainable development to provide new perspectives on socio-ecolo...

Author: Girish Prayag & Caroline Orchiston & Mesbahuddin Chowdhury 

Year: 2017 

365 Think Tank XVII Transit Tours for Airport Passengers – Issues and Chal... file 20 Aug 17, 2017

Since the advent of liberalisation of the aviation industry in the late 1970s, many countries have adopted the liberal policy in air transport and entered bilateral air service agreements, often referred to as “open skies agreements” (OSAs),...

Author: Priscilla Chau Min Poon 

Year: 2017 

364 Think Tank XVII A Structural Model Predicting Tourists Behavioural Int... 16 Aug 17, 2017

The contribution of the tourism sector towards the development of host nations is undeniable in that it provides several benefits such as creation of employment, generation of added value and tax revenue, and boosting of inward foreign direc...

Author: Robin Nunkoo & Viraiyan Teeroovengadum & Boopen Seetanah & Robin Sannassee 

Year: 2017 

363 Think Tank XVII Enclave tourism: a friend or a foe for small island de... file 16 Aug 17, 2017

Earlier studies have stimulated much debate regarding enclave tourism development in developing countries (Britton 1982). However, it is increasingly being acknowledged that despite criticisms, all forms of tourism have the potential to cont...

Author: Perunjodi Naidoo 

Year: 2017 

362 Think Tank XVII Australian Indigenous Tourism: Integration of knowledg... file 16 Aug 17, 2017

Many Australian tourism ventures today promote Australian Indigenous Biocultural Knowledge (AIBK) (Pert, Ens, Locke, Clarke, Packer & Turpin, 2015) through bush-tucker tours, interpretive displays in cultural centres, arts and crafts, et...

Author: Gabrielle McGinnis & Mark Harvey & Ian D. Clark & Tamara Young 

Year: 2017 

361 Think Tank XVII A system thinking approach towards promoting sustainab... file 16 Aug 17, 2017

Over the decades, tourism has experienced continued growth and developing diversification to become one of the fastest growing economic sectors worldwide. Every year the tourism industry has experienced steady growth. International tourist a...

Author: Toshima Makoondlall-Chadee, Chandradeo Bokhoree, Deepa Sumputh 

Year: 2017 

360 Think Tank XVII Residents’ perceptions of sustainable tourism in Mauri... file 16 Aug 17, 2017

This paper examines residents' perception on sustainable tourism in Mauritius. 500 surveys were elaborated and circulated to the respondents. This research examines the connections between the demographic variables gender, age, instruction l...

Author: Bhavish Jugurnath & Roucheet Bissessur & Youvish Ramjattan & Devendra Bissessur 

Year: 2017 

359 Think Tank XVII Innovation riving structural power changes in peripher... file 6 Aug 17, 2017

Traditionally, tourism development in small island destinations has been explained through the lens of the Dependency Theory (Bianchi, 2002; Britton, 1982; Brown & Hall, 2000; Buhalis, 1999; Butler, 1993; Hall, 1994; Harrison, 2001; Weav...

Author: Chaya Hurnath 

Year: 2017 

358 Think Tank XVII Finding and Fostering Our Future Tourism Leaders: Unde... file 4 Aug 17, 2017

The hospitality and tourism industry is facing a serious skilled manpower shortage globally, and the best way to meet the manpower needs of the industry is through training and education. The shortage of skilled talent is a global issue in t...

Author: Grace K.S. Ho & Rob Law 

Year: 2017 

357 Think Tank XVII Collaborative knowledge production development and act... file 3 Aug 17, 2017

Increasingly, literature has depicted food tourism as a powerful contributor to the ‘triple bottom line’ of economic, social, and environmental sustainability in rural communities (e.g. Sidali et al., 2015; Sims, 2009; Everret & Aitchson...

Author: Yukari Higuchi & Yasuhiro Yamanaka 

Year: 2017 

356 Think Tank XVII New Forms of ‘Responsible Tourism’ in Refugee Camps an... file 3 Aug 17, 2017

Responsible Tourism is about “making better places for people to live in and better places for people to visit”. Traveling responsibly is thus about managing travel and destinations in an environmentally and culturally responsible way and de...

Author: Jaume Guia, Sil van de Velde & Lauren Chan 

Year: 2017 

355 Think Tank XVII Applying water quality as a management tool for the wi... file 1 Aug 17, 2017

Growing human populations led to expanding agriculture and industrial activities, and during the last decade raised international concern as fresh water quality has deteriorated on a global scale. In addition, climate change threatens to cau...

Author: JJ Grobler and KF Mearns 

Year: 2017 

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